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Magic Mouse keeps disconnecting from bluetooth

My magic mouse (with all updates properly installed and with USB Overdrive properly uninstalled) has a problem connecting and disconnecting from the computer. When I use the mouse for a few minutes, it will all of a sudden be non-responsive, and within a couple of seconds the "Connection Lost" message appears on the screen. If I wait another minute, and click the mouse button a few times, the mouse will reconnect. This happens periodically as I am using the computer.

In the console logs, I get these messages:

10/31/09 6:06:20 PM kernel [0eb48f00][AppleMultitouchDevice::willTerminate] entered
10/31/09 6:06:20 PM kernel [0eb48f00][AppleMultitouchDevice::stop] entered
10/31/09 6:06:24 PM kernel [0ffa3600][BNBMouseDevice::init][30] init is complete
10/31/09 6:06:24 PM kernel [0ffa3600][BNBMouseDevice::handleStart][30] Done
10/31/09 6:06:24 PM kernel [08701100][AppleMultitouchHIDEventDriver::start] entered
10/31/09 6:06:24 PM kernel [09f11680][AppleMultitouchDevice::start] entered

The first message is when the mouse disconnects, and the rest are when it reconnects.

Does anyone have any suggestions?

Unibody MacBook Pro (CTO 2.8Ghz, 4GB RAM), Mac OS X (10.6.1)

Posted on Oct 31, 2009 3:14 PM

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Posted on Jan 3, 2017 5:07 AM

It really is worth fixing! Best mouse!


My magic mouse suffered from the batteries shifting downwards and not along the length:


When I lift the mouse and it hits the surface again. If your setup has multiple displays you do this a lot. And sometimes everyone reaches the end of the proverbial mousepad but needs to go... further.


THE FIX - I saw great suggestions of ~ 1 x 1" cardboard tile taped to the inside of the battery cover, i could only find a thin paper so I used a dime instead. Placed between the battery cover and the batteries It is slightly too thick but the problem disappeared instantly. I can mouse as athletically as I please now.


So I think it was not the length of my batteries but the diameter. And definitely not inerference or settings in OSX.


The issue definitely did vary between battery brands, but the big brands failed me sometimes too!


EDIT [[The reason it sometimes seems to re-connect on its own is probably the fact that people turn it upside down to check the green light or if there is debris on the lens, and they fall back ito place.]]

241 replies

Dec 8, 2010 3:53 AM in response to huddsandy

I dont know if anyone has noticed but AA batteries are not all the same. The original Energizer batteries are nearly 2mm longer than the Eveready's I was using when I started getting disconnects. I had 18% left on the original Energizer's and had brand new Eveready's so I changed. Since then I would disconnect on lifting the mouse, every time, even only slightly. I went to change back after a couple of days of frustration and noticed the difference in size immediately. With 17% not one single drop out with original batteries. Unbelievable, so no wonder why it was dropping out, they were just too short.

Apr 3, 2011 11:30 PM in response to platinum3

I have figured this one at, at least for most people. It is absolutely the kind of battery you are using. There is something to the fact that some batteries are fatter/bigger than others. I was using one type of rechargeable and I switched to another. The problem is now solved. The bigger battery must not come disconnected if you pick up the mouse.

Before, if I barely picked the mouse up it would disconnect. Now, with the bigger battery, even a dramatic pick up or turnover does not cause the mouse to disconnect. Hope that helps everybody. Best of luck!!

Message was edited by: Jeffrey Nelson

Apr 25, 2011 3:18 PM in response to Dana Spiegel

I experienced a similar problem with my magic mouse. It would intermittently disconnect and reconnect to my computer. I did some Googling and three possibilities floated to the top of the list:


  1. A software switch set to disconnect the mouse with jarring or lifting, activated via the surface tracking mechanism.
  2. Interference from other wireless devices disrupting the bluetooth connection.
  3. A loss of power due to the batteries losing contact inside the mouse whenever there was a jarring movement.


I couldn't find any software updates that would fix the issues. Only a lot of speculation and name calling going on, but no real evidence it was a software related issue.


I did some reading on the radio frequencies and devices that can interfere with bluetooth connectivity. It's technical but this didn't appear to be the issue either.


So, I simply shook the mouse around a little and noticed the batteries made a little clicking sound, indicating they were floating just slightly inside the mouse's battery compartment. Turns out this slight movement afforded the batteries to lose connection with the metal contacts inside the mouse when it was jarred. This, my friends, is why the Magic mouse disconnects and reconnects. :-)


The fix was to cut out a think piece of paper and insert it between the thin aluminum bottom plate and the batteries. This holds the batteries firmly in place, preventing them from moving about and randomly disconnecting. (See attached image)


Blessings,

Heath Gerlock


User uploaded file

Jul 1, 2011 5:12 AM in response to Dana Spiegel

Has anyone considered the actual design of the battery compartment of the magic mouse? Both spring prongs are on the bottom of the mouse when held upright, so when tapped the weight of the batteries will push the prongs down creating a temporary loss of power. I don't consider this an issue as the mouse is less likely to be used in a vertical position in the real world unless you are trying to scrape it across your screen.


I did have the same problems mentioned above however, and I found that some batteries disconnected while others didn't. Price didn't matter as the Ikea ones worked great, except they ran flat faster than the ultimate super dooper energiser lithium ones. What I found was that some had numbers printed on the negative terminal in ink. Once I sanded it off the problem was solved for me. I think that the mouse's connection pins for the negative termials (springy ones) look too good to be functional compared to the traditional spring ones you find everywhere else. The flat suface is not ver forgiving and the tension is too weak to keep the batteries in place when "shaking" the mouse.


The paper wedge simply holds the batteries in place so it doesn't rely on the strength of the springs. I am surprised Apple haven't figured that one out and keeps sending replacement mice to people.

Jul 26, 2011 11:17 PM in response to Dana Spiegel

Great thread. The jarring lightly on the mouse's "tail" reliably and repeatedly forced a temporary disconnect for me, too, which the mouse would sometimes recover from but sometimes drop out permanently.


My solution is to wrap each battery in a length of sticking tape. Works a treat. No more rattling battery, no more tap to disconnect. Now it's perfect!


It may be worth sticking some gaffer tape into the base of the battery well for a more permanent solution.

Magic Mouse keeps disconnecting from bluetooth

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