Apogee Duet & Snow Leopard

Question

Level 1

8 points

Apogee Duet & Snow Leopard

Problem: Mac Pro OSX-Snow Leopard it doesn't recognize duet, i'm using sonnet fireware adaptor (400 to 800), my apogee maestro software is up to date 1.9.14-Snow Leopard compatible.

I don't know what's wrong maybe is the Apogee Maestro New Driver, because when i go to the system profiler it shows Duet is connected, but it doesn't appear on the audio preferences panel...the green led on Duet keep blinking, never go green solid and when i go to the PREFERENCES on APOGEE MAESTRO i can't check the "launch maestro automatically when connecting a device" box...before was working perfect with my laptop (Macbook pro, fireware 800, Mac OSX 10.4.11).

I've trying to register my product on apogee website to get support, but is not working ok, i can't create an account, something is wrong with the site...so please if anyone can help me with this issue i'll really appreciate that...is urgent!!!

Thanks

Mac Pro 8-core, logic 8, Snow Leopard, duet

Mac Pro 8-Core, Mac OS X (10.6), Apogee Maestro 1.9.14 (sept 2009)

Posted on Sep 8, 2009 8:10 AM

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Answer 1

memetoto

Level 1

8 points

Nov 30, 2009 10:44 PM in response to cesarc

I GOT THE FIX SNOW LEOPARD NOT RECOGNIZING APOGEE DUET!!!

1. rosetta, you need it.

if yo are like me, i will go into options and deselect print drivers, fonts, language, etc.
there is a box to select rosetta, this will enable your duett to work, my issue was when i bought my macpro, apple must not have installed it.

this should work for you

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Answer 2

Sep 8, 2009 8:32 AM in response to cesarc

Uninstall then reinstall duet. Try another port.

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Answer 3

Sep 8, 2009 9:52 AM in response to cesarc

Can I suggest you do a PRAM reset. Also repair permissions and maybe try firewire 400 cable into mac.

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Answer 4

Sep 8, 2009 10:54 AM in response to cesarc

Reset Duet by holding down button for 5 seconds.

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Answer 5

Sep 21, 2009 1:43 PM in response to cesarc

The Apogee needs to be updated to be compatible with Snow Leopard

Update is here:

http://support.apogeedigital.com/index.php/duet/downloads/169-duet-software-inst aller

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Answer 6

Sep 23, 2009 2:46 AM in response to Michael_McDonald

I tried uninstalling and installing again and it seems to work now. I can start Apogee Maestro. Yay! I haven't tested everything yet.

Thanks
Jesper

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Answer 7

Sep 23, 2009 1:39 AM in response to jesper ordrup

Got a reply from Apogee this morning:

Perform a un- and reinstall of the software update.

http://support.apogeedigital.com/index.php/duet/downloads/167-duet-uninstaller
http://support.apogeedigital.com/index.php/duet/downloads/169-duet-software-inst aller

Don't understand why they can't paste that somewhere in their FAQ's or right with the update or something. Haven't been able to try this yet so can't confirm if it works.

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Answer 8

Sep 8, 2009 10:41 AM in response to cesarc

Blinking green light? That means it's in mute - so no sound. Have you checked the mute settings in the Maestro control panel? You can turn off mute by pressing and holding the dial or in the Maestro program, or just your computer's own mute button.

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Answer 9

Sep 8, 2009 8:52 AM in response to cesarc

Cesar, does the Duet work in Logic but not in other Mac apps, eg iTunes?

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Answer 10

Nov 8, 2009 9:00 PM in response to memetoto

There are no issues at all with my Apogee Duet and 10.6.1.
I plug it into a FW400 port, no FW400 to FW800 adaptors.

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Answer 11

cesarc Author

Level 1

8 points

Sep 8, 2009 9:09 AM in response to James Holloway

No, nothing is working with the duet...just keep blinking, never go green solid...is not in the AUDIO SYSTEM PREFERENCES, but is in the system profiler, i don't know if is snow leopard, or apogee maestro software or maybe the 400/800 adapter i'm using it...but the adapter works OK with the laptop, so i think is software..

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Answer 12

cesarc Author

Level 1

8 points

Sep 8, 2009 3:20 PM in response to Ruis MacDoo

Still not working, is not muted. Apogee maestro can't identify the unit...You can see is conected to the Mac Pro from the apple menu/System Profile...but is not in the audio window on system preferences...the unit keep blinking but never goes on, Now i think the problem is the cable and the adapter 400/800, maybe i just need the apogee 400/800 cable, that's the only thing i haven't tried yet...

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Answer 13

Sep 21, 2009 9:09 PM in response to Michael_McDonald

More specifically, Console reports this:

Sep 22 07:06:22 MacBook-Pro DuetPopUp[121]: PopUp: ERROR: Could not remove prop.listener for kAudioDevicePropertyMute
Sep 22 07:06:22 MacBook-Pro DuetPopUp[121]: PopUp: ERROR: Could not remove prop.listener for kmAEstroPrivateProperty_EnablePopUp
Sep 22 07:06:22 MacBook-Pro com.apple.audio.coreaudiod[89]: daemonCommunication::closeForDevice(284)
Sep 22 07:06:22 MacBook-Pro com.apple.SystemUIServer.agent[97]: daemonCommunication::closeForDevice(271)
Sep 22 07:06:23 MacBook-Pro com.apple.launchd.peruser.501[92] ([0x0-0x36036].com.apogee.mAEstro[259]): posix_spawn("/Applications/Apogee Maestro.app/Contents/MacOS/Maestro", ...): No such file or directory
Sep 22 07:06:23 MacBook-Pro com.apple.launchd.peruser.501[92] ([0x0-0x36036].com.apogee.mAEstro[259]): Exited with exit code: 1
Sep 22 07:06:35 MacBook-Pro com.apple.launchd.peruser.501[92] ([0x0-0x37037].com.apogee.mAEstro[261]): posix_spawn("/Applications/Apogee Maestro.app/Contents/MacOS/Maestro", ...): No such file or directory
Sep 22 07:06:35 MacBook-Pro com.apple.launchd.peruser.501[92] ([0x0-0x37037].com.apogee.mAEstro[261]): Exited with exit code: 1
Sep 22 07:06:40 MacBook-Pro com.apple.launchd.peruser.501[92] ([0x0-0x38038].com.apogee.mAEstro[265]): posix_spawn("/Applications/Apogee Maestro.app/Contents/MacOS/Maestro", ...): No such file or directory
Sep 22 07:06:40 MacBook-Pro com.apple.launchd.peruser.501[92] ([0x0-0x38038].com.apogee.mAEstro[265]): Exited with exit code: 1

...if anyone speaks Console.

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Answer 14

Sep 23, 2009 1:31 AM in response to Michael_McDonald

Same here .. any solution for this?

9/23/09 10:28:35 AM com.apple.launchd.peruser.501[185] ([0x0-0x4a04a].com.apogee.mAEstro[604]) posix_spawn("/Applications/Apogee Maestro.app/Contents/MacOS/Maestro", ...): No such file or directory
9/23/09 10:28:35 AM com.apple.launchd.peruser.501[185] ([0x0-0x4a04a].com.apogee.mAEstro[604]) Exited with exit code: 1

/Jesper

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Answer 15

cesarc Author

Level 1

8 points

Oct 1, 2009 4:51 PM in response to cesarc

I think the problem is with the Mac Pro...i tested the same unit on a Macbook with OS 10.6.1 and was working without any problem..so i think something is wrong between the unit and the Mac Pro...maybe is the power or is the 400 to 800 conversion...Ports on the Mac Pro are Ok...because i tested with different devices....very weird situation...and waiting for new apogee answers...

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