Level 6

16,843 points

Canon Support for Snow Leopard

Canon has posted their support schedule for Mac OS X 10.6 (Snow Leopard) for their consumer printers.

http://support-au.canon.com.au/contents/AU/EN/8200620400.html

It looks like if your product is a few years old then it is not advisable to purchase 10.6, or be ready to buy a new printer.

As for their business products, such as the imageRUNNER series, none of the current Canon printer drivers work on 10.6. Having been involved with the 10.6 seed testing I found that while the drivers appear to install okay, the creation of a network printer queue fails. This occurred with the following drivers.

CUPS PS v2.11
PS v1.81
UFR2 v1.80
Fax v2.20

So if you feel the need to update, then beware.

If your Canon device supports PostScript, then you can use either the Generic PostScript included with 10.6 or install the Canon PPDs so that you get some finishing options.

If your Canon device only supports a Canon proprietary protocol, such as UFR2, CAPT or GARO, then there is currently no solution for them with Mac OS X 10.6.

Pahu

MacBook Pro 17', Mac OS X (10.5.8), Mac Pro, Xserve G5, iPhone 3G

Posted on Aug 25, 2009 11:38 PM

416 replies

j4j5j6

Level 1

4 points

Sep 25, 2009 3:32 PM in response to PAHU

My MP600R is configured for Wired LAN with fixed IP address but never shows up on add printer ' default' view.

IJ Network tool finds it OK and report network settings are OK.

AppleHen

Level 1

0 points

Sep 25, 2009 9:32 PM in response to Kerl

So with this driver on snow leopard, duplex printing will work?

clamsgp

Level 1

0 points

Sep 25, 2009 9:36 PM in response to Prentiss Riddle

OK, using the UFRII ver 2.00 driver seem to work for my MF4680 printer. Not the best solution (lots of printer features cannot be configured) but will have to do for now (at least there is a 2-sided printing option which is critical for me). Thanks to all who have helped.

AppleHen

Level 1

0 points

Sep 26, 2009 12:47 PM in response to clamsgp

Oh, that is awesome to hear. I have the MF4270. I hope 2-sided printing works

Sep 28, 2009 4:53 AM in response to clamsgp

Hi clamsgp,

I'm using a Canon MF4320d, which also uses UFRII ver 2.00 driver. Where did you download your workable driver from? I still am unable to get mine to work. Thanks!

Sep 28, 2009 5:01 AM in response to xyxy123xy

I am trying to install both the IRC2380 and the CLC3200 without luck, have tried to install the UFRII drivers but when I try to print it says 'An error occurred -50'

Kisma

Level 1

0 points

Sep 29, 2009 4:17 AM in response to stuartswan

Please help..

I cannot print on Canon copier iRC2550i since I update to Snow Leopard OS 10.6)
I already installed the updated UFR II (OS 10.6 compatible) from:
http://www.canon.com.au/business/products/multifunctionalproducts/irc2550idrivers.aspx

Unfortunately, it does not run well. Every time I want to print, the related application quit unexpectedly.

Does anybody know how we can print on iRC2550i on Snow Leopard? Please help.
Additional info, our office regulation also use Departement ID for printing on iRC2550i.

Thank you in advance.

PAHU Author

Level 6

16,843 points

Sep 29, 2009 4:54 AM in response to Kisma

The crashing could be the result of a conflict with a previously installed version of the UFR2 driver.

Some things you could try...

1. Delete the iRC2550 printer queue.
2. Navigate to HD > Library > Printers > Canon. You will see the UFR2 folder. Trash this entire folder and empty the trash.
3. Restart the Mac and install the v2.00 driver again.
4. Open Disk Utility and run Repair Disk Permissions on the Mac partition.
5. Add the printer queue again. Ensure you select IP > LPD and enter a queue name of LP.

Pahu

Sep 29, 2009 8:32 AM in response to Kerl

Thanks Kerl,

The UFR IIV200 got my ImageClass MF4150 up and running in minutes! The Apple Canon Print Drivers download doesn't seem to have this version included as of today.

For others with this problem; here's the link that you provided:

http://gdlp01.c-wss.com/gds/0/0100001150/03/UFRII_V200_MacOSX_usEN.dmg

Have a Great Day!

ATC7

Level 1

16 points

Sep 29, 2009 9:39 AM in response to PAHU

Just an update to my previous post. I have a Canon ImageClass MF4270 (through USB) and I posted that the UFRII 2.0 drivers (as suggested here) worked fine.

I should re-qualify my post because only single-page (and occasionally 2-page) print jobs are working. Any multiple-page print jobs with or without duplexing are problematic. Sometimes pages are all mixed up (the order) and some pages have a mixture of multiple pages on one and some are upside-down when the front page (2-sided) is right side up. Strangely too, when I print a 4+ page document somehow, mixed in there, a page from a previous print job would get in the mix replacing one of the documents' pages. Very strange.

Of course all this started happening when I upgraded to 10.6 and had to resort to the UFRII 2.0 as they seem to be the only drivers that would get my printer to even work.

Canon tech support (Canada) has informed me that the driver I'm using is the source of the problem and was advised to stay put till sometime towards the end of October when they anticipate 10.6 drivers to become available for my printer. We'll see I guess.

Sep 29, 2009 3:05 PM in response to PAHU

Thanks for your help in this thread Pahu, assuming you're not a Canon employee, you have the best knowledge of Mac's and Canon's unique features, e.g., Job Accounting than any of the system analysts that we normally work with. As a tech over here at Arizona State Univ, stumbling upon this post was a very good find!

In the past, to enable the Job Accounting features, we have had to bypass the normal Canon business support and have an engineer come out here, where we basically fiddled with the drivers until we could enable Job Accounting on the various machines. Your UFR (2) discovery from an alternate driver set was very helpful and resolved our other IR series machines today. Especially great considering their USA driver download page is navigational nightmare in itself.

Question:

5185 H-1 with Job Accounting problem.

For some reason the latest H1 driver (2.0) PPD so it doesn't offer the Job Accounting feature, meaning we must grab the 1.2 PS version in order to have Job Accounting eligible under the Printer's features. (we had to do this prior to 10.6)

Applying the EFI update doesn't seem to change the features in as far as overing up the Job Accounting options which are normally in the "Owner Information" for this driver. It does open up Special Features which includes Job Info, and even gives an option for disabling B & W accounting, however it never does prompt for ID, or allow you to input Owner Info as it does with 10.5 I tried installing Rosetta as EFI suggested as well. For whatever reason UFR 2 is not supported on this printer. We have never tried working with the Fiery interface to address the Job Accounting feature enabling…

If anyone knows a way on +how we(or Canon) can enable UFR through a software or hardware addition to the 5185+ then that might be our best solution… In all cases, when trying to print 64 but stuff, the various printer features are lined out, usually with odd names. There is no owner information etc.

Thanks Pahu and anyone else that might be able to help. Right now the entire university is crippled with this issue since we have had an exclusive contract with Canon for a while (won't be renewing) so whatever solution(s) are very much appreciated and we'll be scouting this thread in the days to come!

PAHU Author

Level 6

16,843 points

Sep 29, 2009 3:53 PM in response to hippocrack

Hello hippocrack,

Re the iRC5185 with H1, the job accounting feature is supported with the v2.0 driver. It is located under the Job Info tab which is accessed via the Fiery Features > Full Properties button. The issue with 10.6 and this driver is the 64bit applications. The Fiery Features plugin is only 32bit, which results in the option having a line through it when you use a 64bit application. At this point in time, the only workaround is to set the application to open in 32bit mode. This will make the plugin available.

Note that the EFI update was only to change the permissions on the fierycupsfilter plugin, which is located in ./Library/Printers/Canon/PS3 for the newer models of Canon-Fiery RIPs. The permissions issue stopped a 10.6 user from printing with the driver - a message would appear stating that software was supported.

Note that the UFR driver is not an option when you have the Fiery controller. The language is not supported by the RIP, so alternatives are needed to get this working on 10.6.

Note also that Rosetta is only needed for the installation, due to the outdated installer EFI uses. It does not resolve the lines through the plugins (known as Print Dialog Extensions - PDEs). It is interesting that Apple has made the 64bit/32bit incompatible issue result with the line through the PDE. This same symptom occurred when Apple moved to Intel and the vendors were still providing PPC drivers. The solution then was to force the application to open using Rosetta, which stopped the lines (aka strike-through). Once Universal Binary drivers were released, and it certainly took a while for EFI to make them available, the issue was resolved.

So, here we again, with a similar symptom and a series of workarounds until new drivers are delivered. This previous experience stopped me from updating my users to 10.6. From my testing, it doesn't really offer any major improvements over the currently stable and working 10.5.8. Once the DTP apps become 64bit then it may be time to update, but until then there is no real reason for updating, except to say that you are using the latest. As has been said many times before, don't fix something that is working.

One final suggestion. Don't blame Canon for this. They are not the only vendor who appears to be caught out by the changes Apple introduced with 10.6. And in future don't upgrade until you check that all your apps and peripherals will work. Any IT admin will tell you to wait until the second service pack is released before changing and even then use a test machine to check everything before rolling out. A general user is not expected to take this much care but as the tech, especially at a Uni, you should have known better....

Pahu

Kisma

Level 1

0 points

Sep 29, 2009 6:18 PM in response to PAHU

Dear Pahu,

Many thanks for your prompt advice.
I already checked the recommended folder path, however I don't see any UFR2 folder (it should be because I had uninstalled it previously).
Should I try to install the UFR2 v2.00 again and follow your advised steps?

For your info, according to our Canon technicians they only set up "PS" as the default systems on the iRC2550i. Is it any problem with it? Or, should I ask him to activate the UFR2 as well on the iRC2550i?

Thank you so much.

PAHU Author

Level 6

16,843 points

Sep 29, 2009 7:45 PM in response to Kisma

Hello Kisma,

Since the folder is already removed, you can start from step 3 - installing the UFR2 v2.00 driver again.

If the 2550 is anything like our 3380, I don't believe the Canon techs can stop the UFR2 support in the machine. They can default which printer language which is used, via the printer settings. This is mainly used for when you connect via USB or print from command line systems, such as UNIX.

But just in case there is a way they can stop the UFR2 support, I would request they re-enable it.

Note that since you are using Dept ID, you cannot use the alternate method of printing from 10.6 which is to install the Canon PPDs. This is due the PPDs not providing a means to communicate with the copier to send an appropriate Dept ID/password.

Pahu

Kisma

Level 1

0 points

Sep 29, 2009 11:44 PM in response to PAHU

Dear Pahu,

Thanks again for your prompt reply.
I already re-installed the UFR2 as per your advice.
Now the related application does not quit unexpectedly anymore. Unfortunately I still cannot print. The iRC2550i does not have any reaction after sending the printing.

I will re-confirm again with our Canon technician, whether they really need to re-enable the UFR2 on the machine.

Thank you.
Kismawan

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Canon Support for Snow Leopard