HP Officejet Pro 8500 Wireless Won't Scan Under Snow Leopard

After installing Snow Leopard, my new HP Officejet Pro Wireless 8500 all-in-one printer won't scan. It delivers the following error message: "No Scan Options - refer to device documentation".

Also, when I attempted to check and adjust scan settings using HP's Scan Destinations program, that program hangs and cannot save any setting changes. Then I have to use "Force Quit" to stop the program from hanging up while saving.

HP's software update reports the printer software is up to date.

It appears there are a ton of printer problems appearing for people after installing Snow Leopard, but I sure would appreciate any help on solutions if someone also has this problem.

Thanks much.

iMac, Mac OS X (10.6), Officejet Pro 8500 Wireless all in one

Posted on Sep 5, 2009 11:59 AM

18 replies

Nov 2, 2009 11:50 PM in response to Alvaro Brenna Baretic

So if you have a Fax queue setup (which is different then a print queue) the recipients should show up under the Fax Recipients popup. And the Leopard drivers will not work (or at least not properly). It sounds like you have the Leopard solution (the one that came on the CD with your device) installed.

The In-OS drivers or Snow Leopard solution (linked to earlier in this thread) should work just fine.

Just trying to help.

Andrew

loniux

Level 1

0 points

Jan 13, 2010 1:45 AM in response to sayler

Hi,

Just wanted to know if anybody managed anyhow to perform duplex scanning (two face) with the 8500 connected via USB (using Image Capture or another means) in 10.6.2 .

Many thanks!

Mar 4, 2010 2:28 AM in response to sayler

I just wanted to check. Does the new Snow Leopard driver software for the OfficeJet Pro 8500 make the scan buttons on the front of the device work? I am thinking of buying this device, but want to make sure it fully works first.

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HP Officejet Pro 8500 Wireless Won't Scan Under Snow Leopard