Level 6

16,717 points

Canon Support for Snow Leopard

Canon has posted their support schedule for Mac OS X 10.6 (Snow Leopard) for their consumer printers.

http://support-au.canon.com.au/contents/AU/EN/8200620400.html

It looks like if your product is a few years old then it is not advisable to purchase 10.6, or be ready to buy a new printer.

As for their business products, such as the imageRUNNER series, none of the current Canon printer drivers work on 10.6. Having been involved with the 10.6 seed testing I found that while the drivers appear to install okay, the creation of a network printer queue fails. This occurred with the following drivers.

CUPS PS v2.11
PS v1.81
UFR2 v1.80
Fax v2.20

So if you feel the need to update, then beware.

If your Canon device supports PostScript, then you can use either the Generic PostScript included with 10.6 or install the Canon PPDs so that you get some finishing options.

If your Canon device only supports a Canon proprietary protocol, such as UFR2, CAPT or GARO, then there is currently no solution for them with Mac OS X 10.6.

Pahu

MacBook Pro 17', Mac OS X (10.5.8), Mac Pro, Xserve G5, iPhone 3G

Posted on Aug 25, 2009 11:38 PM

416 replies

rarubio

Level 1

19 points

Sep 1, 2009 11:34 AM in response to zaphod6502

And I am thankful for the people who rush out and upgrade to the latest shiny version of Mac OS X, and run into compatibility issues, and report back about how they solved them so my experience is smoother.

bajo

dalaw01

Level 1

0 points

Sep 1, 2009 12:05 PM in response to Kerl

Thank you! This worked for my Canon MF4270. You are a genius!

OZ Rob

Level 1

0 points

Sep 1, 2009 3:02 PM in response to Kerl

Unfortunately did not work for me
I have a Canon MF4680 and it seems to only detect a few IR printers as IP6
My model was not detected.
If I add an IP4 address it states not a valid IP address.

worked fine with older drivers under Leopard.
On a clean install of snow leopard its a no-go.

Very frustrating,

Sep 2, 2009 3:20 AM in response to OZ Rob

I have a canon iR1022iF multifunctional laser and ran into the same issues regarding UFR drivers. I haven't tried the solution above yet but many canon products which don't work with standard postscript, iR1022iF included, support the PCL printer driver. The built in Generic PCL Gutenprint drivers in 10.6 work with my printer and have provided minimal functionality [it prints] to tide me over until canon release updated one. Just go into select printer software type PCL into the search box and give a few a try. v6 worked first time for me.

This might help a few people.

Message was edited by: virginpriest

SK Yeo

Level 1

0 points

Sep 2, 2009 6:37 AM in response to PAHU

Hi all,
You can get the 10.6 Canon CUPS and Scanner driver from www.canon.com.sg.
Apparently these 2 drivers were released just on 1st Sep.
Able to detect and install printer, as well as printing, over a network.
My printer is connected to wireless router via UTP cable.

Sep 2, 2009 10:06 AM in response to PAHU

I was having similar issues with the UFR II drivers today. They appear to install but I can never get the "Add" button to do anything. Using the generic PostScript or PCL drivers was making the device use 11x17 paper regardless of any settings I made.

I just got the office IR 5570 working by going to Canon's website and downloading and installing the PPD files http://www.usa.canon.com:80/opd/controller?act=OPDSoftwareAct&fcategoryid=2321&m odelid=11193

Then I set up the printer as a standard IP - LPD printer and picked the drivers from the list. I noticed that Canon only calls them IR and IR C rather than ImageRunner so that threw me at first.

So far the features like duplexing seem to work via the standard Apple print dialog boxes. I'm crossing my fingers.

Sep 3, 2009 12:42 AM in response to PAHU

In our small church office I use a Canon ir C2880i using the UFR II driver on a wireless network that is (apart from me) exclusively PC.

10.6 does not seem to allow me to add the printer to the printer list using this driver and going through the process finding the alternative drivers prints a line of what seems nonsense text and then multiple (22-23) blank pages.

I have tried both IP and USB.

Is there a current fix to this and, if not, has anyone discovered a timeline for a resolution for canon business line printers?

PAHU Author

Level 6

16,717 points

Sep 3, 2009 1:03 AM in response to cammacuser

Canon USA have released the UFRII v2.00 driver. You can download it via this link

http://gdlp01.c-wss.com/gds/0/0100001150/03/UFRII_V200_MacOSX_usEN.dmg

I have tested this driver to our iRC3380, which is the big brother to your iRC2880. It works fine over IP, didn't work via USB because the iRC3380/2880 was not listed in this driver - maybe the model is not available in the USA?

To connect via IP, click to add the printer and select IP > LPD. Enter the IP address of the iRC2880 and a queue name of LP. Then in the Print Using menu, change the menu to 'Select Printer Software' and when the Printer Software pane appears, type 3080. This should make the 'Canon iR C3080/3480/3580 UFR II (US)' appear. Select it and press OK then press Add. This may then prompt you to select the options that are installed on the printer. Select what the machine has and then press Continue. This will add the printer queue.

Now try printing. Hopefully it works for you as well as it did for me.

Pahu

Sep 3, 2009 2:35 AM in response to JaclynC

I have exactly the same problem.

I really didn't expect to have issues like this with a Mac. I am quite disillusioned now... Thinking of going back to Windows, which for all Microsoft's crap, does continue to work when upgraded.

I also run Windows XP under Parallels on my Mac, and this still prints perfectly! So Apple can't blame Canon for not having "updated" drivers.

FFS, it's really annoying that Apple didn't test the basics properly!

Sep 3, 2009 3:08 AM in response to bruceh3108

If you print to your Canon printer via network (wired/wireless) rather than direct USB connection, something I found on one of my Macs - the one with Parallels installed on it - was that the network printer was NOT found, even though I had the correct drivers installed. What I had to do was temporarily disable the two network adaptors that Parallels creates (ie so the only active one was my actual Ethernet connection), and then immediately the network detection of the printer worked, so I was able to add it, then re-enable the Parallels network adaptors.

It seems to me that Canon's printer-finding routine gets confused if there is more than one active network adaptor on the Mac; ie an incompatibility with how the Parallels virtual network adaptors works, and how Canon goes looking on the network for its network printers.

sbolin

Level 1

8 points

Sep 3, 2009 3:30 AM in response to PAHU

Very good, just about there. We have a Canon IR C3380i at work, and this almost works, but still no go. Extremely unfortunate, the printer isn't that old, and we certainly aren't going to get a new printer just because SL doesn't work. Oddly, our other office has an IR C2X80 (can't remember the exact model, something like that), and it wasn't removed when I updated to SL. The 3380 was removed, though.

Hopefully Canon will have a real fix soon. I have SL on my MBPro, and will install on my work iMac just as soon as the printing issues are fixed up. It is dissapointing that Apple changed the printer...driver...thingy whatever so much that many so called old drivers (ahem, less than 1 year old) don't work.

Sep 3, 2009 5:26 AM in response to PAHU

Thank you for the help. ir c2880i is now printing with the 3080 driver from Office & Acrobat but still has problems printing from InDesign (CS2 4.0.5).

"Printing Error: The Adobe Print Engine has failed to output your data due to an unknown problem."

Perhaps a new thread required for this, but any immediate ideas?

Alaingd

Level 1

0 points

Sep 3, 2009 6:14 AM in response to PAHU

Canon: the worst customer service:
by phone 1.800.652.2666 : 2-3 weeks for updates
by email: 5-6 weeks for updates
To-day:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDet ailTabAct&fcategoryid=334&modelid=17406

already MP620 series Scanner Driver Ver. 14.8.2 (Mac OS X 10.6) updated on 01 SEPT
so the rest should be upgraded soon.
For sure, I will never, ever buy another Canon product for their stupid webpage (no instructions on what has to be updated, and for each download over and over the same "Agree..." etc for each download and update. Just plain stupid.

Sep 3, 2009 5:27 PM in response to PAHU

I have a Canon MP970 printer that worked great under Leopard. I have tried to get it to work under SL as you describe, but I never see Canon MP970 series of Kind printer. Just, the Bonjour Scanner. This is over both wired ethernet and / or Wireless. I can ping the printer, it just never shows up in the Add a Printer window.

Any suggestions?

PAHU Author

Level 6

16,717 points

Sep 3, 2009 6:01 PM in response to Paul Laskin

First of all you need to install the latest MP970 'CUPS' driver from Canon. You can download from here.

http://support-au.canon.com.au/contents/AU/EN/0100092001.html

With this driver installed, when you select to Add the printer, select the Default view and wait. The MP970 as a Bonjour Scanner will appear immediately. But if you wait you will eventually see the MP970 appear with canonijnetwork in the Kind column. Select this entry and the Print Using menu will automatically change to Canon MP970 series. Now you can click Add to complete.

See how you go...

Pahu

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Canon Support for Snow Leopard