Time Capsule Powered Off, Won't Power Back On

My Time Capsule was running just fine, then spontaneously just powered off by itself. All the other devices in the power strip were fine and I tried switching outlets, plugging it directly into the wall, and unplugging the TC and plugging the power cord back in. The network port lights in the back are out and the light on the front is dark. However, when I first plugged the cable back into the TC, the network lights came on for a split second. I'm guessing that there's a power connection fried (because if it were a power supply failure the lights would not have blinked on at all).

Any suggestions? Thanks!

iMac G5, Mac OS X (10.5.8)

Posted on Aug 27, 2009 8:58 AM

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Posted on Jul 5, 2010 1:14 PM

Basmar wrote:
Well you can add me to the list of ever growing users that are having the PS problems with their TC!!! I'm going to hit up Apple and see what they will do for me... Replacement would be great, but I'm not holding my breath


Unfortunately in Australia, Apple doesn't have the enlightened policies they do in Euro and USA.. here they just put their fingers in their ears and sing ting-a-ling-a loo!! But if you have AppleCare on any current product then they should replace it.. otherwise talk to a repairer.. see the list.

http://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modems /apple-time-capsule-repairers

I have done about 50 all up now.. !!
1,343 replies

Nov 4, 2010 10:07 PM in response to wrast

Lots of the ones I repair are outside the very arbitrary serial numbers that apple set. And even later ones with so called improved power supplies are far from being bomb proof.. more bombs really.

If Apple won't help a repairer can.

https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repairers

But get that data off whilst it is still running. If there is anything there you want to preserve.

I strongly suggest.. you really push Apple.. and if you have applecare on a Mac it will also cover the TC.. push them.. they design the box with such poor ventilation make them fix it.

Dec 29, 2010 2:18 PM in response to elroySF

Had the same problem. Came into the office after a long power outage. The first generation Time Capsule would not power on the whole way. When I unplugged and then plugged back in the power cable (wished these had power switch!!), I would get an amber LED for a few seconds and then nothing.

We had had the unit for over two years (but then I had it on a few empty CD cases to keep it cooler) and we bought it second hand so I didn't think there was any warranty on it.

I'm pretty handy working with equipment because I've been in the IT field for about 20 years so I went to ifixit.com to find out how to pop the thing open and at least get the data off of the hard drive. After wrangling the rubber foot off, I got the hard drive out easily and used my Newer Technology USB Universal Drive Adapter to pull the data.

Once I could at least breath a sigh of relief, I started playing around with the unit. I was able to get it to power on without the hard drive installed and the case still open.

Next I added the hard drive but did not reattach the temp sensor or the bottom of the case. Worked like a champ! Then attached the temp sensor, closed case... the LED winked amber then NOTHING!!

So pulled off the case and removed the temp sensor, it was back! So then figuring it wasn't functional upside down and open, I added the temp sensor to the hard drive while it was running. Still working no smoke or fire.

Then I closed the case. Again no smoke or fire.

Turned it over. Still working.

The last test was to pull the power plug and see if it would boot. Held my breath, plugged it back in and it was working great. I put it back into its working location without the rubber foot to give it some air and have it resting on a large empty packing tape ring for PLENTY of ventilation.

From this I get that maybe the temp sensor went nuts and what I did reset it. If it was a bad power supply this would have not worked. Maybe there are a few faulty parts on this model.

I wish everyone luck and maybe they can get theirs to work by playing around with the sensor on the drive. Don't know how much time till its next hiccup, but at least we are back in business for now.

Feb 15, 2011 6:38 PM in response to C0W80Y

Cowboy...Look on rubber boot underneath your TC. Which of these models are lister: A1254 or A1302 or A1335? FYI Apple is presently in their 4th Generation! If your model is A1254 that is the 1st Generation; if it is the A1302 then you have a 2nd Generation; if it is the A1335 then you either have the 3rd or 4th Generation. It is very likely yours is either the 1st (A1254) or 2nd (A1302) and both of these run the hotter than the 3rd or 4th Generations. Provide us with your model number first!

Mar 2, 2011 3:05 PM in response to LaPastenague

Hi Guys.. me again

This is blowing my own trumpet a bit.. well a lot really.

For those of you interested to do the repair yourself, I worked out a new method.

It is super cheap.
Buy a couple of these little dc converter modules.. KIS-3R33S.. just google for it. They can be had for $1 each.. free post for 10 from HK.
They are highly efficient adapters that will easily take the load for a TC. I used two of them to spread the load and reduce the heat. Just wire one to the board connector and the other to SATA power connector for the hdd.. one got a bit hot. So wire them, using a 12v >3A external power supply (again readily available via ebay to power things like LCD monitors), via a 2.5mm dc socket screw bulkhead connector in the TC current AC power hole. Put a 10k ohm resistor from voltage adjust to gnd.. no other mods needed.. a 1000uF cap on the output of each module, and wire it up. (The modules come configured to produce 3.3v but an external resistor will set the voltage from 3.3v up to about 10v with 12v input).

I don't have pictures yet.. but I will write it up with a lot more detail shortly.
https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair/repair-type3
Look under 12v adapter.

Running my TC now on it.. and it is great.

Aug 3, 2011 5:28 AM in response to elroySF

My TC 2nd Gen (Aug 2009) died and is outside the original recall serial numbers.


The power board burned; confirmed by Fix That Mac - authorized repair shop. They cannot repair (parts not available- they say). I called Flextronix (OEM part supplier); they will not speak to me.


Went to Genius Bar - they will replace my 1TB TC for $250 or offered to sell me a new 2TB for $299. Lemmie see... $299 for original TC plus $250 for a "replacement TC."


Apple's buy new replacement policy is encourages TC owners to buy new TCs AND throw bad TCs to the landfill. This disposable electonics policy is not environmentally friendly.


The power board is not the only thing burned! As an owner of the first "Fat Mac" and dozens of Apple products since then, I expect more.


Apple, (with more cash than the US government), please do the right thing.


Frank

Jan 20, 2012 6:35 AM in response to MaziarHE

Hello MaziarHE,


Welcome to the 'Dead TC Club', the club that no-one wanted to join.


To reduce your anger, never a good emotion long-term, try one of these merry repairers. All are small, listening careful enterprises (most probably!) and probably more in-keeping with what you would expect of, and from, the Apple community?


http://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modems /apple-time-capsule-repairers


Ray Haverfield (Lapastenague) put this together yonks ago (a 'yonk' is very long time) and those on it serve the Apple community in need, blah blah...


Cheers,

Chris F.

YORK, UK.

Jul 21, 2012 4:14 PM in response to Freetospend

I will buy the AppleCare extended warrenty with the next Time Capsule. Sad to think Apple makes a rip off product. IF it is only suppose to last 17 months it should be stated on the box.

Plug it into power without anything plugged into it.. just plugging in ethernet may be the problem. Gen 3 have some board issues..

Try a few outlets around the house.. just to be sure.


A repairer.. a real one not Apple might be able to fix it.

https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair/new-issue-with-a1355-gen-3-tc


I have fixed them. But not all, as they present with different problems.


BTW there is no extended warranty on the TC itself.. it is covered by applecare on your computer.. any computer you have that has applecare within 2 years of the TC purchase will cover the TC as well.

Jul 14, 2010 1:03 AM in response to simmply_anna

Hello simmply_anna,

The announcement by Apple that the 'problem is fixed' is bogus. They have not announced 'the' problem is fixed but stated that between certain serial numbers, Time Capsules are swap-out items if defective. In that, they power down suddenly, etc.

This is a very limited admission of a problem that Apple have played down, as ever with skill and aplomb. The article mentions more than one other way to back up your data, pointing out that it is a good idea, mentioning all your personal stuff like pictures and letters, etc.

With that 'noted', let me now have my say on my general observations and specific actions taken recently by Apple, at least here in the UK.

*Apple have not 'fixed' the problem; it still persists.*

They have however 'beefed up' the design to offset early failure, which was the highlight of 1st generation units and the reason most people come to this massive forum and read pages and pages and pages of almost identical stories.

No substantial design change has taken place to remove the fundamental flaw in the design. The flaw is breathtakingly simple to understand and seemingly to correct.

However from an engineering perspective it is not 'low cost' to implement. Think it through a little more and you will understand why... if Apple were to alter the TC to correct its faults (and to do so would make it obvious to all with eyes to see and hands to feel) all the previous products would be deemed 'faulty' by omission of this correction and Apple would be deluged with irate customers demanding an upgrade, if nothing else.

To repeat, the internal fan (supplied and installed inside the TC by Apple) does nothing useful to cool the product.
1. There is no air inlet hole.
2. The fan points the wrong way.
3. The fan is not running.

Easy to fix, expensive to implement on new products because of the political (and business) reasons outlined above.

The Time Capsule is a great idea, very simple to implement and forgettably easy to use. When it works well we don't notice it (which is how it should be). When it goes wrong, we become irate and harangue Apple (people come here and complain), which is NOT what we or Apple want to happen.

I personally think the TC is a great product and i would advise all to buy and use one. HOWEVER, get it modified to run cool and it should have a long and productive life.

Apple cannot possibly modify the present design, it would be business suicide to do so. I suspect they will redesign to make a 'Next Generation' Time Capsule that could use aluminium as the case, with iPhone 4 style aerials built into the metal structure of the case, separated with visible 'slots' to prevent one area touching another. An internal fan that quietly gets on with its job and loads of other whizzy stuff that we all fall for and why we buy.

Time will tell and we shall see.

Recap: The 'fault' is not fixed. TCs work well but run hot. Keep them cool and long life can be obtained.

Regards,
Chris Fackrell,
YORK,
UK.

Aug 31, 2009 7:07 PM in response to elroySF

elroySF... it's the power supply... the capacitors are charging. I testing mine again and you can hear the high pitch noise as this is happening and within about 30 seconds, it dies... There are several posts all over the iNET regarding this power supply issue... Just before mine died, the top was extremely HOT right about where the PS sits... this PS is crudely made and does not allow for adequate ventilation. There is also some concern that these were made with substandard electrolyte causing them to fail at high temps... I know this does not help, but I'm still reeling about an Apple product not living up to it's standards... I only wish it was an external supply, but that would not follow Apple's mantra of simple and sleek... ****, I'd settle for RELIABLE... I'm still hesitant to open the new TC... I'm banking that someone will figure this out soon...

Sep 1, 2009 2:07 PM in response to sasaldivar

Wow... I LOVE the iNet!!! Here is a link to the PDF with PIX and instructions!!!

http://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modems /TCRepair.pdf?attredirects=0

Found on this site:

http://forums.whirlpool.net.au/forum-replies.cfm?t=1267631&p=2

KUDOS to REVs Per Min and matrix for this!!!

Also, more information here:

http://discussions.apple.com/thread.jspa?threadID=2091667&start=75&tstart=0

Sep 7, 2009 6:29 AM in response to elroySF

*I love my Apple products, but the Time Capsule is a huge disappointment. Mine died too and I got the same story from the Genius Bar that I'm SOL.*

*I just took the drive out of the TimeCapsule, used a SATA dock and mounted and backed up the data, then I put it into my trusty NetGear ReadyNAS disk array. The drive married up and was integrated into the redundant array of disks without a hitch!*

*Learn from our lessons. The TimeCapsule is a waste of money! A lot of money.*

*Here are two possible alternative solutions:*

*1. Consider buying a Network Attached Storage (NAS) box which offers the safety of redundant hot-swappable disks, large capacity and expandable storage by simply inserting a new drive in the array, file security, Mac/Windows/UNIX file systems compatibility, Time Machine-compatibility, several media streaming protocols including iTunes, uPNP, TiVo, Media Center.*

*Then you just need a good wireless N router with gigabit ethernet ports.*

*This is a somewhat pricey solution, but very capable and extensible.*

*Did I mention that the NetGear offers a 5-year warranty?*
*Check it out:
ReadyNAS Duo : http://www.netgear.com/Products/Storage/ReadyNASDuo/RND2000.aspx
ReadyNAS NV+ : http://www.netgear.com/Products/Storage/ReadyNASNVPlus.aspx*



*2. The other less expensive option is a to get a good wireless N router with the capability to connect and share an external hard drive via USB. Then get one of the many inexpensive external hard drives that are on the market. Also an expandable solution by daisy chaining new hard drives. Some wireless routers may even have some of the media streaming protocols.*

*Total cost should be less than a TimeCapsule and may even perform better (TimeCapsule performance is so-so). The only drawback is having to manage multiple volumes of external disks as you expand your capacity. This is why I upgraded to a NAS solution.*

*Good luck!*

Message was edited by: DFuller

Message was edited by: DFuller

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