Level 1

8 points

iTunes Error 42408 After 9.03 Upgrade

I am receiving the error 42408 after upgrading to 9.03. Google did not yield any results. The error appears attempting to authorize my Powerbook.

PowerBook G4, Mac OS X (10.5.8)

Posted on Feb 1, 2010 8:44 PM

317 replies

thefinns

Level 1

0 points

Mar 28, 2010 7:50 AM in response to Roy B

Roy

I tried the first option, and it didn't work, so tried the second, and bingo!

Thanks very much, this issue has been bugging me, and trying to search through the support pages for the answer was giving me a headache!

Finn

Mar 28, 2010 10:20 AM in response to thefinns

I didn't have any of the files that Apple recommended moving. But I did find Library/Preferences/com.apple.iPod.plist, so I tried to moving that file to the desktop and I am no longer getting the error when I sync.

Mar 28, 2010 12:51 PM in response to Roy B

Removing the SC Info folder, per the kb article, did the trick for me. I was surprised it worked, because the folder appeared to be empty. I did not check for invisible content.

Thanks for passing the tip on!

Buchance

Level 1

4 points

Mar 28, 2010 10:18 PM in response to OC_Paddler

Thank you so much - after reading numerous suggestions, decided to try yours first as it was the easiest!! It worked and my world is good again

Mar 29, 2010 7:31 AM in response to ae_8691

thank you so much, this worked brilliantly!

Mar 29, 2010 12:49 PM in response to ae_8691

Thanks so much! Your fix was simplest and worked.

rgev1973

Level 1

65 points

Mar 30, 2010 6:26 AM in response to twilhite

This works:

a) close iTunes.

b) delete your iTunes Prefs:
MAc: ~/Library/Preferences.com.apple.iTunes.plist,
Win: Delete C:\Documents and Settings\username\Application Data\Apple Computer\iTunes
Delete C:\Documents and Settings\username\Local Settings\Application Data\Apple Computer\iTunes

c) Delete the "SC folder" (
Mac: http://support.apple.com/kb/TS1389
Win: http://support.apple.com/kb/TS1776

d) Restart iTunes

You will have to re-authorize. Otherwise you did something wrong ..

Regards,
Apple*

Mar 30, 2010 8:33 AM in response to Dez Chesterfield

Yep - this worked for me too. I didn't even need to Reauthorize my computer.

whatheck

Level 5

4,131 points

Mar 30, 2010 1:05 PM in response to twilhite

iTunes 9.1 is available now.

I haven't seen this issue since updating.

Hands0n

Level 1

0 points

Mar 30, 2010 2:49 PM in response to Roy B

@Roy - Nice one fella. That worked a treat after I had updated to OS X 10.6.3 which broke my iTunes.

Thanks for posting.

Jon Milan

Level 2

185 points

Mar 30, 2010 6:26 PM in response to whatheck

Didn't fix the problem for me. 9.1 still barfs and tries using my ancient iTunes account name, which of course won't verify.

At least now it accepts the new account name, then iTunes tells me this computer is already authorized. Then it complains about a bunch of songs that aren't authorized to play on my iPod...

Mar 30, 2010 6:59 PM in response to Roy B

Fix #1 worked like a charm - disconnect the iPod, closed and the re-opend iTunes, played an ACC Protected song (or two), re-conected iPod - sync went well, no authorization needed

Mar 31, 2010 9:01 PM in response to Roy B

Option 1 worked perfectly for me! Thanks for the info!

Apr 1, 2010 9:12 AM in response to twilhite

Hi folks

It was not working also with 9.1 until I tryed to play one of the protected songs on Itunes, a window poped up and ask me to authorize the song, after I tried to authorize it, another window poped and say that it was already authorized.

After, I was able to play the song and sync my ipod without error.

Before doing that I have trashed ~/Library/Preferences/com.apple.iTunes.plist
and flushed the Safari cash.

Good Luck

mcek Mom

Level 1

8 points

Apr 9, 2010 4:16 PM in response to Roy B

Roy,
the first fix worked FINALLY! that you suggested. Just by playing a song and then attaching the iPod. Hallelujah! and THANKS

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iTunes Error 42408 After 9.03 Upgrade