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Multiple Copies of Emails

I installed Snow Leopard yesterday. When I came down this morning I discovered that all of my rogers.com email boxes had 4 copies of each email in each in box. The me.com mailbox did not have this issue. I put them all off-line when it appeared that copy number 5 was starting to download. The box to delete files on the server had ben reinstated for one of the rogers accounts, which had not been set in Leopard. I have used this computer since late May using Leopard without this problem. Any suggestions? I haven't yet called Apple or Rogers.

iMac 24 inch May 2009, Mac OS X (10.6), Toronro

Posted on Aug 29, 2009 10:38 AM

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Posted on Aug 29, 2009 10:54 AM

I am experiencing a similar issue. Two copies of each message addressed to my company Exchange account. After I open and read one copy, the extra one disappears when I attempt to open it. I have not yet found a work around. I am reluctant to trash my mail prefs file because that action requires that I reenter all my account information for six accounts. Deleting the mail caches and rebuilding them did not remedy the problem.
397 replies

Sep 18, 2009 2:59 PM in response to Ernie Stamper

I've got to the stage where I can't use my Mail app because of the duplicates and I can no longer survive without a functioning email system. Apple of course in true fashion can't be bothered to tell its users on its support forums whether they think there is/isn't a bug and if they think there is what they are doing about it and when we might expect a fix. That leaves an open-ended problem for me. I don't know whether it's my installation or Mail or something else and I've tried all the fixes I can think of and that have been suggested here - without success.

So I have some questions that I would like to pose to the responders here:

1. Has anyone had this problem with an IMPAP account rather than with a POP account?

2. How do I completely blow away Mail so that no earthly trace of it (and any of its supporting files) remains on my hard drive? Re-formatting my hard drive is not currently and option 😉

3. Do any of you use third party free email apps and if so which one and what do you think of it? Does it integrate well with iCal/Address Book?

4. What is (choking here) MS Entourage like to use and does it integrate with iCal/Address Book?

Many thanks
P1

Sep 18, 2009 6:46 PM in response to String Bass

Well it's early for confidence. But today is the first day since SL upgrade that I've started my computer in the morning after an overnight shutdown and not found already-downloaded messages still on the server. And this is also the first day after trying tron2k3's permissions hack. I don't know whether it's significant, but I couldn't add read & write permissions for "all groups" (no such option existed). But I was able to add read & write permissions for administrators. Seems logically irrelevant as I'm the only user and it already had read & write permissions for my user account. But be that as it may ... so far so good ..

Sep 18, 2009 7:13 PM in response to Lance Lawton

I don't believe for a second that this problem is solved.

I just went two days without any duplicated messages - and then, 5 minutes ago, several hundred dupes appeared in my inbox. I've tried several of the proposed solutions presented here, and none of them have worked.

It seems like Mail is somehow forgetting about the messages it's previously downloaded, and downloads them again. Very frustrating. I'd love to hear from Apple that they are aware of and are working on the problem.

Message was edited by: Dave Troup

Sep 18, 2009 7:22 PM in response to geevee

Yes, I have multiple POP accounts and this file is NOWHERE on my Mac. I am receiving multiple Pop emails.

I went several days until just now when duplicates downloaded in all of my e-mail accounts back to the last date the e-mails were still on the server. Prior to this they only duplicated from the day I upgraded to Snow Leopard. Obviously since then, several have been erased from the server.

So my choice is easy if I want to avoid deleting hundereds of duplicate e-mails each day: delete the messages from my server immediately and not have access to them on my iPhone. Not exactly what I signed up for when I gave all of my e-mail confidence to Apple.

also, WHY IS THIS THREAD MAREKD ANSWERED when it clearly ISN'T!?

Sep 19, 2009 2:57 AM in response to String Bass

Having the same problem - but with my .mac/mobileme account

I had no problems with this until the last couple of days, and now I've got thousands of duplicates showing in Mail.app on my Pro, although www.me.com doesn't show any duplicates. If I delete one of the duplicates, the other copy of the message also disappears as soon as Mail syncs.

The only thing I can think of that might have triggered this behaviour is I've been away the last week and also using Mail.app on my MacBook, so two clients (both Snow Leopard 10.6.1/Mail.app) will have been accessing my .mac account.

I have no other accounts set up under Mail.app

Sep 19, 2009 3:49 PM in response to String Bass

Well, it's not a solved problem at this house either. First I had with my POP account then upgraded to 10.6.1 hoping that would solve it and had no problems for 2 weeks and then it came back again today. I found the same issue with my wife's Mobileme account. It has also seemingly gone away after upgrading but I doubt it's a permanent fix. Apple needs to put some work on this one.

Sep 20, 2009 6:33 AM in response to String Bass

After experiencing this same problem for a number of days, I tried the following fix and it has worked so far (24 hours of normal behavior)...

Go to Mail Preferences, select the Accounts tab, and then the Advanced menu. For each account, deselect each of the 3 checkboxes at the top, and then save the results (the program prompts you to save when you move on to the next account or when you try to leave the Advanced menu). Then revisit each account and reselect the checkboxes you want and save the results.

Sep 21, 2009 1:30 AM in response to Peter Monahan

Peter Monahan wrote:
For those who are experiencing this problem I have a couple of questions.

1. Are these POP mail accounts ?
2. Do you have more than one computer checking the same POP account and leaving copies on the server ?

Thanks

Peter


Just my Mobileme IMAP account - no other accounts present

Mail also accessed from MacBook (same situation) and iPhone. Problem seemed to start when accessing from MacBook.

Sep 21, 2009 8:11 AM in response to geevee

Dear geevee,

No guarantees (as this problem seems to resurface after having been "fixed" for a while), but my system has been running normally for 48 hours now after I tried the following procedure...

Go to Mail Preferences, select the Accounts tab, and then the Advanced menu. For each account, deselect each of the 3 checkboxes at the top, and then save the results (the program prompts you to save when you move on to the next account or when you try to leave the Advanced menu). Then revisit each account and reselect the checkboxes you want and save the results.

Gardener67

Multiple Copies of Emails

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