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27" imac wifi problems (intermittant)

I really wish Apple had email or online support...

I have a 27" i5 imac that I bought just before Christmas, I had lots of problems with the wifi on it, it would not connect and when it did it was very slow, all while my macbook and iphone in the same room showed full signal and a fast rock solid connection. I rang Apple support, it took ages but they were very helpful and eventually we solved it and in the end it seemed to be WPA that was the problem and whilst I was not happy switching to WEP it seemed to work so I went with it.

Fast forward a month or so and I have started having problems again, it is fine when I boot but as the day goes on it gets slower and slower before finally refuses to connect at all. I am wondering if this could be something over-heating but in truth I am puzzled.

Anybody else having issues?

imac i5 27" and macbook, Mac OS X (10.6.2)

Posted on Feb 21, 2010 3:11 AM

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Posted on Feb 21, 2010 5:31 PM

I am having the same exact problem. Bought a 27 inch iMac about a month ago, the wireless connection was a little slow off the bat, but then I was able to fix it. Recently after turning it on the signal is picked up fine for about 15 minutes and then all of a sudden the airport can no longer pick up any wireless network. Meanwhile my iPhone and MacBook have no issues. I called apple support and they had me complete a litany of useless diagnostic tasks - emptied my cache, did a hard reboot, repaired disk permissions , etc. None of it helped. Seems it's a hardware issue. Anyone know if this is a known issue with this model? I'm afraid the airport card itself may be defective in some way.
443 replies

Jan 16, 2012 2:51 PM in response to StuartDMT

Excellent question. As I am not familiar with Time Capsule, I am hoping someone else can come up with the answer for you.


Another option for you would be to get an Iomega 2TB external drive (roughly $170) and the Airport EXTREME router (just under $200 w/tax). That is exactly the set-up I have and you'll save $100!


By the way, the Airport EXTREME is connected by WiFi to my new iMac quad core i5, my wife's old iMac G4, an HP wireless printer, and two iPhones. The connections are all solid and strong.

Jan 18, 2012 4:27 PM in response to Sky McDougall

Airport Extreme is installed and working with both Mac and Win computers. I have tried to configure a 2TB external drive but, despite it being seen by the Airport, I can't seem to get to it. I would think that it would show up as a shared drive or as a Remote Volume, but I can't see it. Does it need to be formatted in a particular way? I want both Mac and Win machines to be able to read and write from it.... once this is set up, I'll back up the iMac and downgrade the Wireless driver...although, since I got the Airport Extreme up and working, I haven't had a disconnect problem...

Jan 22, 2012 1:34 PM in response to ericw815

Well, it seems that WiFi connectivity is the least of my problems. Since I started using the AirPort Extreme I have relatively few connectivity problems, but other issues are surfacing daily. Finder constantly freezes, along with other apps, can't bulk copy without the process failing...


Apple? I second ericw815's sentiment. Get your stuff together!


Thank you.

Jan 23, 2012 10:36 PM in response to neil74

I had the same problem. Wireless WPA2 connection would drop every couple of minutes. Other macs and iPhone were fine. Imagine trying to retrieve 1.15 GB of Motion updates...


Solution: open a terminal session and set up a continuous ping, occuring every 5 seconds.


ping -i 5 <default gateway address>


Do not use 10 seconds, as this did not affect the droppings, and, for some reason, using 1 second made my replies go into the several hundred milliseconds range.


Cheers

Feb 1, 2012 11:02 AM in response to neil74

Hello everyone,


First, sorry for my English but I am from Mexico and my English is not perfect 🙂


I just buy my IMAC a few days ago, and my router is away from my computer so I have the same problem that all of you, my iBook, iPad and iPhone, works perfectly but this one doesn't reach the Wi-fi signal properly, so I did many tests and for me, even when I am not happy with this cause I cant believe that a 2,200 dls computer, has this kind of problems, the problem is solved this way:

I asked on the store,were does the Wi-fi card is?, they said that the apple behind the case sends the Wi-fi signal and I confirmed that with the apple support, so the thing is, the aluminum case doesn't let the signal goes everywhere, that's why the iMac doesn't find the routers surrounding the computer, the only signal range is the one that the little apple behind sends, so if the router is not on this range, you will never have a good wifi.


so for me, there are three ways to solve this problem


1) Point the little apple, directly to the router

2) Get an AIRPORT express

3) Move your router closer to your computer



I already talked to the support service and there is not any software solutions for this problem because is a hardware problem,A DESIGN PROBLEM, I already pointed the little apple to the router and now is working but just with that router, not with the other Wi-fi signals that I have around the computer


So don't spend more time trying to find a software solution cause it will not work for long, its a hardware issue, the new IMac just doesn't have a good Wi-fi range


hope this could help

Feb 1, 2012 11:17 AM in response to MATTEOSMX

Hello Matt,


The solution I posted above yours fixed this problem for me two days now. My signal was dropping every 5 minutes prior to this fix. I would definitely try it!!


http://rys.pixeltards.com/2011/09/04/osx-lion-wifi.html

how to vid: http://www.youtube.com/watch?v=TtxRfFAh8Pg


basically downgrades your wi-fi driver from 4.x to 3.x The theory is that the 4.x driver has a bug that causes the issue.

27" imac wifi problems (intermittant)

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