Previous 1 17 18 19 20 21 Next 1,343 Replies Latest reply: May 15, 2015 2:14 PM by LaPastenague Go to original post Branched to a new discussion.
  • Bogdan Suciu Level 1 Level 1 (10 points)
    its my time i guess ... its funny i just saw the article yesterday

    http://www.engadget.com/2009/10/06/are-some-apple-time-capsules-locking-themselv es-up-for-good/

    ...and today i come from work and guess who is not starting up again ... my Time Capsule, out of warranty i might add of course ...

    so i am a number on a big list i guess ... ??


    PS bought this TC in MAy2008
  • Rudy(CA) Level 1 Level 1 (10 points)
    When I had my Capsule apart, it wasn't obvious that the top could be pried off. It would most likely break off. Also, that is where the Wi Fi antennas are located and the antenna wires don't have much slack.

    In any case, it's the wrong end to open (if indeed the top snaps off). That is where the Wi Fi RF section is. Taking out the HDD from the top is not the way to do it. It is designed to be removed from the bottom and the power supply is also accessible from the bottom not the top.

    The Apple Genius that told you that must have had a brain ****.

    Message was edited by: Rudy(CA)
  • Ryan Samoheyl Level 2 Level 2 (185 points)
    Thanks to all for the assistance. I think I can get the rubber part off, but I don't know about drilling holes into the other parts, soldering on and off, etc - feel like I'll mess something up. Hope to find an electronics place in my area that will replace the capacitators, once I get the bottom off.

    Thanks again,
  • stevekn Level 1 Level 1 (10 points)
    I'd just like to add a me too to this thread.

    Tried to go online this morning and found my March 08 Time capsule dead.

    Has anyone got apple to do a repair out of warranty? or even acknowledge a problem?

    ( How can we all put pressure on apple to acknowledge that some of their designs are inherently faulty. as well as the time capsule, the dvd drive on my wife's out-of-warrenty iMac also is faulty. See the iMac threads for a longer thread than this...!)
  • Brads1 Level 1 Level 1 (0 points)
    Just another "me too" to this thread...my Time Capsule just up and died last week with no warning. Totally fails to power up and matches all the symptoms on this thread.

    Just an echo to everyone else: Apple, you have a real problem on your hands here...you have sold a premium networking/backup solution that has a technical fault. I don't care if your warranty states that it's only 1 year, no "server grade" product should die within 18 months. You know you have an issue, we know you have an issue and the blogosphere knows it too. Fix it or you will have a real problem on your hands.
  • eduuarduu Level 1 Level 1 (0 points)
    i have the same problem of you... im living in japan and i dont know what to do anymore, i called the support and the guy said that i have to buy a new one because they dont offer support for this problem! but ill go the store and ask there again with a genius.. ill hope to get some help!
  • u2silly Level 1 Level 1 (0 points)
    Bot my 1T TC back in March 08, has been acting weird lately but not completely dead yet. Whenever Time machine starts to back up one iMac the other looses connection. Wifi would be lost randomly with indicator light turning amber and wont turn itself back to green again unless I unplug/replug it. Called up Applecare and found out that it is covered under my iMac's Apple care and they have already promise to replace one for me.
  • johnbjaeger Level 1 Level 1 (0 points)
    Yet another tick for the TC body count. It died 16 months after purchase. Sent feedback to Apple. I went and picked up an APE, explaining that I needed it because my TC passed away due to Apple's design flaw. The guy that pointed me in the right direction had no idea what I was talking about so it obviously hasn't reached critical mass. I am not sure what I would do with another TC when/if they decide to recognize this as their problem.

    -j
  • avid78 Level 1 Level 1 (0 points)
    Just an Update,

    I called apple tech support and they are sending me a new one. They used the applecare on my macbook for the warranty on my time capsule and it's on it's way. It was a pretty painless process, no problems with customer support at all, but she did say she was not aware of the problem (which is a little worrisome), luckily what I have backed up is still on my macbook so I'm not losing any valuable data. If I had to do data retrival I would be ****** as well as if I had to pay for a new one (would just use my old extreme and back up manually). So to everyone else, flood the lines at tech support and hopefully this will be recognized as a wide spread issue.
  • clrv Level 1 Level 1 (10 points)
    Ad me to the list as well. Don't remember exactly when I bought my 500GB TC but it was around March of 2008. I was very surprised when I googled Time Capsule will not power on and this thread was the first thing that came up.

    Apple has to be aware of this problem and just deciding to ignore it.
  • Brad Waller Level 1 Level 1 (0 points)
    My TC Died last week so I took the time to take it apart and remove the Power Supply ... took the Power supply yo a local shop & replace a transistor and 2 Capacitors and Im back in Business ... none of the rest of the unit was damaged ...

    If you need the parts that faile on mine I can send more details
  • GJC99999 Level 1 Level 1 (0 points)
    Bought 1TB TC May 2008, died end of Sep 2009. I took it in to Yorkdale Apple store in Toronto. They phoned me next day and said power supply is dead. Though outside warrant, they said they would make an exception because it's not far outside warranty, and said they would replace the power supply for free. I said ok. Got a call a few days later saying it's ready, but it's a new TC (1st gen though), as they couldn't (wouldn't?) fix it. I said ok. As I didn't have anything sensitive on my TC or anything I didn't already have elsewhere, I had not data issues. However, it is troubling that they didn't say anything about what they were going to do with my old TC or my data on that TC.
  • LaPastenague Level 8 Level 8 (45,315 points)
    Brad Waller wrote:
    My TC Died last week so I took the time to take it apart and remove the Power Supply ... took the Power supply yo a local shop & replace a transistor and 2 Capacitors and Im back in Business ... none of the rest of the unit was damaged ...

    If you need the parts that faile on mine I can send more details


    The two capacitors we all know... this transistor they replaced, that interests me. Tell us more. Did you take the whole TC to the shop or just the power supply?? A blown transistor is so unlikely. If it starts blowing transistors then a lot of other components would be dead, and replacing parts which are surface mounted and covered in silicon goop well that is not just hard.. it is impossible.
  • Scott Ganyo Level 1 Level 1 (0 points)
    Add my TC from March '08 to the "just died" list. Last night, working fine. This morning no response.

    Amazing number of similar stories in a very short time period...
  • Zeb Ellis Level 1 Level 1 (0 points)
    What about replacing the capacitors and then relocating the apple power supply outside the TC case? Is it possible to solder longer wires onto the power supply to get it to reach outside the case? Perhaps with a few notches cut out of the case in the right spots?
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