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trouble making calls after 3.1 update

43725 Views 210 Replies Latest reply: Mar 7, 2010 4:51 AM by RestlessFool RSS
  • Biggerbyte Level 1 Level 1 (30 points)
    Currently Being Moderated
    Sep 15, 2009 1:44 PM (in response to Allan Sampson)
    Allan Sampson,

    Why don't you go and "play" in the threads where everyone has the perfect phone, with the perfect company, and where everyone is perfect.

    The steps you are repeating are steps that are standard procedure. They are nothing new, and there is nothing magical about it. I guarantee these folks have contacted tech support and performed these steps long before finding this forum and asking for help. As a matter of fact, these steps get performed over an over again. I can tell you first hand that there is NO magic bullet for some of these issues, some of the time.

    Stop harassing folks that do have issues. I have no problem reporting your behavior to Apple.
    Dell XPS 420, Windows Vista
  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Sep 15, 2009 2:20 PM (in response to jdw2536)
    You've acknowledged that you haven't experienced the problem and been dismissive of anyone having the problem:


    Baloney.

    I love it when someone looking for help who doesn't volunteer their time to help anyone here critiques what is provided by someone who does.

    The additional posters in this thread I replied to did not include with their post that restoring their iPhone with iTunes from their iPhone's backup or as a new iPhone has not resolve it. NONE, and I don't read minds.

    There are standard troubleshooting steps to take in order, which is exactly what would be provided when calling AppleCare.

    The troubleshooting steps include powering the iPhone off and on (the "airplane mode trick" is while the iPhone is powered on, and powering the iPhone off and on accomplishes the same), an iPhone reset, restoring the iPhone with iTunes from the iPhone's backup, and restoring the iPhone with iTunes as a new iPhone or not from the iPhone's backup. There are no other steps to take with the exception of one - trying a new SIM card.

    If none of the above work, calling AppleCare at (800) 694-7466, or making an appointment at an Apple store is the next step, which will involve an exchange under warranty if the iPhone remains under warranty.

    If the problem lies with a phone and not with the carrier, the carrier will not reimburse you for services you have paid for but not received.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.1),  iPod w/Video 30GB,  iPhone 3G 16GB
  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Sep 15, 2009 2:36 PM (in response to Biggerbyte)
    Why don't you go and "play" in the threads where everyone has the perfect phone, with the perfect company, and where everyone is perfect.


    If this isn't harassment, I don't know what is.

    The steps you are repeating are steps that are standard procedure. They are nothing new, and there is nothing magical about it.


    No kidding - who said there is anything magical about it?

    I guarantee these folks have contacted tech support and performed these steps long before finding this forum and asking for help.


    You can guarantee nothing of the kind. If this is so, then the person posting basically "me to" only should include such important information with their post such as - I've already contacted AppleCare and restoring my iPhone with iTunes from my iPhone's backup and as a new iPhone has not resolved it.

    Stop harassing folks that do have issues. I have no problem reporting your behavior to Apple.


    I haven't harassed anyone, and you do that. <Teeth chattering>
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.1),  iPod w/Video 30GB,  iPhone 3G 16GB
  • Allan Sampson Level 10 Level 10 (122,160 points)
    Currently Being Moderated
    Sep 15, 2009 2:46 PM (in response to jdw2536)
    "No such problem here, and I haven't seen this reported here in any significant numbers - few and far between."

    And this was in response to this.

    Apparently 3.1 "broke" 3G connection to ATT network.


    If 3.1 "broke" 3G connection to AT&T's network, more than likely everyone or the overwhelming majority of those in a 3G network area with a 3G or 3GS would be experiencing the same, which is not the case.
     MacBook Pro 15" Intel Core 2 Duo/2.53GHz/4GB RAM/500GB HD, Mac OS X (10.6.1),  iPod w/Video 30GB,  iPhone 3G 16GB
  • corey208 Calculating status...
    Currently Being Moderated
    Sep 15, 2009 3:03 PM (in response to jddny)
    just got back from the apple store they had no idea what was wrong with it they told me to do the same things i have already done so now im on the phone with apple maybe then know more about this then the guy i talked to if i find out anything that helps ill post it
    MacBook Pro, Mac OS X (10.5.8)
  • punkitect Calculating status...
    Currently Being Moderated
    Sep 15, 2009 5:49 PM (in response to jddny)
    I am also having the same exact problem. I have tried restore from backup, and am currently restoring as new, but after reading this thread I am not hopeful. Tech support (611) says they have not heard of anyone having this problem. I can see that I am certainly not alone. Is there a way to report these errors to apple so that they can fix it and get us an update asap, I live 4 hours from a mac store and I am out of my hardware warranty. I have not harmed this phone, all I did was update it as was recommended per the manufacturer. This is entirely unacceptable
    17" Macbook Pro, Iphone 3G, Mac OS X (10.6.1)
  • Cinemagic Level 1 Level 1 (135 points)
    Currently Being Moderated
    Sep 15, 2009 6:15 PM (in response to jdw2536)
    Other than the standard answers, you're going to be out of luck. Restore is one option. Restore from recovery and/or restore from DFU mode. Restore from DFU is the most complete restore. If that doesn't do it for you, you're going to have to take the phone back to Apple and complain. If you stay legit, then Apple will no longer allow you to downgrade the software to a more stable version. At least with a 3GS. Apple now requires connection to Apple servers to "get approval" for the software being installed. Right now your choice is 3.1 or 3.1.
    MacBook Pro, Mac OS X (10.4.10)
  • Jonny Apple Seed Level 1 Level 1 (20 points)
    Currently Being Moderated
    Sep 16, 2009 2:12 AM (in response to Allan Sampson)
    Allan Sampson wrote:
    we have all tried it doesn't work


    "We" have all tried what?

    Is your name Kreskin? Can you read minds and bend spoons? If not, how on earth do you know if everyone who has posted in this thread has tried the troubleshooting steps I've provided with no change?

    No one in this thread has provided anything they have done except for powering their iPhone off and on with no change.

    And no one I have replied to in this thread has responded that restoring their iPhone with iTunes from their iPhone's backup or restoring their iPhone with iTunes as a new iPhone or not from their iPhone's backup has not resolved it.



    You're attitude really stinks buddy. You're condescending and confrontational with a lot of people. You need some forum time out time in the corner. Consider "volunteering" somewhere else.
    Mac Pro 2.8 8-Core, 4GB RAM, Nvidia 8800, 23" Cinema, MacBook Pro, iPhone, Mac OS X (10.6.1), - www.CMIWebStudio.com
  • Iphone Junky Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 16, 2009 7:45 AM (in response to jddny)
    Guy's.

    I had the same problem after the 3.1 upgrade. I did a hard reset (sleep/home
    button reset)

    all is fine now!!!

    Thanks
    3GS, iPhone OS 3.0.1
  • Bruin1979 Calculating status...
    Currently Being Moderated
    Sep 16, 2009 9:57 AM (in response to Iphone Junky)
    Hey,

    since 3.1 my phone was unusable. 3G connection was shown, but no calls, text data was going in or out. turned 3G off and now phone is working perfectly and has the best batterylife since I bought it over a year ago. but data connection is obviously slow, so would live to get this issue fixed.

    I also tried all the resets, restores etc. and problem still exists.

    BTW, I am not in the US but in Switzerland, so definitely not a carrier problem.
    MacBook Pro, Mac OS X (10.6.1)
  • James D.3 Calculating status...
    Currently Being Moderated
    Sep 16, 2009 1:25 PM (in response to jddny)
    Yes, same problem here, running iPhone 3G with OS 3.1. Resetting the iPhone did fix the problem, at least temporarily. I have had it happen three times that I know of, and each time the reset brought back the ability to make and receive calls. That's only a temporary fix, obviously, because it's happened multiple times.

    For the record, I never saw this problem with OS 3.0.
    MacBook Pro 13.3" (2.53GHz/4GB/250GB) // iMac 17" Core Duo (1.83GHz/2GB/250GB), Mac OS X (10.6.1), iPod Shuffle 1GB Silver, iPod 5G 60GB Black, iPhone 3G 16GB Black
  • anagaraj Calculating status...
    Currently Being Moderated
    Sep 16, 2009 2:17 PM (in response to James D.3)
    definitely having the same problem as well... what's odd to me is that it's happened nearly every day since updating to 3.1, at around the same time (5 pm). I usually realize what's going on when all my text messages fail to send. turning the phone on and off works, but it's a pain in the ***.

    Apple, time to crack the whips on the code monkeys!

    waiting for 3.1.1
  • punkitect Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 16, 2009 2:44 PM (in response to Cinemagic)
    Restore from new did not work either. Is it legit to restore in DFU mode or does this violate some use agreement or warranty? I'm definitely feeling less like an outlier now as more and more people are having this problem. Apple should really do the right thing and respond
    17" Macbook Pro, Iphone 3G, Mac OS X (10.6.1)
  • emjay1986 Calculating status...
    Currently Being Moderated
    Sep 16, 2009 2:58 PM (in response to jddny)
    I'm having the same issue. After updating to 3.1, I get only searching and No Service. It won't dial out and I'm sure no calls are coming in. I've restarted it and restored it. Same issue. Will turn 3G off to see if I at least get some service.
    MacBook Pro
  • We Todd Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 16, 2009 3:37 PM (in response to jddny)
    I am having similar issues as is my wife. I have restored my phone to back up. Restored as a new iPhone. I have reset the network settings on my phone. I have restored multiple times. I have still having severe signal problems since upgrading to 3.1.

    At first I had no signal strength at all and it read no service at upper left. I then restored to new and it worked fine. Then the phone just reset itself on it's own and then the phone was empty, no contacts, no setting, no signal, nothing. That was after a successful sync. Then I restored the phone to new and it seemed to work fine visually because I had full bars. Then when trying to send a text message it wouldn't work, then same with a phone call. Then I would receive about four text messages at the same time and be able to reply to one then it wouldn't work again. All calls go to voice mail.

    I am really starting to get ****** off and this has been happening for three days now since I updated. Anyone with advise or known help please let me know. Anyone that knows if apple and att know that this is a problem please let me know. Is it common or am I the only sad soul that has this problem?

    PS-I am located in the Chicago area so I should have no problem getting service.
    iMac
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