Canon Support for Snow Leopard

Dear Pahu,

Thanks again for your prompt advice.
I already set up the Job Accounting, unfortunately cannot verify the ID.
I also checked with the Canon technician about the uni-directional or bi-directional setting on iRC2550i. Apparently it is already bi-directional communication setting.

Additional info, I could now do the printing via "direct printing" through Safari browser (direct communication with the machine), however it can only print PDF files.

According to Canon technician, there possibility some conflict between UFR2 and PS (Post Script) setting on the copier machine. Previously he added the PS onto the machine.
The technician also promised to visit our office this week for checking the machine. Hopefully it will work well, so that I can work more efficiently then. (So far my colleagues here keep using OS 10.5 and do not have intention to upgrade their OS yet).

Thank you so much for your kind advices.

I can't get the Canon MF 4680 to work across the network with Snow Leopard.

I have downloaded the Sept 4 drivers from Canon.
I have installed the drivers.
I have tried to install the printer using the "...more printers" option but, even thought the correct driver appears in the list and everything is ok, when I click the "add" button, the window won't close, like the add button doesn't work.
I have tried to install the printer using LPD. Print jobs submit fine and flash through the Print Manager window, but never actually print.

If you have any clues, I'd love to hear them.

Thanks,

Matt

Same problem for me. The UFR_II driver seems to only support IPv6. What I have learned is whenever apple has a major release, there are issues which make me regret upgrading (Last time (10.5) I had problems with X11). After installing 10.6, and found I could not print, I used time machine and restored to 10.5.x. I then installed 10.6 onto another hard drive, which I am using to vet 10.6.1 and drivers from canon. Once it appears functional there, I will upgrade my internal drive.

Why didn't Apple maintain compatibility with the previous print driver architecture?

I've been following this thread for the past week or so hoping there might be some help for me with my new Canon Multifunction MF4330d (Satera) printer that I bought here in JAPAN, which seems to be the equivalent of a US ImageClass MF4350d or something like it-- but I'm really not sure what driver to use with Snow Leopard. It's all way too confusing.

Automatically my system chooses a driver called "CARPS2 Printer" from installed drivers (this must have been what came with the device on the install CD); however, this driver is very generic and has several options disabled-- like the double-sided printing and scanning that are supposed to come with the printer. Also the quality of the print seems slightly "off." Good quality but not quite as good as I would expect from a high-quality printer, leading me to expect that there should be a more appropriate driver-- especially because I cannot use any print utilities with this machine either.

I tried downloading the new UFR II_V200_MacOSX_usEN driver posted to the Canon site at the beginning of this month, and I got excited because various features, like double-sided printing, etc., suddenly showed up in the dialogue box, but when I hit "Print," a notification came up that said that this driver was incompatible with my machine, and I was unable to print.

Do I have any options except to just wait for Canon Japan to get with the program and update their drivers appropriately?

I'm happy with a Japanese language driver if needed, though English would be nice. Automatically the print/fax preference pane chooses

Pahu, thanks so much for your very helpful advice-- I was wondering where I could find that UK driver... but alas, I'm afraid it's also incompatible, after uninstalling and reinstalling with the UK driver. The same incompatibility message comes up when I go to print, although the print dialogue box does allow me to put in various preferences-- very frustrating! Because the printer shows up as this protocol called CARPS, I'm guessing it's semi-proprietary for Japan... I guess I'll call Canon support here. Any other suggestions would be most appreciated, since I have to scan three books and make loads of double-sided copies for my students by the beginning of the university semester, and it's not looking good!

A quick update-- thanks for all your help. FYI Canon Japan says they are now testing the software for compatibility with Snow Leopard, but a new driver for the multifunction printer/scanner MF series (Satera) should be out within the next couple months. Meanwhile, I was able to download a driver that was compatible with 10.5.7 that does allow double-sided printing, etc. and some utilities (though not all)-- and that's what I need, so I think I'll be alright!

Hi Pahu --thanks for all the helpful notes. I fear my original post might have appeared a bit too melodramatic as we still haven't given the green light to Snow Leopard to anyone. Unfortunately a lot of our Mac Community here take it upon themselves to upgrade their Macs and such. We're just trying to get our users up and productive as best we can.

C5185 problem:
So for the Fiery/non UFR printers it looks like we're out of luck(unless I missed something) I have been instructing folks to run their apps in 32-bit mode in the interim. I have tried the h1.2 and 2.0 drivers, and of course the UFR2 for our main ir C5185. I didn't know if there was another driver to try (e.g., the earlier post about choosing model ir3080 in lieu of the missing ir2880 worked for us)


I still feel the need to blame Canon for this. SL and it's 64 bit environment has been well known for sometime. I expect a vendor that has a lucrative contract to be pro-active in working ahead to test these types of things out. Their driver page for each model has dozens of various drivers(almost a 100 for the 5185 model in this case) many of which don't apply. They are the only vendor (all Mac OS versions) that requires a tech to install their printer drivers. There is nothing helpful or intuitive about which driver version or type one should choose for their model. There are no posts, faqs or anything regarding driver updates for Snow Leopard or Macs. There are no forums, which is why so many of us are having to talk to a non-canon printer guru like yourself on another companies website to resolve. My vote is to hire you Pahu =) Thanks again.

For those of you having issues getting the imageRunner C1/C2 driven Cannons running, I found the fix.

First, install the imageRunner C1 or C2 driver for Leopard as usual.

Second, in Terminal, do the following:

sudo chown root /usr/libexec/cups/filter/fierycupsfilter

if prompted, type your password.

That's it. When you install the Fiery driver, it the fierycupsfilter file is incorrectly owned by your UID. Snow Leopard refuses to run CUPS filters unless they are owned by root.

Temp Workaround:

Hey guys, I noticed that a temp workaround for a lot of these printer woes wasn't clearly listed in this thread so in case anyone hasn't tried it here's the shortened version I sent to users initially:

The key apps that ship with Snow Leopard are 64-bit however not all of them are and maybe more importantly most third party apps aren't yet. So for example FireFox, Office 2008 are 32-bit apps and should still work with the prior 10.5 drivers. As a workaround for the 64-bit apps, you can have Snow Leopard open the app in 32-bit mode via the app info interface(Command-i) e.g. Safari & Mail

In our case, this is the workaround we're using for our big daddy C5185 H-1 until there is a RIP solution in our case. We did have some reports of folk's local Canon printers still being problematic, however in all but one case, the issue centered around not using the prior 10.5 drivers.

Canon reiterated to us yesterday that they don't expect to have H1 drivers for Snow Leopard until November...

I have been installing the new canon ufr II driver on a few computers. I can get the printers to print ok EXCEPT for Safari and Preview. The Microsoft programs work as well as Firefox. Has anyone come across this issue and have any work arounds besides NOT printing from Safari?

It certainly sounds like the 64-bit issue outlined in the post above since you can print with 32-bit apps & ur problem apps are both 64-bit by default. If you installed Rosetta, I noticed you can enable Rosetta along with 32-bit mode so I would give that try as your printer may be legacy(u should specify).
I would try printing from TextEdit as well as this should utilize the least amount of the print driver's special features of the apps you mentioned & can run in either mode as well.

I managed to install the iR Series UFR II (US) driver on one machine that was connecting to a 3045 and running OS 10.6 and I used the Australian driver pack linked on page 11, but when I tried to install the same set of drivers on a 10.5 computer, it only showed the UFR II (UK) driver for the iR series. When I tried to use this driver on a iR3025, it only prints blank pages. Is the 3025 not supported by this driver? Why on 10.6 did I get the US and UK drivers, but on 10.5 only was able to get the UK driver? Does that even make a difference?