"Headsets are not supported on your Bluetooth hardware."

Alexander, thanks. I would never have thought of that. It works! Couple of things. I downloaded the Firmware Updater yesterday but when you go to install that via utilities it just goes round in a loop. I downloaded it fresh with the internet connection open and then installed via utilities and it worked fine - under three minutes. The Bluetooth setup assistant took a couple of goes to discover the headset but now its hunky dory. Thanks again.

Which 7 steps are you talking about? Is this with your internal BT

Further down the page - message #9.1.
I would add one thing to my thankyou to Alexander Traud. When you download the Bluetooth Firmware Updater download it into the Applications/Utilities folder - not to the desktop and keep the internet connection open. Then when you go to install it seems to take other stuff from the server.

I installed the BluetoothFWUpdate1.2.dmg and now I have NO bluetooth at all. Oh no! My computer says Bluetooth: Not Available, even though I have built-in bluetooth. What should I do?

I killed bluetooth by installing the bluetoothfirmwareupdater12 update, but after shutting down, taking the battery out and starting I have bluetooth! Great!

I still can't get bluetooth to work with headsets under 10.4.2, but I can under 10.3.9. I have a one year old PowerBook running 10.4.2. Should I be able to use bluetooth headsets or do they just not work?

I have tried to run the 1.2 firmware update about 10 times , including many restarts and even tried booting off another HD running Mac OS X 10.3.9. I click on update, it says it's looking for a device to update then says it's preparing to update, then goes through the same cycle a few times, then takes me back to the Quit or Update options again. If I quit it says the firmware hasn't been updated. I then lose bluetooth support and need to take the battery out and put it back to get bluetooth working. I really need to get this update to work. Any help would be appreciated. 🙂

Hi Alexander...after exhausting adventures between Apple, local Apple store and D-link, yours is the most relevant info yet.

Almost there, I think, except I'm being asked for a passkey, as if it thinks it's a phone.

Headset is a Motorola HS850.

Thanx,
Alan

All devices require a passkey including your Motorola HS850.

Typically, it is in the manual. Four zeros or 1234 are common for headsets.

- Brian

I had a tough time too with my 19inche g4 portable. The updater just seemed to loop endlessly and do nothing. At what worked might have been the sequence: turn off bluetooth, run the updater which will ask you to turn bluetooth on, turn on bluetooth and then run the updater. Worked well. I then was able to pair my HP Belkin headset.

Just bought a USB adapter [Manufacturer: Silicon Wave Firmware Version: 2.0 (2.1879)] that supports a Sony HBH-300 headset perfectly on Windoze... but get the "Headsets are not supported" on Mac OS X [10.4.2]!

not good Apple!

I have been through the entire range of exercises suggested for one who is trying to connect a bluetooth headset via the dlink adapter through OS 10.4 so that it appears as a selectable device in the sound preferences. Here is what worked for me for a Plantronics 2500 headset:
1. To get pairing accomplished, make sure that the dlink firmware updater 1.2 is downloaded and APPLIED to the dlink.
2. To get the headset to appear in the sound preferences, make sure that only ONE user account is using the headset. Why I don't know.

I have the 2500 headset working fairly well on a G4/OS 10.4 with one user. When I tried to bring up the same hardware (dlink with updater 1.2 and Plantronics 2500) on a G5/10.4, I made the mistake of trying to do it with 2 user accounts. No go. I have still not been able to back out to one user, which presumably will work.

In an attempt to short cut all the experimentation and searching of the forum archives, I called the Apple help line. First, I got a very nice from (probably) Bangalore who did not really know anything about bluetooth and who got me to a 'product specialist' in (presumably) Cupertino. Cupertino said first 'Headset? What's a headset?' Cupertino then said that they did not support any bluetooth devices other than mouse and keyboard. 'Call Plantronics, they said.' I protested that it had nothing to do with Plantronics but rather with OS 10.4, but met the stonewall of the company line. We parted mutually suspicious of each other.

As a result of this exchange, I had reinforced my idea that Apple really would like bluetooth to go away and have everybody use Airport. Bluetooth is something Apple was forced to accept, dragged in kicking and screaming.

JRRudert

I've run into the pretty much the same problem. (I don't need to take out the battery to make Bluetooth appear again-- a simple restart did the trick.) The Bluetooth Setup Assistant claims:

"Failed to setup the headset. Headsets are not supported on your Bluetooth hardware."

The firmware update for built-in Bluetooth doesn't work... And everything else seems to be up to date.

My only guess is that Apple included different Bluetooth adapters in different machines. When I look at System Profiler, my adapter is made by Cambridge Silicon Radio, not D-Link. Also, I've seen posts from people with the same adapter and a newer version of firmware: mine reports "1.526 (1.526)" and I've seen another report "1.586 (1.586)".

Since it appears that Apple only officially supports computers with D-Link adapters (since there is no firmware update for other types), I'm left to ask, what gives? How did I have the bad luck to purchase a machine that has the adapter in it that I can't use a headset with? I just bought a headset and I'd really like to be able to use it with iChat, etc.

If it helps, I've got a Sony Ericsson HBH-662 Headset, and up until now, everything with Bluetooth has worked flawlessly.

I've gotten it to work! So if it doesn't work at first, try, try again. The firmware update application just seems to be rather picky and doesn't always work.

The time I did get it to work, it was immediately after restarting the computer. I had not launched any other applications or done anything. I logged in and then ran the app. So if it isn't working for you, give that a try.

After much trial and error, I got my Jabra BT 130 headset to work with Skype and the D-Link DBT-120 Bluetooth adapter.

1. Downloaded and installed the Bluetooth Firmware Updater 1.2.
When you run this it will update the firmware in the D-Link DBT 120
2. Plug the D-Link adapter into any available USB port.
(central to where you'll use the headset).
3. Run the Firmware updater.
4. After setting your Jabra headset in "Pairing Mode", use the Bluetooth Setup Assistant in System Preferences to configure the headset.

I have speakers and another mic connected through a Powermate and an iMic so I had to do some juggling to get the headset to work correctly. Essentially, input and output must be crossed between System Prefs and Skype prefs.
A - Skype Audio.
Audio out: Jabra BT130
Audio in: iMic USB audio system

B - System Sound Preferences.
Output: iMic audio system
Input: Jabra BT130

Sometimes the headset drops out(don't know why). Resetting the Skype output by holding the mouse down a second or so on the "Jabra" setting works most times.