Time Capsule Powered Off, Won't Power Back On

My Time Capsule was running just fine, then spontaneously just powered off by itself. All the other devices in the power strip were fine and I tried switching outlets, plugging it directly into the wall, and unplugging the TC and plugging the power cord back in. The network port lights in the back are out and the light on the front is dark. However, when I first plugged the cable back into the TC, the network lights came on for a split second. I'm guessing that there's a power connection fried (because if it were a power supply failure the lights would not have blinked on at all).

Any suggestions? Thanks!

iMac G5, Mac OS X (10.5.8)

Posted on Aug 27, 2009 8:58 AM

Reply
1,343 replies

Jun 12, 2018 5:33 PM in response to elroySF

My 500GB Time Capsule (model A1254, serial 6F81102TYZV) died on me today. I was really confused as to why, especially since it wasn't even that hot (it's sometimes been hot enough to cook an egg it seems). I tried multiple outlets, no go.

I eventually put the TC in the fridge to cool it down (and I've heard that helps with hard drives too..) for about 10 minutes. I plugged it back in and it turned on for about 30-60 seconds and then died again. I put it back in the fridge for longer (maybe 20-30 minutes), which seems to have worked.

Right now I can hear a faint squealing coming from the TC. I have it propped up to give it more ventilation and a desk fan blowing on it. I cannot access the disc in any way (Finder, Time Machine, Airport Utility), but I can use it as a wireless router.

I called AppleCare, but they said since I didn't purchase the Protection Plan, I couldn't use my new MBP's coverage to replace it. So it looks as though I have 4 options

1. Fix the power supply myself
2. Buy AppleCare (but I don't have $200)
3. Buy a new TC ($249 for a 1TB 2Gen TC, but again, no $$)
4. Brick it and hope that Apple acknowledges it's a defective unit.

Jul 14, 2010 1:03 AM in response to simmply_anna

Hello simmply_anna,

The announcement by Apple that the 'problem is fixed' is bogus. They have not announced 'the' problem is fixed but stated that between certain serial numbers, Time Capsules are swap-out items if defective. In that, they power down suddenly, etc.

This is a very limited admission of a problem that Apple have played down, as ever with skill and aplomb. The article mentions more than one other way to back up your data, pointing out that it is a good idea, mentioning all your personal stuff like pictures and letters, etc.

With that 'noted', let me now have my say on my general observations and specific actions taken recently by Apple, at least here in the UK.

*Apple have not 'fixed' the problem; it still persists.*

They have however 'beefed up' the design to offset early failure, which was the highlight of 1st generation units and the reason most people come to this massive forum and read pages and pages and pages of almost identical stories.

No substantial design change has taken place to remove the fundamental flaw in the design. The flaw is breathtakingly simple to understand and seemingly to correct.

However from an engineering perspective it is not 'low cost' to implement. Think it through a little more and you will understand why... if Apple were to alter the TC to correct its faults (and to do so would make it obvious to all with eyes to see and hands to feel) all the previous products would be deemed 'faulty' by omission of this correction and Apple would be deluged with irate customers demanding an upgrade, if nothing else.

To repeat, the internal fan (supplied and installed inside the TC by Apple) does nothing useful to cool the product.
1. There is no air inlet hole.
2. The fan points the wrong way.
3. The fan is not running.

Easy to fix, expensive to implement on new products because of the political (and business) reasons outlined above.

The Time Capsule is a great idea, very simple to implement and forgettably easy to use. When it works well we don't notice it (which is how it should be). When it goes wrong, we become irate and harangue Apple (people come here and complain), which is NOT what we or Apple want to happen.

I personally think the TC is a great product and i would advise all to buy and use one. HOWEVER, get it modified to run cool and it should have a long and productive life.

Apple cannot possibly modify the present design, it would be business suicide to do so. I suspect they will redesign to make a 'Next Generation' Time Capsule that could use aluminium as the case, with iPhone 4 style aerials built into the metal structure of the case, separated with visible 'slots' to prevent one area touching another. An internal fan that quietly gets on with its job and loads of other whizzy stuff that we all fall for and why we buy.

Time will tell and we shall see.

Recap: The 'fault' is not fixed. TCs work well but run hot. Keep them cool and long life can be obtained.

Regards,
Chris Fackrell,
YORK,
UK.

Aug 28, 2009 7:44 PM in response to Graeme Jervis2

Oh my... Looks like I'm not the only one with this issues. 18 months of operation and bragging to others about how great this has been and today it quits! I've already pulled the HDD out and put it in an external enclosure, but I need the convenience of having the TC available to all my laptops. Updated to Snow Leopard today... thought all was going well until no more green light!!!

Guess I'm off to get another one tomorrow...

Aug 29, 2009 1:58 PM in response to sasaldivar

sasaldivar wrote:
Oh my... Looks like I'm not the only one with this issues. 18 months of operation and bragging to others about how great this has been and today it quits! I've already pulled the HDD out and put it in an external enclosure, but I need the convenience of having the TC available to all my laptops. Updated to Snow Leopard today... thought all was going well until no more green light!!!

Guess I'm off to get another one tomorrow...


I have a question, what type of screwdrive or torx did you use to get the FOUR screws off the actual harddrive itself?

Im having to salvage mine aswell and i cant figure out what type of screwdrive to use to remove those 4 screws they wont budge!!

thank you!

Aug 29, 2009 7:42 PM in response to elroySF

My TC did the exact same thing two days ago. It is 18 months old. After doing some research, I have found others with the same problem. At 17-18 months, the power supply goes out. I went to the Apple store today and they said too bad, out of warranty. They don't fix this, and won't stand behind the product. The manager told me that they only replace products for "known problems". So, my recommendation is for all TC users to make this problem known! There are way too many people having this problem for it to be a coincidence. After I did this research tonight, I'm going back to the manager with my printouts to demonstrate that this is indeed a "known problem", and I either want my money back or a new TC. It's very disappointing to see Apple refuse to stand behind their products. A $300 product should last more than 18 months!

Aug 29, 2009 9:41 PM in response to elroySF

This is crazy. I'm having the exact same problem. I returned home from work today, sat on the couch, and opened my Macbook only to see that my network was nowhere to be found. I went into my office and the iMac was sans internet, too. I looked down at the Time Capsule and it was dead. Not just a little dead... VERY DEAD. I upgraded all of my computers to Snow Leopard yesterday. Is it possible that this had something to do with it? I'm really confused. I'm going to call tech support in the morning and hopefully they can fix/replace the unit regardless of warranty status. Just out of practicality, any device marketed as a backup medium should last for more than a year or so. As a customer who buys every new product that this company comes out with, I hope they do right by me.

Aug 30, 2009 7:23 AM in response to Max Stanley

Max... not sure why your's is different, but my screws are philips type. I used the same screwdriver used to take the bottomplate off... I was expecting a TORX like in the MBP... anyway, the screws are a little funny looking, but came off easily. Also, with the enclosure I have it in, the screws could have stayed on without interference...

UPDATE: So I purchased a NEW 1TB TC last night... $300 again and they DON'T OFFER APPLE CARE on this product!!! So, this morning I'm still mad and haven't opened the box, but starring at the pieces of the 1st Gen TC on my desk... I plug it in and IT POWERS UP!!! I can hear the CAPS charging and the LED goes from GREEN to YELLOW! I'm thinking cuz the HDD is out. I unplug it, put the HDD back in and NOTHING!!! guess I need to wait for the caps to completely discharge this time... I'm sure I'm going to be opening the NEW one sometime today...

Aug 31, 2009 5:08 PM in response to John Conrader

In mine, the power supply is definitely not fried. I'm pretty sure it's either a bad connector (easy fix) or a bad chip in the PS (harder). I know the power supply is working because I let it sit for awhile and plugged it in again and it lit up for about 30 seconds before the lights went out again.

I spent 30 minutes at the genius bar in Palo Alto today and he told me pretty much the same story as related above. That a) it was out of warranty and b) they don't offer repairs on TC's. He did tell me that they could fit in into an applecare policy if I had bought it with a computer - but I didn't so I'm SOL.

I'm embarrassed to say that I bought another one. The good news is that you get 1TB now for less than I'd paid originally for my 500GB. And if you price dual-band wireless routers and good 1TB hard disks, it's a good price. Just wish they lasted longer...

Aug 31, 2009 7:07 PM in response to elroySF

elroySF... it's the power supply... the capacitors are charging. I testing mine again and you can hear the high pitch noise as this is happening and within about 30 seconds, it dies... There are several posts all over the iNET regarding this power supply issue... Just before mine died, the top was extremely HOT right about where the PS sits... this PS is crudely made and does not allow for adequate ventilation. There is also some concern that these were made with substandard electrolyte causing them to fail at high temps... I know this does not help, but I'm still reeling about an Apple product not living up to it's standards... I only wish it was an external supply, but that would not follow Apple's mantra of simple and sleek... ****, I'd settle for RELIABLE... I'm still hesitant to open the new TC... I'm banking that someone will figure this out soon...

Sep 1, 2009 12:13 AM in response to elroySF

I was swithering about what I think is the second hard drive failure in one of my 18-month-old iMacs when I lost connectivity and looked at my Time Capsule. No light. No joy. At first after I pulled the plug and put it back in it seemed the disk was turning but never a light. Sadly this was one of the ways I was backing up data from my iMac which is dying, I think. The Windows partition reports 27 Meg of bad sectors after a number of funky read errors on, that's right, backing stuff up! Sigh! I'm going to stop by the Apple store tomorrow. Just turned off watching the U.S. Open coverage and one more ad about Apple stuff 'just working' to see if anyone had a similar problem not imagining that they would. I bought this gadget in March '08.

Sep 1, 2009 6:41 AM in response to elroySF

Same thing happened to my 500GB Time Capsule this morning. Opened MacBook and it reported no network. Looked at TC & green lite was out. Power strip that it was plugged into was good, tried plugging TC directly into wall, no lite - dead. Search led me to this forum. Bought TC in Feb 2008, so 19 months of service before this happened. Cannot be a coincidence that so many people are seeing failures around the same time. Has all the symptoms of a loss of power supply, but I have not opened it or tested the power supply with a voltmeter yet. We need to get Apple to acknowledge this systemic problem and do something - we deserve to get more than a year and a half out of a backup device. Wanted to add my experience here to support the case.

Sep 1, 2009 9:35 AM in response to elroySF

I just thought I would add my response to this ever growing problem.
Everything with my Time Capsule was working fine until last night when my network went down as a result of my Time Capsule going dead. Exactly the same story as others in that I purchased it back in March 2008. It appears to be far more than coincidence that we are all having the same problem. Luckily I don't totally rely on my TC for keeping backups as I have other backups built into my network but I do use the modem capability to run my network. It will be interesting to see what Apple will do. I have bought a new one today but plan to keep the old one in case Apple decides to replace them. If it is due to substandard materials used hopefully they have found the problem and corrected it in the newer batches or we may all be back on this forum in 18 mos complaining of the same thing. Certainly doesn't help Apple's image regarding reliability and quality control.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Time Capsule Powered Off, Won't Power Back On

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.