Bluetooth Not Available

This morning I turned on my PowerBook G4 12" and my wireless mouse and keyboard. The mouse and keyboard didn't work. I couldn't seem to get a connection? I looked at the Bluetooth icon and saw there was a line through it. I clicked on it and the message I got was "Bluetooth not available". I rebooted and this hasn't helped. I've looked at help on my mac, and found nothing, and I can't find anything specific in the FAQs on the support site. I've checked software update and there's nothing to download, so I assume I have the latest firmware. Can anyone help?

Posted on Aug 21, 2004 12:46 AM

66 replies

Oct 28, 2004 5:50 AM in response to Brian Bunyan

Hi Brian,

Your welcome, hope you find what your after.

Good Luck.

Oct 28, 2004 2:08 PM in response to Sarah Thomas1

worked like a charm. i am curious as to why those scripts are not automatically available when setting up the bluetooth on an iBook.

Oct 29, 2004 3:30 AM in response to Brian Bunyan

Hi Brian,

Glad to here you got it sorted. Most if not almost all BT mobile manufacturers only provide support for PC only, and it's down to good people like Ross Barkman to provide Mac support. Apple do provide a little themselves but I guess it's too much to expect them to keep up with the ever increasing number of makes and models that are bombarding the market these days.

Cheers

Oct 31, 2004 11:30 AM in response to Sarah Thomas1

Sarah-- thanks for your posting, and your answer.

I had the exact same problem this morning (internal Bluetooth hardware "not available"); your "remove the battery" solution worked for me too. I don't understand at all, but am glad to be able to HotSync my Palm again. Thanks for sharing!

Nov 16, 2004 10:32 AM in response to Sarah Thomas1

I've had bluetooth problems too on my 17" PB. I called AppleCare (last July) and this is the procedure that works. I keep this as a TextEdit file in my Documents folder for reference in the future.

Bluetooth not working 7/20/2004
Apple 17" Powerbook

re-setting Power Management procedure
1. Shutdown computer
2. Press Shift-Ctrl-Option all at once then press the Power button once
3. Wait 30 seconds
4. Power up computer

Nov 22, 2004 2:13 PM in response to Sarah Thomas1

This solution worked for me on my Powerbook G4 15"

re-setting Power Management procedure
1. Shutdown computer
2. Press Shift-Ctrl-Option all at once then press the Power button once
3. Wait 30 seconds
4. Power up computer

Dec 8, 2004 3:53 PM in response to Sarah Thomas1

Ok i did the shift-control-option thing.
I booted up my PB and it said warning date is set to before 2001 i went and changed it, but! Bluetooth is still not available!! do i need to take out my battery?

Dec 10, 2004 8:30 PM in response to Malcolm Mcdonald

I just received my 20 inch iMac G5 with wireless keyboard and mouse. Sometimes they work and sometimes they don't. When they don't work the bluetooth utility says no blutooth device is installed.

looking for help!

Dec 10, 2004 11:28 PM in response to Clarence Braddock

OK, so "re-setting" the "Power Management" works to fix the "Bluetooth Not Available" problem... but what IS "Power Management?" and why does this help? What does Power Management have to do with Bluetooth? Does anyone have an explanation?

Thomas L.

Level 4

1,515 points

Dec 13, 2004 12:40 PM in response to Sarah Thomas1

have same problem as above in posts. re-plugging BT dongle helps to activate BT dongle.

will the solution above help to solve the problem in a long run or will have to do it every so often?
tried the BT firmware 1.5 update but it doesnt seem to update anything, no confirmation, after so called update got option to quit or update, when clicked on update it shows warning message if i want to quit without updating BT firmware...and if i click on update i could go in endless circles...

will repair permissions and will c how it goes with firmware update.

going back to USb dongle...mate of mine got imac g4, and he never had to do anything, his BT dongle always available and working after powering up mac or rebooting. no problem at all.

maybe it does count what BT make u have ???

Thomas L.

Level 4

1,515 points

Dec 13, 2004 1:40 PM in response to Sarah Thomas1

re-setting Power Management procedure
1. Shutdown computer
2. Press Shift-Ctrl-Option all at once then press the Power button once
3. Wait 30 seconds
4. Power up computer

this just doesnt work...mac powers up anyways, straight away, so cant wait 30 seconds and then power it up...any help with it plis. -- maybe it doesnt work with emacs --

now my BT not working at all... 😟

Dec 17, 2004 2:11 AM in response to Sarah Thomas1

I was hoping that 10.3.7 will solve the problem of Bluetooth: Not Available.
No success. Alt the tricks in this topic and Bluetooth Solution topic does not helped. My internal Bluetooth is not working. DLink USB BT working without problems. It seems it is something wrong with three USB buses available on my PB 12 867. Sometimes this unnamed USB Device is on one bus, next boot on another. Apple please do something!!!

Dec 17, 2004 5:17 AM in response to Thomas L.

That is a Portable-only method for the Power Manager reset.Have a look on the Apple support page for the eMac.I think its an internal button,but I'm not sure if its user accesible or not.

Dec 17, 2004 5:21 AM in response to Wayne Fitzpatrick1

Sorry if this is obvious,but resetting the PRAM is usually the first step for missing Bluetooth.....

Thomas L.

Level 4

1,515 points

Dec 19, 2004 4:08 AM in response to Sarah Thomas1

resetting PRAM didnt help at all.

cant even upgrade the bluetooth firmware...
what message should show up after upgrading the BT firmware?
something like "you have successfully upgraded firmware" or something...?

in my case nothing happens. tried with BT USB dongle in keyboard and eMAC itself, tried in all USB ports...nothing...

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Bluetooth Not Available