Level 6

16,813 points

Canon Support for Snow Leopard

Canon has posted their support schedule for Mac OS X 10.6 (Snow Leopard) for their consumer printers.

http://support-au.canon.com.au/contents/AU/EN/8200620400.html

It looks like if your product is a few years old then it is not advisable to purchase 10.6, or be ready to buy a new printer.

As for their business products, such as the imageRUNNER series, none of the current Canon printer drivers work on 10.6. Having been involved with the 10.6 seed testing I found that while the drivers appear to install okay, the creation of a network printer queue fails. This occurred with the following drivers.

CUPS PS v2.11
PS v1.81
UFR2 v1.80
Fax v2.20

So if you feel the need to update, then beware.

If your Canon device supports PostScript, then you can use either the Generic PostScript included with 10.6 or install the Canon PPDs so that you get some finishing options.

If your Canon device only supports a Canon proprietary protocol, such as UFR2, CAPT or GARO, then there is currently no solution for them with Mac OS X 10.6.

Pahu

MacBook Pro 17', Mac OS X (10.5.8), Mac Pro, Xserve G5, iPhone 3G

Posted on Aug 25, 2009 11:38 PM

416 replies

PAHU Author

Level 6

16,813 points

Dec 2, 2009 1:15 PM in response to David MacDonald2

Hi David. I think your Canon contact is not quite on the ball and another example of a lack of Mac knowledge. The Canon PPDs have been available for several months now. So if you had an imageRUNNER that supports PostScript, then you could be printing now.

The only issue with the PPDs is that they do not provide support for Job Accounting or Mailbox. So if you need to use either of these features, and the current UFR2 v2.05 driver does not support your model of iR, then you will have to wait until a new PS driver is released. And, if he means getting you the PPD from the PS driver, then that is going to be no help because you won't have the plugins to support the extended features.

For those wanting to know more about a PS driver for Snow Leopard, Canon INC has released a PS Driver v3.00. However this driver only supports the following machines;

imageRUNNER ADVANCE C5051/C5051i
imageRUNNER ADVANCE C5045/C5045i
imageRUNNER ADVANCE C5030/C5030i
imageRUNNER ADVANCE C5035/C5035i
imageRUNNER ADVANCE C7055
imageRUNNER ADVANCE C7065
imageRUNNER ADVANCE C9065 PRO
imageRUNNER ADVANCE C9075 PRO
imageRUNNER ADVANCE C9060 PRO
imageRUNNER ADVANCE C9070 PRO
imagePRESS C1+
imagePRESS 1110
imagePRESS 1125
imagePRESS 1135

While you can use this driver to print to an imageRUNNER not listed, by selecting Uni-Directional for the communication settings, you cannot perform any extended function like Job Accounting.

Pahu

Dec 3, 2009 12:00 PM in response to PAHU

Hi Pahu, I hope you can help me.
I'm a IT Admin for a large office and we have a IR3380 with a imagepass on the back. I'm a Windoze person, and know very little about Mac's. However, we have 1 person in our office who is dearly attached to her MacBook. She is running 10.5.x and can print, but can not store. We use job accounting, but not department ID. She's been bugging me to get job accounting to work for her, so I decided to bring in my macbook from home and figure out how to make it work and then do the same process on her computer in 5 min and not tie up her computer for the 2 days I've been banging my head against the wall on this problem. My macbook is running 10.6 I've used ufrII 1.8, 2.0, 2.05 and genric PS, and PS 2.11 and installed fiery update, and no love. With the PS driver from canon i have a driver for the 3380 and can print fine with no errors, but nothing appears in the mailbox on the 3380. If a i use a ufr driver i have to use the 3080/3480/3xxx driver like you said in your post. Printer installs fine and can access all the functions on it, but as soon as I send a print job to it, i get a communications error.
What gives?
Is the imagepass screwing it up? I see imagepasses working in this thread, and i see 3380's working, but I don't think i see a working setup that uses both.
If there is a solution for 10.6 great, if you can tell me how to make it work in 10.5, great. I just want to get one computer printing to one mailbox!
Thanks
Brian

Kisma

Level 1

0 points

Dec 4, 2009 12:39 AM in response to PAHU

Dear Pahu and others,

Following my previous posting in Sep 2009, my printing problem with Canon iRC2550i is still endless. Even the Canon techinician could not solve it.
I believe there should be a way of printing on Canon iRC2550i in Mac OS 10.6 (Snow Leopard).
Please kindly share the info and help me.

Thank you in advance.

Rendidel

Level 1

8 points

Dec 4, 2009 9:01 AM in response to PAHU

Thank you so much - after 2 long days this is what worked! Something as small as putting "print" in the queue made it work! Thanks so much for the post!

Dec 4, 2009 5:26 PM in response to PAHU

AFter re-installing SL and the Canon 10.26.1.0 drivers and managing to borrow an AE I again found tht I could print and scan to the MP140. Disconnect the AE and direct connect through theUSB port and still nothing.

The printer still shows up in the Printer & Fax prefs pane as Canon MP 140 Series but selecting Add Printer comes up with an empty list.

If I open Options & Supplies in the Printer & Fax prefs pane under General it also shows the name of the printer and the basestation as the location. In the greyed window below it shows the URL as dnssd://Canon%20MP140%20series. riousbprint.tcp.local.

If I attempt to print a test page and open the Print queue it alternates between displaying Printing and Looking for Printer.

Any ideas Pahu?

Dec 5, 2009 5:48 AM in response to PAHU

I think your Canon contact is not quite on the ball and another example of a lack of
Mac knowledge.

Agreed, that's our experience with Canon too.

The Canon PPDs have been available for several months now. So if you had
an imageRUNNER that supports PostScript, then you could be printing now.
The only issue with the PPDs is that they do not provide support for Job
Accounting or Mailbox. So if you need to use either of these features, and
the current UFR2 v2.05 driver does not support your model of iR, then you
will have to wait until a new PS driver is released.

Job accounting is mandatory in our environment (we have no option but to use it). So the only issue is a BIG issue in this case. It seems that we have no option but to wait.

Thank you for your reply.

Dec 7, 2009 4:22 PM in response to PAHU

Anyone had any luck using a CanoScan N1220U on Snow Leopard??
I'm guessing they are not going to make an updated driver for this old one?

PAHU Author

Level 6

16,813 points

Dec 7, 2009 7:08 PM in response to Unseenthings

Hello Brian,

Sorry for the delay in replying - I missed your post as this thread is getting quite long.

Okay, with the imagePASS-J1 connected to the iRC3380 you cannot use the UFR2 driver. The imagePASS (Fiery) does not support this Canon printer language so you will get comms errors as you have mentioned. Also, the PS v2.11 driver is for the Canon printer board only and while it can get you printing it will not support most features, such as mailbox and Job Accounting.

So, for both 10.5 and 10.6 you need to use the driver designed for the imagePASS-J1. The easiest way to access this driver is to download it directly from the J1. With an Internet browser you can enter the IP address of the J1 to connect to its internal web page. Here you will see a Downloads section and within this is the driver for Windows and Mac OS X. With the file downloaded on the Mac, run the OS X installer located inside of the Printer Driver folder and follow the prompts to completion. Note that an installation on 10.6 requires Rosetta to be installed, so if you don't have your Mac connected to the net then you may have to manually run the Optional Installs package located on your 10.6 DVD.

With the driver installed you can then add the network printer queue. Select IP > LPD for the protocol and ensure you enter a queue name of print (note that print has to be entered in lower case letters). Then in the Print Using menu, you will have an iRC3380 with J1 to select. Don't select any others with iRC3380, you want the one that shows the J1 in the name.

Now that you have the correct driver installed you can choose a document to test the printing. If this works then we can progress to sending to mailbox. Note that there are some issues with using the imagePASS driver on 10.6 with 64bit applications, so you may encounter these with your testing. Note also that these issues do not exist with 10.5.

If the user wants to print to the iRC3380 mailbox, you select the Printer Features menu and then under the Job Info sub menu you will see the Destination menu. Here is where you can select mailbox.

FYI - Job Accounting and Dept ID are the same thing. For the Canon board printer driver the menu is called Job Accounting but with the J1 driver it is called Dept ID and is located under the Owner Information menu.

Hope this helps you and your sole Mac user. I know what it can be like using your Mac in a pro-Windoze environment...

Pahu

PAHU Author

Level 6

16,813 points

Dec 7, 2009 9:26 PM in response to Kisma

Hello Kisma,

The Canon UFR2 v2.00 and v2.05 should work to your iR C2550 from 10.6. Can you provide some more information on exactly the problem you are having. Would you also be able to confirm if your iRC2550 has the PS printer kit installed.

Pahu

PAHU Author

Level 6

16,813 points

Dec 7, 2009 9:46 PM in response to photo_journ

Hello photo_journ.

When you have the printer connected directly to your Mac, you will not be able to use the printer queue that you configured for the connection via the AE.

As you have seen, the AE printer queue has a URL of "dnssd://Canon%20MP140%20series. riousbprint.tcp.local". By comparison, a direct USB printer queue has a URL of "usb://Canon/MP140%20series?serial=xxxxxx".

So in order to print when the printer is connected via USB there would need to be a USB printer queue. If you cannot add this local printer queue then something is not right with your Mac. Usually when the printer is connected via USB, the printer queue will automatically add. If this doesn't occur and you need to add the printer, and this also fails to complete after selecting the MP140 in the default Add Printer view, then you may have a previous driver/software that is blocking the locally connected printer. Since you reinstalled SL, did you use a Time Machine backup to bring your previous data to the new setup? I ask because the cause of this problem appears to have been brought with the backup. If there was no backup and this was a clean install of 10.6, then I have no immediate answer for you...

Pahu

Dec 12, 2009 11:00 AM in response to PAHU

Hello and thanks Pahu, but I think it's more likely there's something wrong with SL and the Canon drivers than my Mac - or perhaps it's a cunning plan by Apple to sell AEs.

I've just this very minute finished doing a total clean install of SL. By clean install I mean erasing the hard drive, installing SL from the DVD and then installing the Apple updates including the latest Canon update drivers.

After jumping through all these hoops and backing up apps, files, etc on a second drive - but not reinstalling any of those apps or files at this stage.:

CIJ Setup tool app still crashes
No printers can be found in the printer list
No printers can be added through the add printer pane.

dadbear

Level 1

0 points

Dec 13, 2009 6:52 AM in response to Guy Algot

Dear Guy
Thanks for the link, quite unusual that canon can't align divers on his international support websites, I tried this UFR II 2.05 US version but I can't have it working on my european IR 3530 and, looking in the Readme, 3530 its not supported even it's claimed in the website. Anyone succeded in it?

PAHU Author

Level 6

16,813 points

Dec 13, 2009 2:42 PM in response to photo_journ

Hello photo_journ,

The Canon drivers are okay and SL is okay. I have done several clean installs and never had an issue with the CIJ Setup crashing or with adding any of my Canon printers.

Can you elaborate on the no printers can be found in the printer list. Do you mean that the printer does not display in the Default Add Printer view, or it does display but the Print Using menu but it never changes to the Canon printer model (note that you cannot manually select the Canon driver - it has to be detected by the driver software).

Pahu

Kisma

Level 1

0 points

Dec 15, 2009 2:55 AM in response to PAHU

Dear Pahu,

Great!!
Finally I can print to my copier iR C2550.
I just install Canon UFR2 v2.05 as per your advice, and everything goes smoothly.
Thanks a lot for your kind support.

Thank you and kind regards,
Kisma

Dec 16, 2009 1:55 AM in response to PAHU

Hello Pahu,

The Canon drivers are okay and SL is okay.<< Up until this I would have agreed that SL at least was much more than okay. Now I agree with both statements.

Crap, crap, crap! is all I can say.

Seeing as the software was okay and the printer self-tested okay the only remaining thing was the cable. I had considered the cable before but rejected it as it worked fine from the AE to the printer.

With nothing left to try I changed the 3m USB cable with a 1m cable and suddenly everything worked. Then I added a 2m extension and again everything worked.

Suddenly I could select printers in the add printer section of the prefs pane and the printer drivers showed up in the Canon IJ utility. The setup tool still crashes though.

AS the aforesaid 3m cable worked fine from the AE my only conclusion is that the older 3m cable must have more resistance in it than the 2m + 1m cable.

I'll buy a new 3m cable tomorrow and see if that works, but like I said: the old one worked fine off the AE - which I guess may output more power than the USB bus on a MacBook Pro.

I'll drop back tomorrow after this next test.

Thanks very much for your support and interest in this, Pahu

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Canon Support for Snow Leopard