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Apple Application Support is required to run iTunes.

On first execution after a clean install of iTunes 9, this error message:

*Apple Application Support was not found.*

*Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again.*

*Error 2*

Can't run iTunes. Already reboot, reinstall, blah blah blah. Windows Vista 32.

Recommendations?

Windows Vista

Posted on Sep 9, 2009 7:40 PM

Reply
154 replies

Nov 14, 2012 5:22 PM in response to r0tt3n4pp13

iTunes "Apple Application Support is required... Error 2" and possible fix.


I know this is a bit late but I came accross this thread trying to resolve this same problem and came up with a solution that worked for me, so thought I would share it here too. I hope it helps someone else.


I just resolved this on Win Vista (should apply equally for Win7 too). Please uninstall iTunes before proceeding though. I'll walk you through the process I followed, if you like you can jump straight to the Solution section.



Problems:

The initial error during the installation of iTunes was:

An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.4053",type="win32",publicKeyToken='1fc8b 3b9a1e18e3b",processorarchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x8007054F


The error (after installing iTunes) when trying to run iTunes was:

Apple Application Support is required to run iTunes. Please uninstall iTunes, then install iTunes again. Error 2 (Windows error 2).


After trying various fixes around the forums I came across this MSKB article, which relates to the first installation error:

http://support.microsoft.com/kb/2688946


This lead me to trying to install MS Visual C++ but I received the following error trying to install that:

Error 1935.An error occurred during the installation of assembly ‘Microsoft.VC80.ATL,type=”win32”,version=”8.0.50727.762”,publicKeyToken=”1fc8b3 b9a1e18e3b”,processorArchitecture=”amd64”’. Please refer to Help and Support for more information. HRESULT: 0x80070BC9. Assembly interface: IassemblyCacheItem, function: Commit, component: {837BF1EB-D770-94EB-A01F-C8B3B9A1E18E}


Note: The installation of VC++ rolls back when it fails.



Solution:

Through this error I found this MSKB article:

http://support.microsoft.com/kb/946414


The Automated MS "Fix It" msi package didn’t work.


Note: Please backup your registry first (see the above MSKB article for instructions).


I opened the registry and (as instructed in the MSKB article) deleted the following keys:

HKEY_LOCAL_MACHINE\COMPONENTS\

  • PendingXmlIdentifier
  • NextQueueEntryIndex
  • AdvancedInstallersNeedResolving


Reboot and reinstall iTunes.


If it helps you please like this so others can find it.

Jan 24, 2014 5:34 PM in response to Seiryux02

I have three different extractors - iobit, 7-zip and winRAR. Extract doesn't even show up in the options menu. Trying to manually extract it doesn't work - I have a brand 'new' laptop at factory setttings, installed all three - same result. It's not typical. I've seen many people complain of the same problem. There are different versions of windows and all of them have differing little bugs in each one.

Jan 31, 2014 12:50 PM in response to r0tt3n4pp13

I have figured out a much easier way to fix this problem using WinRAR...

Just in case anyone found it difficult to do it the other way


Step 1: Download and install WinRAR if you haven't already.


Step 2: Right-click on the iTunes set up file iTunes64setup.exe.


Step 3: Click on " Open in WinRAR"


Step 4: Right-click on the file AppleApplicationSupport.msi


Step 5: Select "Extract to the specified folder"


Step 6: Select Desktop at the top of the list to the right and click ok.


Step 7: Simply double-click the new install file that was added to the Desktop


Step 8: Follow the prompts and click finish and YOU'RE DONE! Your welcome


This can also be used for installing Bonjour in case you get that error when iTunes opens..

Feb 2, 2014 1:03 PM in response to iteese

Thanks for the guidance. I am not a vista using Windows XP. I have uninstalled, attempted reintall, changed my itunes library name, tried to upload the version 9 with no success. I keep getting the Application Support was not found error.


I would be most grateful of any additional ideas anyone has.

Thank you.

Apple Application Support is required to run iTunes.

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