HP Scanjet 5590

I have a HP Scanjet 5590 that I've been using for years. I upgraded to Snow and now the computer says "Scanner not found" when I try to scan.

According to the HP website, if it was working before it will work after the Snow upgrade - well, it's not. They warned not to use the old driver install software if your installing for the first time, but to wait until their updated driver comes out late October.

Does anyone know how to get this up and running other than having to try to do a new install once their updated driver comes out?

iMac, Mac OS X (10.6.1)

Posted on Oct 22, 2009 7:58 AM

23 replies

dgallent

Level 1

0 points

Jan 3, 2010 9:54 AM in response to PSWatson

It is so very frustrating to have a company that has dominated the printer filed like HP sell usa scanner for the Mac and then not upgrade the drivers for the new operating system. On top of that, they promise to do so and post a schedule that they are now three months behind with no explanation.

Bought my last HP product......

Nov 1, 2009 10:26 PM in response to MBrunell

They are just working through a few issues and will be posting the updates as soon as they can.

Just trying to help.

Andrew

PSWatson Author

Level 1

8 points

Nov 9, 2009 11:15 AM in response to HP Mac Architect

Thank you Andrew.

I'll keep checking. The HP website says the updated driver will be available late October, but it's still not there.

Nov 21, 2009 9:04 AM in response to dgallent

I agree. HP: Either meet your deadlines or UPDATE your web site. It makes your company and employees look like idiots................

joleeco

Level 1

0 points

Dec 2, 2009 6:26 AM in response to HP Mac Architect

What is up with this? Has Apple put pressure on HP to finish this. This is quite a penalty for upgrading to Snow Leopard.

dgallent

Level 1

0 points

Dec 21, 2009 7:52 AM in response to Twellborn

Hey Andrew, I woul dhate to see you and all the crew at HP get switches for Christmas, so let us know when the drivers will be out....we need them!

PSWatson Author

Level 1

8 points

Jan 15, 2010 9:08 AM in response to PSWatson

Just checked the HP site again and THEY UPDATED THEIR TIME FOR RELEASE!!!

It's now showing Spring 2010. I hope it's not going to be like their last date for release which never happened.

PSWatson Author

Level 1

8 points

Feb 7, 2010 3:39 PM in response to PSWatson

IT'S HERE AND IT WORKS!!!

HALLELUJAH!!! Finally my scanner works again.

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HP Scanjet 5590