Cracks and scratches on unibody macbook

Hi Adam, I have got the same problem with my macbook. I would be so grateful if you could send me a copy of your receipt so hopefully I will get it repaired for free..

Hi Adam and Francesco,

could you also give me a copy of the receipt so I could try to have my macbook repaired for free too?

Thanks

yep 09 unibody cracked... had the top case replaced in 2010 with hinge cracks under warranty... had the top and bottom replaced this summer with hinge cracks on the top case and a crack from the ethernet port across to the keyboard 10 months after the warranty ran out all covered by Apple. Its a laptop im afraid to put on my lap cause it might crack again..So I babied it even more... Thats right its December and it has cracked again on the top case by the hinge, should have bought the Pro... Im really upset cause I love this machine...

how if mine out of waranty?do they still cover it?

i'm from malaysia..tq tq

Same here. ?!? Design fault maybe?

Hi Adam, I have got the same problem with my macbook. I would be so grateful if you could send me a copy of your receipt so hopefully I will get it repaired for free.. my @ email : dbrisard5372@gmail.com

Thanks

hey shdox well i have the same problem as you and i would be gratefull if you would send me a copy too , because my cracks are getting bigger and bigger !!

Thank you very much

Here is my adresse : alex.ado90@hotmail.fr

Regards

Alex

Same issue here !

I just spent more than 45 minutes at the Apple store and 2 hours with customer support and cutomer satisfaction with no real resolution.

Apple refuse to acknoledge the issue with my Macbook mid-2009. 4 months out of waranty they replaced the palmrest (top case) because they said that it is a know issue. Now 12 month (24 month old Macbook) out of waranty they refuse to repair it under their customer satisfaction policy even if it is basically the same issue but to the bottom case instead of the top case.

It is trully innaceptable for a 2 year old laptop to have so many issues related to the casing. That Macbook never left the house and is always handled with care.

The Laval Apple store agreed to do give me a 50% reduction on the repair. So I end up paying for the repair and I have no clue how long the bottom case is going to last.

I am very unsatisfied with the outcome of this issue. Obviously, I am not the only one stuck with a Crackbook 😟.

Where is your costumer satifaction policy Apple ?

shdox ,

I have just discovered the same cracking on my macbook, and I would really appreciate it if you, or anyone else who has been successful in getting the cracks repaired for free, could send me a copy of your receipt as well. My e-mail is: kristin_canham91@hotmail.com

Thank you!

I can't believe Apple hadn't recognise this fault yet! Would you please be so kind to send me the same invoice? My e-mail is: julianaka@gmail.com

Thank you all so much!

I'm sorry I can't give you a copy of my receipt because it got wet and the printing is gone so know it is just a blank piece of paper but if you bought your macbook at the apple store and registred your product they can check your records and get the purchase date. That is what I did to get mine repaired and even though the warranty was expired since longtime ago.

If they refuse to help you out go to another store, most of the time the managers refuse to give you the repair for free because they have not seen other cases like these so give it a try somewhere else and they might be aware of this problem

I bought my MacBook White mid 2010 back in October 2010. Last year(2011) in March-April I notice small scratches(cracks?) just above the hinges, they were hardly noticeable but in June the cracks got much much longer, they were still hairline thin but about 1.5 cm and 0.7 cm long. I took it to Apple Genius Bar and they say that they are aware of the issue and will replace the screen lid for me free of charge(I still had my 1 year warranty). The genius also mentioned that they would even replace it if the MacBook would be out of warranty. Last week I noticed two hairline cracks above the hinges and they are about 0.5cm long. I'm taking it to Apple Genius Bar and hopefully they will replace it free of charge(my warranty runed out and I don't have apple care). I have to admit that I'm really disappointed with Apple lately, they products are not as good quality as they used to be, I feel like this days they just want to make as much money as they can with minimum cost, which results in crappy materials being use while the products are being manufactured.

I Have Had The Same Problem Aswell, There is A Slightly Big Crack On The Side Of My Screen And The Screen Is Almost Splitting In Half! I Am Getting Sick Of Seeing How To Fix This And Apple Will Not Do It, I Also Have A Lost Screw On The Bottom Of My Laptop And Apple Do Not Sell Replacements, I Expect When I Buy (Or In My Case, ONLY Birthday Present) A $1650 Laptop That It Is In Good Tact, Pathetic, I Hope It Doesn't Happen When I Have To Upgrade To A Macbook Pro For School! Does Anybody Know How To Fix It Thats Under $100.00?

Thanks,

Matthew Fokkens

I got my macbook (late 2009) shortly after it came out and about a year later a small crack started forming on the ethernet port which is continuing to grow. When I went in to the Apple store, the girl flat out told me it was out of warranty by a few months and I'd have to pay the full repair (and that it would take weeks because they were so busy - beginning of the school year). Recently I am finding more and more cracks forming (one coming out of each hinge and one coming out of each of the top corners of the screen. They are perfectly symetrical in both cases so its clearly not anything I have done to it. I was wondering if anyone else has had a similar issue and has gotten it fixed free of charge? I'm going to call in tonight and hopefully get somewhere with this. I'm afraid that at this rate my entire macbook is just gonna crumble, and for the money I paid, this is ridiculous. Should have bought the pro..

I recommend you try a diffrent store. For example when my MacBook cracked for the first time I took it to the main Apple store in London and they never heard about the cracking and they were not too keen on replacing it even that my Macbook was covered by warranty. The second time it happend I took it to a diffrent much smaller store and even that my Macbook was out of warranty they say they will replace it for free without any questions asked, it turned out I was a third person on that day with this issue(I was the about 3pm). They replaced it within two hours. Word of advice take your hard drive before handing it for the repair, when I picked up my Macbook it turned out that my 2 months old hard drive was damaged and there was no way I have done it, but they say that its not they fault so I gave the store manager a dirty look, called her useless, turned around and went to buy a new hard drive for £50 instead of having Apple replace it for about £130.