Of course Mapple says that we are the only people in the world experiencing this network issue.
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Of course Mapple says that we are the only people in the world experiencing this network issue.
That and apples silence on the issue, cost them replacing 2 perfect 2 month old phones with new ones. All because they left us with no options. That in my opinion sends a much larger message. When applecare has no choice but to replace your phone because even their genius can't fix it because.
Message was edited by: jeffla
Message was edited by: jeffla
They both said millions of iphone users are not having problems with 3.1, but many are so to be safe, just don't update.
so we are not going to.
He said NOT to update our 3.0.1 replacement phone to 3.1, not now at least. He said he personally would wait for the next firmware. He said, as for the replacement phone that came with 3.1 already installed, he said hopefully lucky #5 will work. I must get lucky sooner than later, as most people don't have this issue.
This rep also said, it could be tied to something in the baseband causing a hardware issue in the 1% of phones. He said it is definitely the 3.1 update that is causing the problems. They have 0 reports of anyone having this issue before the 3.1 update. He also said that turning off auto lock is a possible work around. Uninstall not needed apps, turn off 3g, and do a restart as needed.
I'm just glad they are finally admitting there is an issue with 3.1. He said check itunes daily as there probably will be an update very soon.
If no change after that, try restoring your iPhone with iTunes from your iPhone's backup.
If no change, try restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup. (If there is a problem with your iPhone's backup, restoring from the backup will also restore the problem.)
This is not the first time I run into the problem and AT&T support is clues as usual.
I finally turned off "3G" in settings (reverts to "E" network), and now calls are working again. Apparently 3.1 "broke" 3G connection to ATT network.
Personally, I want a refund for my monthly service that includes 3G. We should all ask for refunds of our monthly service. Don't they even TEST this before the put the new code out there?
Since you think that Apple does no testing whatsoever, you won't be getting any refund for your monthly service from AT&T since AT&T has nothing to do with it and especially just for not having 3G network access. There are 3G and 3GS owners who don't live in an area where AT&T has 3G network access, and they survive as do many users who still use a first generation Phone which isn't a 3G phone. And you'll survive also until this gets resolved one way or another.
Copied from my previous post.
+Try an iPhone reset.+
+If no change after that, try restoring your iPhone with iTunes from your iPhone's backup.+
+If no change, try restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup. (If there is a problem with your iPhone's backup, restoring from the backup will also restore the problem.)+
If no change after these steps, call AppleCare at (800) 694-7466, or make an appointment at an Apple store if there is one nearby.
Turning it off and on doesn't even help anymore. Is there a way to go back to 3.0?
+Try an iPhone reset.+
+If no change after that, try restoring your iPhone with iTunes from your iPhone's backup.+
+If no change, try restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup. (If there is a problem with your iPhone's backup, restoring from the backup will also restore the problem.)+
A reset is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release - ignoring the slide to turn off prompt when doing so.
trouble making calls after 3.1 update