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27" iMac hard drive noise

I just picked up a 27" iMac with the 1 T HD. I can hear the hard drive any time the computer is "working". Took the first one back to the Apple store and exchanged it, thinking I had a defective machine. The replacement makes the same noise.
Anyone else having this issue? Are these things supposed to be this noisy?

imac

Posted on Nov 24, 2009 8:13 PM

Reply
594 replies

Nov 11, 2011 11:55 AM in response to wcarlton

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Dec 29, 2009 11:35 PM in response to suzkid

I'm increasingly convinced that apple will release a firmware update, in fact, they did so in the past already. Apparently the macbook pros mid 2009 had a similar problem:

http://support.apple.com/downloads/HardDrive_Firmware_Update_20

And instead of using that quiethdd program, I'm going to try this method: http://www.hardmac.com/news/2009/07/13/stop-the-beeps-with-the-7200-rpm-hard-dis ks-of-the-macbook-pro

Will let you know how it goes.

---

Well, I just tried the hdapm utility. This is what I get:

imacplus:bin wesley$ /usr/bin/hdapm disk0 max
disk0: ST31000528ASQ
Setting APM level to 0xfe: FAILED: APM not supported

Is everyone getting the same error message? Either the utility does not work on newer drives or the seagates have no way to access the APM? Which to me would be a serious fault.. Someone should still try quiethdd though.

---

Also made a thread on seagate's forums: http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=17365

Perhaps you guys can reply so they know the severity of the issue.

Jan 1, 2010 12:02 PM in response to suzkid

Made a thread on seagate's forums: http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=17365

Perhaps you guys can reply so they know the severity of the issue. (not that it'll help)

--

So no one wants to try the hdapm / quiethdd tools? No one wants to see this fixed?

Instructions for the hdapm tool are here:

http://www.hardmac.com/news/2009/07/13/stop-the-beeps-with-the-7200-rpm-hard-dis ks-of-the-macbook-pro

---

I would also like someone to do smartctl. Even if you don't have the clicking, would love to compare. I don't quite understand how to read these values though. For example, first row: value = 108. Worst = 100. Does this mean it can't go below 100 or it's already way too high? (starts at 0 or what?)

My output:
http://att.macrumors.com/attachment.php?attachmentid=209210&d=1262281087

You can find a smart reading utility here:
http://www.apple.com/downloads/macosx/systemdiskutilities/smartutility.html


--

These people also used APM to get rid of this problem in the past (on macs):

http://ocroquette.wordpress.com/2008/11/07/how-not-to-kill-a-brand-new-hard-disk /
http://dougitdesign.com/blogs/blog12_08_mac-clicking-hdd-hard-drive-noise-hdapmold.html

Quote:

"My most recent and fresh complaint with Apple has to do with an annoying clicking sound coming from the hard drive (HDD) of my early 2008 Macbook. This is not to be confused with a much louder and constant clicking sound of a soon-to-fail HDD. This is a more subtile, yet annoying click that is most obvious when the computer is not under heavy processing use. I just purchased this product directly from Apple as a refurbished unit. Although the machine is technically a refurb., it is actually completely new, at least the HDD was, as that is easy to check. This "click" sound is yet another example of when a "bug" is actually considered a "feature."

It turns out that this "clicking" is part of a "power management system" that functions to save energy and, more importantly, generate less heat. For every "click" what is happening is the heads of the HDD are parking, and the disk platters begin to stop spinning. But then the HDD's heads quickly unpark, and then park again, and then unpark, and sometimes this happens every couple of seconds and becomes very annoying. It is most especially annoying when using a notebook computer in a very quiet setting. The click(s) can sound just like a ping pong ball being dropped on a hard surface."

--

Unfortunately it looks as if APM or AAM are not available on these seagate drives. Even tried a ubuntu live cd. APM not supported. Would love if someone else tried.

Sep 28, 2010 1:35 AM in response to BOFHMAN

All the iMacs in my local Apple store are Seagate, and as far as for Apples official line, its not an issue. http://support.apple.com/kb/TS3204 its how the drive sounds, now since I know PC's that have this noise and the same drives but with different firmware and are still going I'm not worrying, Apple computers are mass produced units after all.

People expect far to much for the money, you are paying for the Apple brand, we all know that. If you buy a hand built PC fair enough complain, go get a windows 7 PC built to your spec at half the price with USB 3 Sata 6 and an i7 or your choice if you want, and get solid state drives. The iMac is is a mass produced AIO, yes quality is not great sometimes, but they sell tens of thousands of these things and many people do not issue with Seagate drives, in fact many have the same exact noise with WD and Hitachi on here, some even have silent Seagate's so you cannot just say one drive is better with Apple as its a lottery really.

If you sit and listen to your hard drive seek and it bugs then change it over and over if you like, but most stores even Apple online I imagine will reach a limit and give you a refund in the end, as you are chewing though stock they could sell to others. Yes change your hard drive by Apple tech support and you could get yet another Seagate/WD/Hitachi that's noisy.

I don't hear mine, I tuned out I guess and I am just enjoying my computer. Since Apple have used these drives since late 2009 I can't see mass failure issues on the forum.

Just enjoy your Mac and stop thinking its built for you out of love and magic, its not.

Message was edited by: killhippie

Feb 9, 2012 7:34 AM in response to suzkid

Yes but at the very bottom of that page you see http://www.apple.com/imac/design.html


*Acoustics measured on standard 21.5- and 27-inch iMac systems. Acoustics may vary by configuration.


So they know not all iMacs are silent and just cheating users. Actually the most sad thing is the most cheap models are silent, but not BTO models!.


Replacing the drive on the same model will have no results, but you may get some dust under your screen glass - that is not good. That's all very sad for the money we've paid. Feel cheated. Especially because I asked that I want a silent computer before ordering.

Feb 20, 2012 9:11 PM in response to suzkid

here is an interesting post from another thread

I had a Western digital die on me, since it was new they replaced it (21.5 " Mid 2011 i7) and it has the dreaded Seagate and its totally quiet I have a friend with a late 2010 with the same drive and it makes that grumbling sound. Why two drives both with the same serial numbers can sound so different is beyond me, unless its a firmware update on the later drives.


from: https://discussions.apple.com/thread/2803728?answerId=17598686022#17598686022

Feb 22, 2012 11:28 PM in response to DizzyDown

DizzDown,


Thanks for the suggestions. I think the USB flash drive sounds like what I will have to go for. The guy from apple care still hasn't got back to me. Here's the a link to an apple web page that I was directed to as part of his response to my noise issue. It basically shut the door on my complaint although I'm still completely unhappy at the overall situation. My argument is that as a previous mac owner I've hardly heard any noises from my machines; therefore, when I up graded my mac I in no way could expect it to make this level of grumbling noise and it gets in the way of my work when undertaking music taks. Also, I own 21.5 inch models at work that are vitually silent. Therefore, when I got mine at home I was shocked and unhappy at the level of noise coming from this thing's HD. I was watching live TV last night on it and you could clearly hear the taps and grumbles from the drive above the TV stream audio! Even now, as I'm writing this you I can hear the HD growling away. I bought a mac to get a mac, not to spend a fortune on a computer that sounds like my coffee perculator. Consequently, it's not acceptable.


http://support.apple.com/kb/TS3204?viewlocale=en_US

May 17, 2012 11:30 PM in response to LEO_AROUCA

No problem Leo,


Just a thought. If you've recently bought an imac then you'll have the one of the models that they're currently advertising the fact that they're so quiet 'you hardly know it’s on' in the apple store website (see the link below). However, you obviously know it's on as, if it's like mine, it'll sound like a coffee perculator in the corner of your room? Or someone with a hungry stomach? I have the model before this one so I wasn't sure if the grumbling issue applied to the very new models.


If this is the case, then you could send a complaint to the same people that apple recently got into bother with by advertising the new ipad as 4G when in fact the places like the UK and Australia don't even have 4G and, even when they do, the ipad's 4G function will be incompatible with this anyway. So, apple have been forced to stop advertising the ipad as a 4G device. You'd need to do some reseach to find the name of the organisation but I'm sure you'd get this online very easily. I think in the UK it was The Advertising Standards Authority (ASA).


Might not get anywhere but could be worth a try.


Cheers,


Derek.






http://www.apple.com/uk/imac/design.html

Aug 28, 2013 2:02 PM in response to napkar

Hi there I have been having the same problem with the hardisk noises on my 27 inch i 5 2.7 ghz mid 2011 model and i am working with a sata hardisc on mine. My grumbling is quite faint and apple say that it is normal operating noises that the hardrive prduces sometimes even when the computer is on but not being used,I mean i woudn't bother changeing the drive as I think its normal on what apple say but i suppose it depends how loud it is,If it is terribly loud then yer you need to get it sorted but I think for computes like these they should be all dead quiet.I am thinking of upgrading to a 500 GB SSD Drive as there is no moving parts and there for no noise can be prduced but they also increase the performance of your computer quite alot.


This is what Apple Say about it


http://support.apple.com/kb/TS3204?viewlocale=en_US&locale=en_US

Apr 15, 2013 2:44 PM in response to suzkid

There are hundreds of posts relating to noisy hard drives in 2010-2013 iMacs. From what I can see the following conclusions can be drawn:


Summary of 100's of complaints so far:

  • The large 1-2 TB drives from Seagate and Hitachi (That Apple use) are the worst offendors.
  • The noise is most commonly described as a (hungry stomach like) grumbing sound that occurs when the drive is read /writing - often when it the user is no iong anthing with mac.
  • Apple have replaced a lot of drives due to the noise but there system won't allow replacements other than the problematic Hitachi and Seagate drives. So many people have had multiple drives replaced.


My experience / Hitachi's view

For comparison, my brothers and friends iMacs are silent as no doubt many millions of iMacs are. However, many aren't. So far my iMac went from being silent to noisy (Seagate) and has since had 3 Hitachi 2TB drives which were worse. I've also had the logic board replaced which has maybe improved the sound grumbling level but its still unnaceptable for anyone who isn't deaf or has paid the best part of £2k for a classy computer. On listening to an audio recording, Hitachi informed me in writing that the drive(s) noise was not normal and was due to an incompatibility with the logi board that Apple need to address with an update.


Can you imagine Steve Jobs or Johnathan Ive's saying it was in any way acceptable for a 27 inch iMac to be NOISY and really irritating and thus not suitable for work requiring concentration or worse for audio work like voice over recording. No, they would be as ****** off as we all are.


Apple need to sort this.

May 12, 2013 4:02 PM in response to Mac Slave

Let me add my two cents the issue:


I have the mid-2011 27" iMac 2.7GHz Core i5 with 8GB RAM and running OS X v.10.8.3. Never had excessive HDD noises or fan noises.


About two years ago, I took the machine into Apple to replace the 1TB drive that came with it as part of a recall. They replced it with a Western Digital drive WDC WD1001FALS-403AA0. After that event, still didn't have excessive HDD noises or fan noises.


About a year and a half ago, I used the iFixit Hard Drive Upgrade kit to add an SSD drive as my primary drive and made the 1TB drive that came with the machine a secondary drive. For the first six months or so, still didn't have excessive HDD noises or fan noises.


Starting last August, the computer developed a low hum / buzzing sound, something along the lines of speakers turned up too loud without any sound source. I thought my external JBL speakers were failing, unplugged them to see if that fixed it. Nope.


So then I pulled out the fans and inspected them. After removing some dust and other particles, I reinstalled everything and fired the machine back up. The sounds were still there.


I'd also like to add the following:


  • Like someone said in an earlier post, the noise level increases when I turn up the brightness on my LCD. However, even if I turn the brightness all the way down, the sound doesn't go away. It just gets quieter.
  • I've done all of the SMC and PRAM resets.
  • I downloaded two separate fan controller softwares and, as far as they're concerned, the fans are all operating at their normal speeds and temps are all within standard ranges.
  • Like a previous poster recommended, I manually turned all fans to their maximum RPM for 5 minutes and then back to default settings to see if that helped. Nope.
  • Like a previous poster recommended, I tried ejecting the 2nd internal HDD (WDC WD1001FALS-403AA0) but the noise did not stop.


Any ideas...?

27" iMac hard drive noise

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