Previous 1 2 3 Next 119 Replies Latest reply: Oct 10, 2010 4:32 PM by GoPSU2
Ryan Brucks Level 1 (0 points)
I unfortunately do not recall the last version of itunes I had.... it wasn't very old though.

The only reason I updated to 9 last night was the itunes store forced me to in order to get a new episode. Anyways...

after the update, upon starting iTunes, i get this dialogue:

"The software required for communication with this ipod is not installed correctly...."

Then it asks me if I want it to repair. I say yes and it supposedly repairs it. If I restart itunes, it will say this error every single time.

I also cannot connect to my Airpor Express as a speaker output. it is listed, and when I select it, it brings up the 'connecting' dialogue which goes on FOREVER until I cancel it. ***?!?

I've uninstalled itunes, apple application support AND apple mobile device support and reinstalled itunes. I've unplugged the airport express; re-configured it using the Airport utility, updated the firmware and still I have both of these problems after all this.

WHY OH WHY did itunes make my update to download new store episodes...

Can anybody help me diagnose this?


Message was edited by: Ryan Brucks

Dell T7400, Windows Vista
  • nom_de_plume Level 1 (0 points)
    This issue has arisen before when iTunes 8.0 was released. I believe in that case Apple had a patch for Airtunes within a few days. I suggest you download the latest Airport Express/Airtunes install from Apple (rather than from the cd supplied) as this will at least be more up-to-date.

    Aside from that, maybe just hold up until Apple get an update out for Airtunes to support iTunes 9.
  • Ryan Brucks Level 1 (0 points)
    Airtunes is something you install?? I don't recall ever installing anything to make my Airport Express work..... it just worked.

    I can't find anything for airtunes on apples website.

    I did find this

    Version 2.0..... is that the latest?
  • Ryan Brucks Level 1 (0 points)
    Ok I've searched all over Apple's website... downloads and support downloads, and the closest thing to "airtunes" that I can find is:

    "AirPort Client Update for MacBook and MacBook Pro"

    You'd think they would make it easier to find this stuff. It's like they want it to be difficult.
  • Ryan Brucks Level 1 (0 points)
    Ok, you must be talking about this???

    "AirPort Utility 5.4.2 for Windows"

    If that is it.... then what is the "Airtunes 2.0" I linked above.... is that an obsolete old name or something else?
  • Ryan Brucks Level 1 (0 points)
    Well it turns out I had the latest airport software already, and my express is current also.

    As per a suggestion in another thread, I uninstalled itunes 9 64-bit and installed the 32-bit version.

    This fixed the "communication with ipods" warning on itunes startup, but I still cannot use my airport express as remote speakers. It just keeps on trying to connect.

    I also tried disabling Airtunes on the Express and re-enabling it, nogo.

    This is really baffling.... anybody else having this issue???
  • gurghi Level 1 (0 points)
    Yes. Since iTunes 9, airTunes won't connect. I reset my AE and everything.
  • Vengance Level 1 (0 points)
    I know it's not helpful, but I'm in the same boat. It's connected once or twice, randomly. Most of the time it says "An error occurred while connecting to the remote speaker "myairport'sname". An unkown error occurred (-15000)."
  • Ryan Brucks Level 1 (0 points)
    Actually it's quite helpful... the more people who confirm there is an issue the better... maybe apple will take it more seriously.

    I called apple support yesterday and they tried to pin the issue on anything/everything related to my setup, didn't even give consideration to the fact there might be an itunes 9 bug. To be fair they are probably just going through all the steps first....

    They suggested I disable the wireless on my Linksys WT45G since I'm only using it for wired connections, which I did to no avail. My setup goes ATT DSL modem > Linksys WT45G (PC wired to this) > Airport Extreme Base > Airport Express, only the Express is wireless (using the 3 ports on the extreme for other stuff).

    They asked me to try plugging the extreme and airport in a different room as if this is somehow wireless interference. Nevermind the fact I'm currently on my wife's laptop with 8.2.1 and I can connect to the Airport Express with absolutely no problem.

    Going to call them back and be adamant that this is in no way an issue with my setup, its an issue with itunes 9!

    Out of curiosity, is anybody having this issue connecting their Express with ethernet instead of wireless? That's about the only thing I haven't tried yet but will today... but like I said I'm already using all 3 wired ports on the extreme.
  • garajmahal Level 1 (0 points)
    i also upgraded to 9 yesterday (against my better judgement) and now my airtunes will connect but is very choppy. itunes is still "playing" the song but it doesn't all go to my speakers.

    i had a problem with itunes after the last update and my airtunes would work sometimes but not always. i figured they'd have it fixed in 9 but i guess not. it seems to me it isn't all that tough a thing to do, you know have things work when you release them. after all this isn't M$oft.

    let's get this thing fixed. i'm not going to jump thru a bunch of hoops like reinstalling my airport express & stuff like that. it didn't work last time and i doubt it will this time. i guess i'll just hook my computer straight to my receiver via the optical cable until the fix is in.
  • PinkyViko Level 1 (0 points)
    I'm having the same problem: installed iTunes 9 and now get the error message "An error occurred while connecting to the remote speaker 'AirportExpress'. The network connection failed."

    With iTunes 8, I'd get a firewall error message, but Airtunes still worked. Now, nothing. (My Airport Express is 802.11g, for what it's worth.)

    Obviously, Airtunes doesn't seem to be on Apple's radar anymore, which I can't figure; it's one of the best things about the Airport.
  • mpdajo Level 1 (30 points)
    Ryan, we are also having a similar issue. We have two airport extremes, one running N and one G (one is bridged). The 3 Airport Express units for music are G units. Macbook is G and Macbook Pro and 2 AppleTVs on N

    The AirTunes has been fairly intermittent since the iTunes 9 upgrade. We have no issue seeing all devices either in AirportUtility or in iTunes, however from my wife's Macbook ('g') has more issues in streaming music to the remote speakers.
    Originally it was an error when attempting to connect when selecting the speaker (with error code) now we can select a remote speaker except when we play a track the following error is raised
    "An error occurred in connecting to the remote speaker "Kitchen". The network connection failed.

    We had a similar issue when iTunes8 was first released and Apple released some updates. (cannot recall if it was iTunes or Airport related).

    Running Snow Leopard 10.6
  • mpdajo Level 1 (30 points)
    Just a note that the Macbook is able to stream to the AppleTV devices without an issue.
    Restarted all AirportExpress units and the Airport Extreme Base Stations and still get the following errors:
    An error occurred in connecting to the remote speaker "KidsRoom". The network connection failed.
    An error occurred in connecting to the remote speaker "Kitchen". The network connection failed.
    An error occurred in connecting to the remote speaker "Garage". The network connection failed.

    Message was edited by: mpdajo
  • philvarner Level 1 (0 points)
    iTunes displays my AirPort Express, but won't play to it. Even when it's selected, sound still plays through the built-in speakers. No intermediate router. Using Leopard on MBP 2.2.
  • stephbu Level 1 (0 points)
    I'm experiencing exactly the same issue. My environment is as follows

    - Windows Vista SP1, ITunes 9 (and also taken the Airport Utility update just incase) Hardwired to router.
    - Macbook Pro, Leopard, ITunes 8.2 over 802.11n
    - Macbook Pro, Snow Leopard, ITunes 9 over 802.11n

    Prior to installing version 9, ITunes 8.2 on Windows was working with Airport Express over WiFi (albeit with infrequent dropouts). Took the update to ITunes 9 on Windows - now refuses to show the playback device choices (Computer, AE, Multiple Speakers etc) despite checking/unchecking discover airtunes devices, restarting Windows, soft and hard resetting AE etc.

    Just to emphasis, the same AE works great against the Macbooks - before during and after all reconfiguration attempts

    Interestingly discovery doesn't seem to work in Airport Utility on Windows either - though I can open it directly just fine by IP address/Password in "Configure Other..."

    Evidence that its a ITunes/Windows bug seems pretty condemning to me
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