Yellow tinge from bottom to top of the screen, 27" iMac

My 27" is showing a yellow tinge when viewing on the bottom of the screen compared to the top?
This makes color corrections on my photos impossible. Anyone else has this problem? You can easily
see it on white or grey background (even in finder windows)

iMac 27" 3.06 GHz Intel Core 2 Duo, Mac OS X (10.6.1)

Posted on Nov 1, 2009 2:29 AM

Reply
2,429 replies

Mar 16, 2010 2:52 PM in response to You2Mac

I have had a very difficult time receiving a screen that has not had yellow tinge.

My 2010 i7 iMac purchase/replacement History.

#1 2/19 Ordered my new iMac. Yellow Screen. Returned
#2 3/1 Replacement Received. Yellow screen and hardware failure (Airport Card) returned.
#3 3/9 Replacement Received. Yellow screen and another hardware failure (Airport Card) returned.
#4 3/15 Replacement Received. Yellow screen.

A) Apple refuses to replace.
B) Offers visit to store for Genius Evaluation and possible screen replacement.
C) Offers refund with 6-8 week wait for check.

I have been relatively quiet and supportive to Apple's Yellow screen issue. Apple Support, has been fabulous, sympathetic and helpful and even with today's disappointing no solution option.

I find it very unlikely that the Yellow Screen has been fixed. Tier 2 customer service spoke with tech supervisor just ONE hour ago (1700 EST) who, according to her, told her that I would not be satisfied with the screens, as there is expected color variation that is not considered a defect and thus would not be replaced.

So, Steve, if your out there, shoot me an email and tell me why do I have to accept a yellow screen if the issue has been fixed?
And, even if I needed a break from the frustration and wanted to wait for the 1st revision, why would it take 6-8 weeks for me to receive a refund after I fill out forms from "legal"?

Will I go around dissing Apple, no.
Am I disappointed at the options? Yes.
All I want is a screen that does not look like it has had ginger-ale sprayed on it and dried.

Mar 16, 2010 3:18 PM in response to bigmachead

bigmachead wrote:
Does the withe balance of digital camera effect the test **?"


The white balance of the camera applies to the whole image and not only to specific areas.
(Same holds for display color balancing with ColorSync Utility)
Hence it shouldn't affect the test whose purpose is to show that the same color is not displayed uniformly in different areas of the screen.

For a moment, forget your camera and look at your screen during the grey bar test: do you see upper and lower bars of the same identical shade of grey?

a) Yes
Excellent! The yellow was produced by the camera and your screen is perfect.
You're a lucky guy ( very lucky!)

b) No
In this case, the camera reported correctly what your very eyes were seeing.
(within the limits of fidelity imposed by the whole lens-sensor-imaging software system, of course)

But in the end, what's important is if your eyes see the yellow, and if this yellow disturbs your normal use of your iMac _in real situations_ and not when staring at grey bars!
(We didn't buy our iMacs to look at grey bars and incessantly post messages on Apple Discussion Threads, did we?)

Taking pictures and posting them is just a way to share information with other people, but a camera is not a measuring instrument.

To objectively measure the (in)fidelity of your display, you need a colorimeter (that someone on this thread already used) that will give you a measure of how between different parts of the screen render the same color.

Mar 16, 2010 6:07 PM in response to christianrp

I received a week 51 (2009) and just received a week 09 (2010) replacement which took two months to arrive. Both have yellow discolouration problems, although the newer one has a better display.

Just by placing the Mail window at the top of the screen, and iCal at the bottom the colour difference of their 'pure white' backgrounds is ridiculous and distracting. It's also just as visible with any two folder windows. Don't need no grey bars test 🙂

With LCD technology today it is reasonable to expect uniform colour across the display within the threshold of human sight. I have used hundreds of LCDs over the years and never encountered this problem. Their previous gen iMac didn't have this issue so it's ridiculous that we are supposed to accept a more advanced product that's significantly worse!

So the choice is simple, return the iMac. If Apple can't meet a basic expectation for the primary interface for their computer then they can provide a refund. I saved 3 years to buy this, I can wait another one until their supplier provides a proper display.

As a switcher from PCs this has been disappointing experience to say the least.

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Yellow tinge from bottom to top of the screen, 27" iMac

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