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Photoshop CS4 crashes after Snow Leopard Upgrade

Most people I know have mac's and are heavy photoshop users, you think Apple would make sure that one of the biggest and most popular programs for a mac would work properly! Saving, opening and editing all crash it, its very unstable now. Hello, I make my living as a graphic designer and NEED my photoshop to work! this is completely ridiculous for it not to work on both of my machines.

Apple needs to get back into the mindset of having stable systems and OS not all the fun and fluff!!!

Anyone else having issues with photoshop?

iMac core 2 duo 20", Mac OS X (10.6), 500GB HD 3gb ram

Posted on Sep 1, 2009 11:58 AM

Reply
94 replies

Sep 7, 2009 2:04 PM in response to d-_-b

hey guys i find something interesting!!!! (and this is an obvious sign that adobe didn't test the software but only open and close it while counting money eheh)

first of all the clean CS4 install won't work so don't do it! 11.0.0 and 11.0.1 it's the same.

*delete preferences:*
go to this path \user\library\preferences\ and delete com.adobe.Photoshop.plist com.adobe.Illustrator.plist etc...

*save as workaround:* *(notice this isn't a solution, but if you have to work like me these days it can be helpful)*
open the application, open a new file, sketch something then save as... you'll see the "shrinked" save as window...name the file, save it in the default documents directory (you'll choose the directory later with the finder) *the save as window must remain shrinked in order to work and not crash!* so don't extend it with the right blue arrow pointing down. let me know if it works for you. cheers

Sep 7, 2009 3:03 PM in response to creativityaddicted

So you are saying it doesn't crash on Save As like it does on Save?

That would explain why I don't get any crashes, I almost always use Save As. A weird bug in Photoshop means that it sometimes doesn't save spot color channels, and this goes back to the first CS. The only way to be certain spot colors are checked on is to Save As instead of just Save. So I almost never use Save, but I do sometimes if I don't have any spot color channels and it's been fine for me.

Is everyone using a Wacom tablet? I've found them to be quirky in OSX and I always make sure I download the latest version before doing an upgrade. The latest version is 6.1.1-2. Your Wacom can seem fine but it causes other problems with other software. It might not be a bad idea to remove the tablet software (remove software is in the Applications folder) and reinstall, just in case.

Kevin

Sep 7, 2009 4:42 PM in response to Cindy

I'm with Cindy here... I upgraded, it failed miserably, so as quickly as possible I used Time machine to go back to 10.5.8 and I'll wait for 10.6.1 and the upgrades on CS4, MS Office etc. before trying again. My computer works just fine and I'm not wasting time trying to fix things, I'll leave that to people who think they have the time when they really don't.

Sep 7, 2009 7:50 PM in response to sjam

Not sure why but I am now able to save without crashing in CS4. I worked all day today without a crash. However, I am always so afraid to go to save. I simply dont trust working in CS4 anymore.

I did remove CrashPlan(which i really didnt not think I had installed) and this fixed my issues with spotlight mds service and java eating my cpu. I also updated Growl to the latest version.

Other than that - i dont think i did anything else..

Sep 8, 2009 12:05 AM in response to elitep

I have downgraded to Leopard although it felt more like an upgrade after Snow Leopard! Not only did Firefox freeze continually, so did Photoshop CS4 and eventually the finder froze and I couldn't even force quit. I earn my living as an Illustrator using Photoshop, Illustator and Painter, I've always used macs and will continue to do so but I won't be so quick to upgrade the os in future.

Sep 8, 2009 8:01 AM in response to grayb

i'm downgrading too, i'll lose some time, but at least i won't lose my job for this! two more days with snow leopard and i suppose i can lose my job also!!!
and i'm sorry about this but *it was our fault to upgrade so soon*, for the tiger to leopard upgrade i waited almost a year, and i was right! it's 5 days i try to work with these and i got this score:
the work i normally do in one hour... was done in 4 hour.
*never never never trust software house!*

Sep 9, 2009 2:10 PM in response to sjam

I spent the whole holiday weekend troubleshooting this on my MBP. My big crasher was Dreamweaver CS4 but other apps crashed intermittently as well. Since I am a web developer, a working dreamweaver situation is imperative.

What didn't work:
1. Clean install of SL but when it finished I migrated my old user account minus apps.
2. Installed my usual apps and immediately had crashing at system dialogues with Dreamweaver and a few others.
3. Parallels also had some issue with setting not taking etc.
4. Then other apps started crashing too now and again... Pages, iTunes
5. Hit all troubleshooting blogs and forums including adobe and apple. Tried all the cache flushing, preferences rebuilding, plist deleting til the cows came home. Nothing was working.

Luckily I had carbon copy cloned my leopard install to a firewire 800 drive for a back up so I always had a way back but figured I would try it again.

So here's what did work for me:
1. Wiped my drive, installed SL, and upon completion I did NOT migrate ANY user settings from other computers or previous systems.
2. Installed CS4 first thing and tested. It worked straight away so I did a time machine backup and started adding other apps and bringing folders over by hand all while doing intermittent testing and time machine backups in case I hit some snag that started things crashing again.
3. I had iSynced my mail, address, calendar, bookmarks etc so that helped ease the pain of not migrating somewhat.... so I resynced everything back as a last step.
4. And Voila. Been enjoying rock solid performance ever since.

A little manual? Yes. Should it have been unnecessary to go to this length? Probably.

But I will say my MBP is snappier than ever and everything is running tip top. So if you have the time, I still recommend doing it. Plus doing it a little manually helped cull my drive of a lot of crap I don't use or need anymore.

If you want pure automation and no maintenance maybe wait for an update.

Sep 10, 2009 8:05 PM in response to sjam

Since Snow Leopard I could never "save" or "save as" in Photoshop without it crashing and sometimes it crashed as soon as I opened a file. I finally fixed it by opening font book then selecting all the fonts and under "File" selected "Validate Font" it quickly scanned my fonts found many yellow, minor problem fonts (mostly duplicates) and several red (I think it said) major problem fonts. I checked all the yellow and red ones and clicked "Remove Checked" ... hoping for the best but not expecting much I restarted Photoshop and it worked like a charm! I can open, edit and save in Photoshop without a problem!

Hope it helps!

Message was edited by: Mary Glynn

Message was edited by: Mary Glynn

Sep 11, 2009 3:17 AM in response to sjam

Got the same problem with a recent MacPro and CS4. No crash, just a mesage telling me whatever I tried to do couldn't be done because of an program error. The message keeps showing up right away.
What I tried : I created a new use and switched to it. No more problems. I tend to think this issue is font related. In the new user, no fonts were known by FontBook except for the system fonts.
Appart from that, maybe it's driver related? Wacom tablet? Sneak Peek Pro? these are the only items I have as extras in the system prefs...

Sep 12, 2009 6:03 PM in response to sjam

I made a new login account, logged out of my main name and logged into the new account and tried everything to crash photoshop and *I couldn't*. I went back and forth in accounts duplicating steps and it only crashes in my main account and not the new one. So how can I make my main account work like the new one, surely there is a way?

Sep 12, 2009 7:41 PM in response to sjam

I think I fixed it. I downloaded CleanApp and went thru my entire applications folder via the cleanapp program and deleted previous versions of adobe photoshop, illustrator etc. anytthing that said cs2 or cs3 I deleted. I trashed any folders left behind on both cs2 and cs3, emptied the trash, did a repair permissions and restarted.....NO crashes in photoshop and I tested using a 500mb file. I hope this helps everyone out!

Sep 14, 2009 11:06 PM in response to Mary Glynn

I've been dealing with this problem since August 28th. I can finally say that I have completely given up. I'll be throwing in the towel tonight and re-installing Leopard.

I currently have OS 10.6.1 installed, and PS CS4 v. 11.0.1

I originally upgraded to Snow Leopard from Leopard. Noticed all the crashing. Then I did a clean install of Snow Leopard. Still had crashing. I tried deleting Photoshop prefs, still had crashing. I tried deleting invalid fonts, still had crashing. Then I deleted all fonts under user name > fonts... still had crashing.

This problem is not isolated to Photoshop. Just about all the software on my computer crashes even after a clean Snow Leopard install. My Mac Pro is only a month old, and it is more sick and less productive than my 11 year old PC running Windows 98.

No wonder Snow Leopard is only 29$ dollars. Looks like the old saying is true... "You get what you pay for".

29 bucks... what a deal... sadly, I've lost 2 weeks of my time, and 2 weeks of pay.

I'm very disappointed Apple.

Photoshop CS4 crashes after Snow Leopard Upgrade

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