Time Capsule Powered Off, Won't Power Back On

Adding our story to this seemingly never ending list. Our time capsule is maybe 12 to 18 months old, very light use. SN-6f 925#####, bought in late 2010, now DOA. Guess I'll keep researching and reading to find a remedy. The daunting task of due diligence and the leg work to be done with faulty equipment in order to get a working product should be considered when pricing this crap. I am an Apple lifer and even own a mountain of stock but this is beginning to get ridiculous. I know things break and nothing is intended to last forever but when so many units die In such a short period of time AND when the burden of "proof" lay othe back of the one who spent the money.... It's near impossible not to view the relationship as "punitive". Gonna start comparing this type of customer service with the Airlines!

I have asked Apple for comments on what I do, on this and via their feedback option. I have done this more than once.

A deafening silence so far.

Regards,

Chris

YORK, UK.

(www.fackrell.me.uk)

Actually I think they finally accepted that the fan had to be turned on.. so even if it fails to draw in cool air and blows hot air over the wrong component.. hard disk not power supply.. they finally did what 3 generations of TC production failed to do (and every firmware update which could have also turned on the fan but didn't)

APPLE TURNED ON THE FAN!!

Yeah.. !!

Balloons, streamers.. !!

Hello Ray,

LOL :-)

Let us be thankful for small mercies. I like the balloons and streamers idea, is that perchance some new TC addition you are working on?! When things get too hot, the TC blows streamers all over the room?

Forget lights and beepers, that's my kind of early warning device! :-)

Cheers,

Chris

I like the balloons and streamers idea, is that perchance some new TC addition you are working on?! When things get too hot, the TC blows streamers all over the room?

Forget lights and beepers, that's my kind of early warning device! :-)

Cheers,

Chris

Hi Chris

White doves would be fantastic, but they leave a terrible mess so had to be realistic.

After 4 generations they finally turned on what could have saved them from day 1. At least from premature failure. If not fixed the underlying issue.

StingRay

Thanks a lot!

So, i powered on with all components removed and, it didn't start.

But i try the PSU, it's ok and also make a little noise.

The Led does't flash, ethernet and fan both off.

How could i measure that PSU puts out 5v on board?

I don't understand the part of converter...I'm not an expert in electronic...but i could try if you help me!

This is my TC, inside:

And this is my tester:

What can i do?

Yes i know the risk..i pay attention!

It's strange, now the PSU not make noise but before yes, seems like to have charged something.

Test:

- i connected the HD to PSU and then power on: no spin...nothing, no noise.

I don't have another HD, but i'm sure that HD is ok, because i read it with an external box.

About PSU, it's a Delta type, and it must be more resistant...also Chris said that it doesn't seem, from photos. Maybe i could check it with tester?

Here i am...i'm not dead, for now! 🙂

So, i tried with the PSU connected to the wall power, but not connected to the TC: the PSU make noise and with meter probe i did this...

Always 0....maybe is not correct what have i done? The same result i have with the PSU connected to the TC board, but in this case i don't here any noise from PSU.

The PSU board is this:

Ok, then it's a PSU fail, not a wrong misuration by me?

I have found many PSU 5v and 12v, but the problem is how i could connect to Logic board....i'm opened to every test...and i've not problem to deliver, i also could receive in the USA.

Welcome to the TC dead club! 😟

@ LaPastenague: thanks for all your support...now i'll send the PSU to Chris, if it's not ok maybe i'll buy a Cisco and with a friend we'll try the mod.

But now, i'm using an old Linksys Wag200g, and this morning i bought a Synology with 2 disks. I think it's more professional of the TC.

Ah, the Billster from Victoria, Canada has just joined the Dead Capsule Club. In the wee hours of this morning the green lamp of my 1TB of Jun 09 winked out. The unit is 2.5 years old.

I am using an Airport Express 11n I keep around so we have Internet again. Coverage is surprisingly good.

Judging by what I read here it overheated albeit it was in a cool cellar fully ventilated. What a royal nuisance this is. There are no critical data on the drive so no panic about that.

I take it that the newer units, 2 and 3 TB have the same design problem with the PSU, fan orientation and sensor, and no vents. Right?

What is the record for the Airport Extreme? Opinions gratefully accepted here, please. I'm looking for a good WiFi unit perhaps with the ports that the TC and Extreme have.

As for backup HDs, I'll switch to Lacie models with USB 3.0 ports.

The Billster

August 2009....rest in peace.
Dam consumerist Capitalism and it's built in lifespan fail times.

same thing for me, power light went and I'm off to the Appke store to see if my laptop Applecare will cover it.
Doubful.
Bit hacked off about this though.

Hi Peter,

I have thrown it away now GRRRRR! but am writing them a letter (yeah a letter, check it out!) how did you escalate the issue?

I'm not sure what Eat Drink is, so probably not part of it.. I do eat and drink though.. why?

Ah just wondered, unfortunately I posted my approach to getting my 1tb replaced with a new 2tb on this forum but apple took it down so I'm sure if I write my story they won't allow it on the forum again!

I should try and set up a web page explaining my approach really which would be independant of the moderator on this forum, Its a shame, as you said they know its an issue as they previously have offered replacement models, Anyway, I can explain more about the Company Eat Drink if you email me, my address is my forum name at peterandpal.com

Came home from work today and found out I apparently joined the Dead TC Club. Yay. Hope the annual dues aren't too expensive. My TC almost reached it's 2nd birthday. Such a tragedy. Maybe the Patriots loss was too much for it to bear. We'll never know.