"Install Failed - Contact the software manufacturer."

Hi, when I try to install my newly delivered Snow Leopard disc, it runs for about 15 mins, restarts into the installer and then after a minute or two brings up a big yellow exclamation mark with " Install Failed. Mac OSx could not be installed on your computer. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
I've repaired disc permissions, and reset PRAM. I'm currently running 10.5.8 on a white Macbook.

Any suggestions gratefully received!

Thanks

Macbook, 2.16GHz, Mac OS X (10.5.8)

Posted on Aug 29, 2009 10:55 AM

20 replies

RGuinn

Level 1

0 points

Aug 29, 2009 6:41 PM in response to macnoel

Are you installing this by booting off the CD or running the installer in the OS?

ArfonHJ Author

Level 1

8 points

Aug 30, 2009 2:12 AM in response to RGuinn

Hi,
I'm opening the disc in 10.5.8. It runs for about 15 minutes, and then re-boots from the cd. A couple of minutes later, I get a big exclamation mark....

Thanks for all your help.

Aug 30, 2009 3:29 AM in response to ArfonHJ

Try an archive & install from your previous 10.5 disk so you definately have a clean Leopard OS then attempt Snow Leopard update.

Backup before you start this of course! Good luck.

ArfonHJ Author

Level 1

8 points

Aug 30, 2009 12:36 PM in response to Goatlover

Let me know how you get on - I've tried everything I can think of.

Best of luck!

ElwoodB

Level 1

0 points

Aug 30, 2009 2:53 PM in response to ArfonHJ

Sounds like you might have a faulty Snow Leopard install disc - it seems there's a batch of them going around; http://www.itwire.com/content/view/27309/1085/

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"Install Failed - Contact the software manufacturer."