HP Device FAQ
OK, it looks like I need to get this started if nothing else to head off questions. So that being said without further ado here goes. And I will try to keep this thread updated over the coming days.
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Question: Where can I find the latest print/scan/fax drivers for my HP device?
Answer: All of the latest drivers as of this point in time are included on the Mac OS X 10.6 DVD. As of right now you will not find anything newer on HP.com. There are three ways to get the drivers, all relatively simple.
1) Install the OS with your device connected - if the installer sees you have an HP printer it will install drivers for your HP printer.
2) Plug your device in and print - if the drivers are not installed, the simple act will prompt Software Update to ask if you'd like to install the drivers.
3) Download the driver package from the Apple download page here. There is really no reason to need this last step unless you run an Installer or Uninstaller from the CD that came with your device or HP.com and things no longer work.
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Question: What devices are HP supporting with the In-OS drivers?
Answer: A full list of supported devices can be found here. This list will also tell you if your multi-function device includes drivers for scan and fax (if your device has fax capabilities) or simply print drivers.
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Question: My device isn't listed on the list, does that mean my device is not supported?
Answer: No. HP is working on updating the list of unsupported devices so you can tell if you're device won't be supported. For devices that are not on the support on unsupported list, that doesn't mean they will be supported, it means HP is currently investigating if they can support them. As always HP.com is the best place for you to check. And as I know more, I'll post the updates here.
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Question: You have lots of answers, are you here officially supporting HP?
Answer: No. I am here helping out because I know OS transitions can be difficult for some people. Hopefully with the In-OS support for printing, scanning, and faxing this transition will be smoother then past ones. That being said, I have a full time job at HP and I am doing this on my own in addition to that job. And as always, any viewpoints expressed are purely my own and in no way should be considered official statements from HP.
=====
Question: Where can I find the latest print/scan/fax drivers for my HP device?
Answer: All of the latest drivers as of this point in time are included on the Mac OS X 10.6 DVD. As of right now you will not find anything newer on HP.com. There are three ways to get the drivers, all relatively simple.
1) Install the OS with your device connected - if the installer sees you have an HP printer it will install drivers for your HP printer.
2) Plug your device in and print - if the drivers are not installed, the simple act will prompt Software Update to ask if you'd like to install the drivers.
3) Download the driver package from the Apple download page here. There is really no reason to need this last step unless you run an Installer or Uninstaller from the CD that came with your device or HP.com and things no longer work.
=====
Question: What devices are HP supporting with the In-OS drivers?
Answer: A full list of supported devices can be found here. This list will also tell you if your multi-function device includes drivers for scan and fax (if your device has fax capabilities) or simply print drivers.
=====
Question: My device isn't listed on the list, does that mean my device is not supported?
Answer: No. HP is working on updating the list of unsupported devices so you can tell if you're device won't be supported. For devices that are not on the support on unsupported list, that doesn't mean they will be supported, it means HP is currently investigating if they can support them. As always HP.com is the best place for you to check. And as I know more, I'll post the updates here.
=====
Question: You have lots of answers, are you here officially supporting HP?
Answer: No. I am here helping out because I know OS transitions can be difficult for some people. Hopefully with the In-OS support for printing, scanning, and faxing this transition will be smoother then past ones. That being said, I have a full time job at HP and I am doing this on my own in addition to that job. And as always, any viewpoints expressed are purely my own and in no way should be considered official statements from HP.
MacBook Pro, Mac OS X (10.6)
