pug1334 wrote:
Howard, my week #12 replacement arrived with a crushed box as can be seen a page or two back.
Yes I saw that. I wouldn't have accepted that either. Regarding the screens, it's a trade off. Some screens, IMO, are definitely not usable. Screens like mine and others I've seen posted are "usable" but not desirable. In other words, they don't keep one from actually being able to do work.
Even though I'm a photographer, I can work around my screen defects for the time being. I need to use my computer and I've lost countless hours already dealing with this issue via following the forums, having repairs done, swapping computers, transferring files, etc. So I've decided to work with what I've got for now.
But Apple clearly (and finally) acknowledges that there is a screen issue. They have been accommodating to people as reported on this forum, although only to a certain extent. At a certain point they have refused to provide any more replacements even though people's screen problems continue.
This says to me that the problem is not currently under control. I think they are struggling with LG to get consistent quality and they will have this problem to contend with in spades when they release their stand-alone 27" monitors this summer.
I'm hoping by then they will have the problem sorted and and at that point I will request another screen replacement.
As I mentioned earlier, many of us have other monitors from Apple that do not have these problems. My 20" ACD was excellent (until my cat chewed through the cable. You can't just replace the cable with this monitor--the whole thing needs to go into the shop).
So the trade off is "what can you live with to get work done until you have confidence this problem can be properly repaired?"
I understand the sentiments of people on this forum who don't want to keep their bad screens and "reward" Apple for bad products. At the same time, this computer is excellent in all other ways and is a work-horse. Since I don't have another decent alternative, I'm keeping mine but will follow the strategy I outlined above.