Horizontal Lines in a fritz

My PB G4 has been fritzing horizontal lines intermittently. Sometimes the computer is fine, and then it starts. The lines are all over the screen, but the desktop/windows are still in the background. Moving the screen will affect the behaviour, making it better or worse. It will not do this on bootup until the blue screen appears, but usually not until the login window shows up. The lines don't show up on a sceen capture. Sometimes I can continue working, but it will usually "freeze", that is to say that the computer is unresponsive except for trackpad movement. I can hold the power button to shut off or use the keyboard force restart.

Help.

Posted on Apr 9, 2004 1:32 PM

Reply
386 replies

Apr 10, 2004 3:59 PM in response to Jon Lipka

How ironic. I had this happen about a year ago and then it was fine. Just started happening again today so I came in here to look for some ideas and found your post. I've got the same/model config as you, too. What's really weird with mine is that it only seems to be doing it when I play Unreal Tournament 2004 for a couple of minutes. This wasn't the case when I had the problem last year and I've been playing the game for the past week, pretty intensely and haven't had it wonk out until today. But, yeah, the screen starts getting these "static"* lines and then eventually locks up hard, have to hold the power button down. It does seem to get better/worse when moving the display and can go away entirely if I rap the right side of the laptop by the trackpad with my knuckle (still locks up, though eventually).

The machine sits flat on a desk but when I had the problem last year, I could almost always reproduce the problem in some situations where there was some flex to the case, like on a leg on my lap.

The ONLY change I made was installing an external Bluetooth dongle (which isn't in when the problem occurs) and installing iSync. I can't believe iSync causes what looks to be a hardware problem so, I dunno. Stupid me didn't extend my original Apple warranty and I'm beyond broke so repairs/diagnostics are out of the question right now.

I will be doing some more testing - running some other high end apps - not games - and seeing what happens.

* Picture how a TV gets when you run a vacumm cleaner on the same circuit.

May 14, 2004 7:56 PM in response to Jon Lipka

Jon,
I know exactly where you are coming from with this one. My Ti book started to show horizontal lines (flickering) mid last year - after having the machine for only 6 months. Initially I thought it was a software problem, as I had lent the machine to a relative, and when I got it back it kept flickering after using for a while (I don't really trust him with it, as he is a Wintel fellow... anyway), so I reinstalled the OS from scratch. No luck it still continued. I had had enough at this point, and took it into my local Apple Centre (as they are called here in Australia) for a fix session. They couldn't replicate the lines after using the book for several days, so I went back in to pick it up.
The lines have continued ever since.
I have worked out what the problem is: When the machine heats up and metal components expand, pressure is applied on the connection from the logic board, resulting in problems on the display. The lines can be produced when the machine warms up, and the machine itself bends slightly. If I crank up the DVD, hard drive, have several things taxing the OS and processor, then do something like play Quake, the resulting heat brings on the lines. If the machine is flexed in my hands, the lines stop for a while... then come back. It p!sses me off when this happens, especially when I am using the machine at work and in presentations, etc.
I recently took the machine into the Apple Centre and gave them as much detail as possible, in anticipation of a repair, but again, they couldn't replicate it. It took me 5 minutes in the foyer of the shop to show them. "Oh it's obviously a logic board, or logic board connection problem", no **** Sherlock, just like I said. They can order one in, but I have to leave my book there until it arrives... huh? I don't think they like looking like idiots.
I (luckily) have extended warranty (an education purchase perk!), so the cost thing is not a concern for me.
All in all, the problems I (and many other Ti owners) have had are (as far as I believe) very similar to the iBook logic board problem. So, why is Apple not doing anything about it?
Good luck Jon with your problem.

May 14, 2004 9:41 PM in response to Jon Lipka

My system (PB G4-500) has been having the same problem, but I almost immediately attributed it to heat problems. I am aware of similar problems happening on other systems with the GPU overheats, so figured that this was the problem. After cooling my system down (by not using it) it returns to normal.
I am wondering if there are better ways to induce airflow in the case to prevent this problem from occuring? I know the PB Tis don't have the best fans on them (****, mine is dead!) but they have pretty good circulation. Would a higher rpm on the fan help to fix the problem?
Actually, where is the GPU located on the logic board? isn't it just to the left of the fan?

Jun 2, 2004 8:31 PM in response to Jon Lipka

Having the same problem of horizontal lines on my TiBook. Bending lightly the casing or the display make them dissapear for a while.

Wonder if I must change the logic board or the LCD to fix it?

Looks like this...
- Lines: http://homepage.mac.com/guylapointe/.Public/IMG_0760.JPG
- Weird background: http://homepage.mac.com/guylapointe/.Public/IMG_0755.JPG
- Washed display (new behavior with max brightness): http://homepage.mac.com/guylapointe/.Public/IMG_0759.JPG

Does it looks like this by your side guys? I'm always able to get the display back to a normal situation, but I would like to fix this once for all.

Jun 3, 2004 8:53 AM in response to Jon Lipka

If so many people are having this issue, I would think that Apple should step up and do a little research trying to figure out why it keeps happening. I can understand if it's just here and there, but there are quite a few posts on the net about this problem. I have had the problem intermittently for a little while, but for the past couple of months, the problem has been a daily thing. At times, it will take 3 or 4 restarts to get the computer up and running. Tonight I am going to try the video connector fix and see how that works.
I called Apple on the subject, but I got stopped at Product Specialist. The gentleman I spoke with was very beligerant and told me that if I didn't want to pay $49 to have the telephone assistance that I wasn't able to speak to anyone else. I asked for this gentleman's supervisor and he flat out refused.
It comes down to the fact that Mac needs to do something about it. A friend of mine who owns an iBook had the same sort of problem, he called Mac and was told that certain iBooks were on a recall list and were getting logic board replacements for the issue. If the iBook has a similar problem, why can't Mac understand that there could be a problem with the PowerBooks??? I spent a lot of money on something that is supposed to be superior, but I come to find it is not...

Jun 5, 2004 6:34 PM in response to Jon Lipka

My PB G4's (1ghz 1gb) first instance of horizontal line fritzing was activated by plugging in an S-video cable. That was about two months back. Since then the problem has been persistent if intermittent. It now happens with enough regularity that I will take it into an apple care center next week.
What I have noticed is that the problem doesn't seem to be specifically heat-related. I can get it to "fritz" when I run graphic-intensive programs, say DVD player or x-Plane, irregarless whether it's cold or hot. Even a iphoto's slideshow with dissolve transition can set it off. The problem sometimes goes away when i quit out of these programs. But sometimes it lingers even with just Finder running-- just by moving a window in Finder rapidly with a mouse or by using Expose.
None of the utility programs, including the applecare hardware test, turned up anything. This first started on 10.2.8 and persists in 10.3.4.
Anyone with similiar problem not particularly related to heat?

Jun 9, 2004 9:35 AM in response to Jon Lipka

I do not have this exact problem but have a theory which may apply to your problem. My problems was when I moved (changed the angle on) my screen the PB would flicker and sometimes sleep and sometimes crash. I actually open the PB case twice: once to inspect the cables to the screen. I found one pinched between the mother board and the case. Over time it wore through and shorted to the case. This fixed things for about a week and then it started happening again ... getting worse over time. I went in again and moved things around, cleaning connectors and such and also tightened the screws to the case but loosen the screws to the mother board. Now everything works fine and its been 6 months since ...

My thinking is this ... that moving the screen twists the PB which flexes the mother board. Over time the mother board develops cracks which does funny things to a running PB (so stiffening the structure by tightening structure screws and relaxing the screws on the MB reduced stress on the MB).

the wire which was pinched was not the problem (although I'm glad I caught it).

Jun 9, 2004 4:36 PM in response to Jon Lipka

Thank you all for telling me this. I have been battling (well, at this point I'm just defeated, but I was battling) my TiBook 400 for a year now. Sometimes the screen won't turn on at all, but if I flex the case I can sometimes get it to turn back on. If I balance the computer perfectly on a level desk then it usually works, but not all the time. Sometimes giving it a good hard smack will make the screen work again too. I have opened up the case and replaced the inverter board with one bought off of ebay but that didn't help. Really, I think it's the motherboard at this point.

Again, thank you all for letting me know I'm not crazy. Still, the powerbook will lie in my closet because I have moved on in life.

-Noah

Jun 11, 2004 2:34 PM in response to Jon Lipka

I, too, have had this problem. My Ti Powerbook heats up and then the screen scrambles. Once it cools down the problem resolves itself...until the computer heats up again. I ran the hardware diagnostics disc which indicated a problem with the Video RAM. I took the computer into the shop where it is now being repaired for almost $1000! And it is just out of warranty. This seems to be a substantial problem.

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Horizontal Lines in a fritz

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