I am trying to play some Mp4 movies that I uploaded to my MobileMe gallery and I cannot play the same on my Mac. I get a question mark within the Q symbol. No movies on my MobileMe is playing after upgrading to 10.6. Any suggestions?
We have a little room outback that some of us go and discuss discussions from time to time, and this post was brought up. I had a look at your web gallery thinking it was the posters that brought the topic outback, I suggested a workaround and added it to what I thought was their gallery.
So apologies for sticking a file in your gallery without so much as an explanation.
All I did was re-encode the video. I noticed that your file was using an ACE profile @L4 at around 9 Mbps which would be quite excessive for general internet video. Although QTX can clearly play these files, It appears the QTX browser plug-in can't.
The file I added to your gallery was encoded using the simple L3 profile and as I hope you can see, it will play whereas the original won't.
Thank you so much for all the efforts. For now I will assume that this issue has got to do with Safari on Mac and as well may be my MP4 files.
I understand the encoding issue that you have brought up; however, the issue currently lies only with QT, SL and Safari. It works on all my friends PCs who just have QT7 on the Windows machines. I am narrowing down the issue towards Safari, QT7/X and SL. The encoding by the Sony camera is not getting interpreted well by Safari, QT and SL.
One last thing, after installing QT7 the videos play in Firefox on my Mac. Earlier it wasn't playing in it as well.
@Winston Churchill
Thanks for the effort in resolving this issue. As I have mentioned above, the issue only lies with Safari, SL and Mac. The files with @L4 profile encoding plays fine on Firefox on my Mac (after installing QT7). This points to a problem with Safari, SL and QTX to me. Thats my 2 cents from what I have seen from my end here.
As you said the workaround for me currently is to re-encode with L3 Profile and then play it in Safari or just play the current videos in Firefox or a PC.
One would like to think that this is something that is fixable, perhaps a short term solution is just to add something like "Users with Quicktime X, please download the file from the options at the top of this page" to the video description. It's not as though qtx won't play the movie.
You're welcome. I learned a bit myself along this rather tricky road. You managed to uncover a bug, let's hope Apple figures it out and issues a fix in an update, sooner rather than later. At least you now understand what is going on, and probably know more about the problem than the folks at Apple who were helping you on the phone. 😉
Francine
Thanks to you and everyone here who tried to resolve this issue. Guess have to live with this for now with the work arounds. I hope Apple comes up with an update to this probable bug.
If you are running 10.6.1 then there is a fix. Quit Safari & QuickTime and them navigate to the folder /YourHardDrive/Users/YourUserName/Library/Preferences/ and throw out the files:
and other quickTime Preferences files. Then restart Safari and see if that works. Also some users have reported that some older copies of the QuickTime plug-in Perian in Snow Leopard causes this particle error.
I'm having this same issue as well. From what I have read here and other sites it appears to be an issue with Safari and hopefully will be resolved soon!
I have exactly the same issue here with my site streaming QT files. No problems at all on 10.5.8 but as soon as I switched to 10.6.x, all the QT moves display the infamous white question mark when I try to play them in Safari. HOWEVER, they all play without a hiccup when using FF, Chromium, Chrome and Opera, indicating this is a subtle bug in the interaction between QT X, QT 7 and Safari. I have tried reinstalling OSX 10.6.2, etc., but the problem remains.
Hopefully 10.6.3 will fix this but it is ironic that Safari cannot play these files while the competing browsers can!
Lynda.com (a big QT streaming site) has an FAQ solution to this problem which involved setting Safari to run in 32-bit mode from the Get Info pane. It worked for me for smaller QT streams but not for streamed files bigger than 100 MB. The other proferred solution is to not use Safari but use FF instead! Come on Apple, this is embarrassing when your own browser has a bug preventing playback of QT—the format you invented—we need a fix now rather than wait until 10.6.3, which could be more than an month away.
