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I get "error code 0x80020022" when I try to write to disc.

"The disk can't be burned because communication between the computer and the disc drive failed (error code 0x80020022)."

This just started. I can't burn to any disc.
I reset my computer every way I know how.
I did disc repair by booting from my restore disc. etc.
I'm using good quality discs that I've used many times before.
I can still watch DVDs and listen to CDs.

Any help please.

MacBook White 2.1GHz Duo, Mac OS X (10.6.2), 1G Ram

Posted on Jan 15, 2010 2:41 PM

199 replies

Aug 12, 2018 1:02 AM in response to Community User

Here's a weird twist... I can write to rewritable discs fine, just not 'write once' discs.

Also I'm now curious if the rewritable lens and the write once lens are maybe different lenses and one has failed.

I've asked on a few MacBook forums if these are indeed the same or different lens but no response.

http://discussions.apple.com/thread.jspa?threadID=2675108&tstart=0

Message was edited by: krbusby

Message was edited by: krbusby

Aug 12, 2018 1:02 AM in response to Community User

Okay, so here's an update. I know I should have the names and dates of people I spoke with at Apple but I wasn't planning on writing a serious article on the subject so I'm going to keep it brief and simple.


First of all, if you're getting the dreaded error mesage and you have AppleCare or original warrantee... take your computer in for repairs and mention the error message. Although Apple hasn't said anything to us they seem to have spoken with there service personel because they don't even hesitate, or test the drive from what I can tell, they just put a new one in, no questions asked.


Do not waist your money trying every brand of disc on the market. It's not the discs, it's the drive.


My experience with Apple has completely turned me off. I took my MacBook White 2008 in for repairs when the bottom case was cracking so badly I was afraid it would literally fall apart. This is when the DVD drive was replaced... but they refused to fix the cracking case. (Note, this wasn't the keyboard top case but the bottom.) This is on a laptop that spends almost all of its time sitting on a desk. I have found new cracks that magically appeared when the thing hadn't been moved in days.


It took many phone calls to Apple and I spoke with several people explaining that I had paid aprox. $350.00 Canadian for AppleCare and I expected them to fix this. They offered to supply the part but not the labor. I said this wasn't good enough and they finally conceded and fixed the problem.


To appease me they sent me some Apple swag, a baseball cap, water bottle and a t-shirt, all ablazened with the Apple logo of course. The kicker is by the tie the swag arrived, aprox. 6 weeks, the new bottom case was cracking all to ****. lol


This poor service seems to be intermittent. Some people receive excellent service and I don't know on what criteria Apple decides to base their treatment of customers on.


I have a neighbor who had exactly the same areas of crackage that I had, she took her laptop to the same service center for an upgrade and when the service tech noticed the cracks he contacted Apple to see what they could do Apple didn't even hesitate to repair it. She was out of warrantee and had no AppleCare!


I've been around these forums since 2006, I have had posts and entire topics deleted and/or edited by Apple loyalists. I have been told not to raise certain topics. I've had to change my user name but that doesn't seem possible any more.


The sad thing is Apple is pretty ****** good. But when they don't step up to the plate and take responsibility for they're mistakes they lose good customers.


I'm done with Apple. My next computer will be a Toshiba and they offer Linux drivers as well so you know what I'll be doing.




From a previous thread on the same topic matter:



That's great! And in all honesty I'm happy for you. <=== Note: No sarcasm


There's two point here. The first is that any Google search will prove that any thinking person that these drives have a higher than normal malfunction issue. Maybe 80% of the drives are fine, but that number should be higher.


The second point is the interesting one; The absolute inability of certain persons to believe that Apple can do something wrong. Steve Jobs and Apple are people. They make mistakes, they deny there's been mistakes made, usually folding only after class actions have been filed.


Apple still has a way to go before they're almost perfect but as long as the Apple Gestapo are there with their "I've never had that problem", "That's not Apple's fault", "I don't know what you're talking about", (With fingers in ears) "I can't hear you!".


Not to mention the ever popular move of deleting posts and banning users.


Apple is so fricking close to being the best thing out there. They're so far ahead of Microsoft already. But the attitude has cost them a lot of customers. Their lack of interest in listening to the consumer.


They're great at predicting what the consumer will want, I'll give them that, but that doesn't mean they LISTEN.


I'll end it here. I'm under Apple Care so it's no sweat for me but I had to say something, as everyone should.


iBook G4 sound balance issue... never resolved.


MacBook White stains easily... Apple says we all have dirty hands


MacBook White casing cracks... Apple says we don't know how to open and close our laptops


Keyboard letters wearing off... Apple says we have unusual, natural body oils


Defective main-boards... Apple says plenty, none of it productive until finally a recall was issued


iPhones, poor reception... Apple says we're holding them wrong


And for every such statement their are people here standing with Apple saying we're all stupid. Maybe we're not cattle and like to think for ourselves. But as long as you guys keep collecting those shiny, blue 'Top User' (lol) Apple Points you'll stand by your man.


"I said "Good day sir!""


MacBook White 2.1GHz Duo, Mac OS X (10.6.5), 6Gig Ram

Aug 12, 2018 1:02 AM in response to tonyfromhenderson

OP here. Party on, Garth!


Thanks for the post. :-) Long live turntables and vinyl!

tonyfromhenderson wrote:


I ... FINALLY ... tracked down pertinent feedback from "Snapple";

http://support.apple.com/kb/HT2718?viewlocale=en_US As I discover more to help you, I'll post it ...

And I must say, it's pitifully inadequate. You may opt to curtail "Chasing The Dragon". The TRUTH is, Apple stays in bed with Them that Brung 'em, & for ANYONE using different hardware than what Apple installs ( or extorts licensing $ from), you/we are outta luck.

My G3, G4, eMac & iMacs have ALL required replacement parts. Some work, some don't. Being on Social Security @ 65 & Physically Wasted from DECADES of Rock & Roll Tours, I am NOT spending the Insane Yuppie-Snot $ to "upgrade" to a $600 Used G5 just to say I'm still hangin' w/ Apple. I just bought an '88 Benz 560SEL for $650! Passed smog & carted my Ol' Behind to Vegas & back with ...comfort, speed & lunatic handling" ...

My FrankensteinPC was put together in 2 days w/ spare parts for chump change, & the Toshiba COMBO Super Drive 109 ($27 @ Action Computers here in Denver) works PERFECTLY with it, yet All THREE Apples give the S.P.O.D. Stream of 0x80020023 errors ... Speaking JUST for Me ... selling all the Apples, & spending the $ on my Grandsons, while I burn 28 GB of iTunes on 8 DVDs of MP3s so they can hear the bands I used to work for & tour with. I'm too Old to be bothered with "Status BS" ... Toast, Patchburn, Burn apps all are Valiant Efforts, but 10.3.9, 10.4, 10.5 despise your feeble attempts to "Burn DVDs", & will drive you to drink ... Time for ANOTHER Guinness! Cheers ...

Aug 12, 2018 1:02 AM in response to TNVancity

Not much of a rant. 🙂

I understand the frustration, we've come to expect a certain level of perfomance and reliability from Apple.

Incidently my issue wasn't resolved so I've taken it in for service and the superdrive is being replaced under my Applecare. Which is great, but the number of people experiencing failures is much too high and the attitude of 'try different discs' is unacceptable.

On a side note my machine has developed several cracks. From what I can find on line these 'lower case' cracks are covered about half the time. The other half the time Apple will not fix them under warranty. I'm discussing the issue with them now and if they refuse I'm simply walking away from Apple. No rant, no worries, just a lost customer.

Aug 12, 2018 1:02 AM in response to Community User

UPDATE:
It came down to having my optical drive replaced. Apple gave me no grief and replaced it the moment I asked.

So, it may still have been software related but the new drives they're using are not effected by whatever the problem was.

I should mention that I have Applecare. I doubt they'd replace these drives without coverage.

Thanks to all those who responded and I hope you find a reasonable solution.

Another note; third party drives for the white MacBooks are cheap and easy to install following the procedures outlined at iFixit.

Aug 12, 2018 1:02 AM in response to kepicot

Thank you for your input but suggesting we try repairing disk permissions is like asking if the computer is plugged in. It's useful information but of course it's one of the first things people try.


I've been posting about this issue for ages and have had threads disappear and have been attacked by Apple loyalists when I suggested Apple optical drives were crap.


I am now convinced that the error message is just a vague failure message. It simply means the drive has failed for any number of reasons and should be replaced under warranty.


It would have been nice if Apple pointed this out years ago but they seem to not give a hoot about certain product shortcomings and would rather just give us the talk-to-the-hand sign.


I will not be purchasing another Apple product. Not because they have a higher than normal failure rate, I don't think they do, but because of Apple's the-customer-is-always-wrong attitude.


This is a personal opinion and is not meant to dis Apple, it's just my experience with them.


P.S.

To add an example of my frustration with Apple's attitude, try explaining to a new Windows switcher why Pages has no autosave feature. We've been begging Apple for years but no response. I've seen people go strait back to Windows because of this one little issue.

Aug 12, 2018 1:02 AM in response to .:SiLo:.

It's by not saying anything that things stay the same.


You honestly don't believe that having posts and threads deleted or being banned for trying to get to the bottom of an issue, ususally one that pertains to hardware or software, is "unproductive banter"?


So your wolrd sounds like this. "Oh thank you Apple for resolving the problem after three years and much of my money and time being waisted. My butt's a little sore from being raped by you, but it all worked out in the end (pardon the pun). I'm so glad people didn't bash you and hurt your feelings while this was all being worked out."


People are not only trying to resolve their hardware and software issues but they also want better service in the future. Some of these issues take years to be resolved and I think that has people a littled miffed. So yes, we do have to mention these things along with the problems.

Aug 12, 2018 1:02 AM in response to Community User

OP here;


It's been more than four years since my original post. I have posted an update or two but not for a while.


I have now owned four Macs and the drives have all failed except one, and it's starting to not read reliably, so I guess that means it is actually failing as well.


Apple sometimes refuses to correct something if they plan to phase it out anyway (another example of this is the MacBook White cracking case issue), and these drives seem to be one of those things. I hardly use discs any more and will probably just use the bay for an SSD drive.


The only reason I still have a Mac at all is that it's the lesser of two evils, having earned five programming Certs on the Windblows environment I switched to Mac out of disgust for Microsoft, I found that I can usually just get my work done on a Mac... usually.


People have pointed out that some brands of discs are more reliable than others, and that may be true, but most discs come from one of about three producers and are just labeled by different companies.


Reducing burn speed helps, I always burn at half speed. But these are temporary fixes, well, not really fixes at all.


I appreciated everyone that's contributed to this topic.


In another year or two we won't even have Macs with optical drives anyway so Apple needn't worry about it any longer.

Aug 12, 2018 1:02 AM in response to Community User

OP here.


Another disaster. So annoyed I have to vent;


Walked to my ex's in the pouring rain to scan some important receipts to PDF on her iMac and bring them home. Forgot thumb drive. Decided to burn the images to disc (ikr). Burned supposedly successfully. Took the disc out, put it back in, images were there.


Walk back home. Insert disc into my only remaining Apple computer, 15" MacBook Pro. (Wait for it...) Optical drive failed.


I've had a lot of DVD/CD players in my time. And really cheap crap, not quality brand names, and I've never had any of them fail, but I can officially say that EVERY Apple optical drive I've owned has failed! Every $@*^ing one!


I'm glad this is the only Apple computer I have left. Next payday it's back to Windblows.

Jul 8, 2010 8:22 PM in response to kostby

Three different brands of high quality CDR tried - to no avail. Same error code all the time. The weird thing is, the drive just burned a music CD with no problems from within iTunes, so it sounds more like a software issue than a hardware issue.

Perhaps this is an ongoing bug with OSX Leopard, Snow or otherwise, because I don't recall this popping up on the forums previously, and certainly, I never had any issues before I upgraded to Snow Leopard last year.

Doesn't make sense that a drive will work seamlessly in iTunes but not in Finder. It's got to be software.

I get "error code 0x80020022" when I try to write to disc.

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