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HP Device FAQ

OK, it looks like I need to get this started if nothing else to head off questions. So that being said without further ado here goes. And I will try to keep this thread updated over the coming days.

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Question: Where can I find the latest print/scan/fax drivers for my HP device?

Answer: All of the latest drivers as of this point in time are included on the Mac OS X 10.6 DVD. As of right now you will not find anything newer on HP.com. There are three ways to get the drivers, all relatively simple.

1) Install the OS with your device connected - if the installer sees you have an HP printer it will install drivers for your HP printer.

2) Plug your device in and print - if the drivers are not installed, the simple act will prompt Software Update to ask if you'd like to install the drivers.

3) Download the driver package from the Apple download page here. There is really no reason to need this last step unless you run an Installer or Uninstaller from the CD that came with your device or HP.com and things no longer work.

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Question: What devices are HP supporting with the In-OS drivers?

Answer: A full list of supported devices can be found here. This list will also tell you if your multi-function device includes drivers for scan and fax (if your device has fax capabilities) or simply print drivers.

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Question: My device isn't listed on the list, does that mean my device is not supported?

Answer: No. HP is working on updating the list of unsupported devices so you can tell if you're device won't be supported. For devices that are not on the support on unsupported list, that doesn't mean they will be supported, it means HP is currently investigating if they can support them. As always HP.com is the best place for you to check. And as I know more, I'll post the updates here.

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Question: You have lots of answers, are you here officially supporting HP?

Answer: No. I am here helping out because I know OS transitions can be difficult for some people. Hopefully with the In-OS support for printing, scanning, and faxing this transition will be smoother then past ones. That being said, I have a full time job at HP and I am doing this on my own in addition to that job. And as always, any viewpoints expressed are purely my own and in no way should be considered official statements from HP.

MacBook Pro, Mac OS X (10.6)

Posted on Aug 28, 2009 10:45 AM

1,243 replies

Huligirl

Level 1

0 points

Aug 28, 2009 5:39 PM in response to HP Mac Architect

is the .1 not .2 because it will not update today because the server is busy according the apple suppor people.

baltwo

Level 9

62,362 points

Aug 28, 2009 5:40 PM in response to HP Mac Architect

Thanks for popping in and lending a corporate hand. Appreciate it. HP PhotoSmart C4280 continues to work, but only scans through the Print & Fax prefPane using the Scan button or Image Capture which recognizes it as a device. Doesn't work with HP Scan Pro, which crashes, hangs, or says it can't find a device.

xnav

Level 5

7,089 points

Aug 28, 2009 5:49 PM in response to baltwo

Read [this carefully|http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&l c=en&dlc=en&product=1153481], it essentially says that the HP software (like ScanPro) won't work with SL.

Also, did you try scan from Preview?

Message was edited by: xnav

Aug 28, 2009 5:58 PM in response to baltwo

Correct, HP Scan Pro does not run on 10.6. As pointed out, you can Scan from the queue, from Preview, or from Image Capture. If you need some functionality of HP Scan Pro you'll have to wait for us to get our Snow Leopard rolls posted which will contain scan software that does work for that device. What functionality of HP Scan Pro are you missing?

Just trying to help.

Andrew

baltwo

Level 9

62,362 points

Aug 28, 2009 5:58 PM in response to xnav

Thanks. I surmised as much, but nice to see an HP document.

Aug 28, 2009 6:06 PM in response to Huligirl

If you're still having problems connecting to the Airport Extreme after the update to 7.4.2 please let me know and I'll see what else we can do. Note though the C5180 does have an ethernet port on the back of it. You could plug it into the Airport Extreme base station that way (since you said you are looking for .2, I assumed 7.4.2 and the flat Extreme that is also an ethernet hub).

Just trying to help.

Andrew

baltwo

Level 9

62,362 points

Aug 28, 2009 7:25 PM in response to HP Mac Architect

As noted in my earlier post, HP Scan Pro crashes, hangs, or says it can't find a device. So all of those would be nice to have. Thanks again for the efforts HP is putting forward getting their stuff working with Snow Leopard.

LeahK20

Level 1

0 points

Aug 28, 2009 7:31 PM in response to HP Mac Architect

I have an old HP Deskjet 3930. It used to print just fine on older versions of OS X, but when I upgraded to Snow Leopard today, the OS states it cannot find the driver. Frustrating.

I tried several of the generic PCL drivers, but none seemed to work. Any suggestions?

Aug 28, 2009 7:41 PM in response to LeahK20

I found my "HP Officejet 5600 series" (Officejet 5610xi all-in-one) didn't work after SL install...but I got it back. Although HP tells you not to install the HP set of drivers, I found...much like I did when I upgraded from tiger to leopard, that reinstalling the HP driver set for 10.4/10.5 solved my problem. I can now print and scan without an issue. Otherwise, the "software update" would just hang and tell me no driver was available from Apple when 'adding' the printer from the list of connected peripherals.

Huligirl

Level 1

0 points

Aug 28, 2009 9:31 PM in response to HP Mac Architect

the firmware update will not work -- I have tried updating 20 times and it keeps says "Searching" the ethernet is plugged in... the airport is the issue it seems.. more than just printing. (It worked just fine before SL)

Aug 28, 2009 9:49 PM in response to HP Mac Architect

I have an HP PSC 1350 connected via USB and the Add Printer window says "Software for this printer isn't available from Apple. Contact the printer's manufacturer for the latest software."

I've been to the HP web site but the most recent file is from October 2007.

Am I SOL?

Aug 28, 2009 9:51 PM in response to Huligirl

Huligirl, let me know if/when you get it working. And again you may want to simply plug the device into one of the spare ethernet ports on your base station (assuming you have any) instead of the USB port. You'll also get scan working that way.

Andrew

Aug 28, 2009 9:58 PM in response to Edward Hargreaves

You are not completely out of luck with the HP PSC 1350. There will be a driver made available at some point in the future through Apple Software Update. We're even investigating if we can include a scan driver at some point beyond that. In the meantime your best bet is the Full Feature download that also supports 10.5. There may be some features missing and/or broken, and this solution is NOT supported, but you might be able to get print back by using this (no guarantees though).

Just trying to help.

Andrew

Arnell

Level 1

4 points

Aug 28, 2009 10:00 PM in response to HP Mac Architect

When I installed SL, it removed my Color Laserjet 2600n. I simply reinstalled the driver (MacOSX v1.3) and it seems I have full functionality. Also note, I'm printing via Bonjour. Maybe I shouldn't care, since it seems to be working, but on an unsupported driver.

rkaufmann87

Level 10

140,682 points

Aug 28, 2009 10:09 PM in response to HP Mac Architect

Thanks very much for posting this list, I have a Color Laserjet 2600N, is it safe to assume that will be part of this list.

In addition to the 2600N, I have a OfficeJet 7410 which seems to work for printing but I see the scan feature has been dropped, do you have any idea if that functionality will be added?

Regards,

Roger

HP Device FAQ