Cannot connect to iTunes Store - Make sure your network connection is activ

I filed a bug report for this issue. Apple closed it with this response:


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Engineering has determined that this issue behaves as intended based on the following information:

This is a valid URL with a fully qualified domain name. We are not going to change this for security reasons.

We consider this issue closed. If you have any questions or concern regarding this issue, please update your report directly ( http://bugreport.apple.com).

Thank you for taking the time to notify us of this issue.

Best Regards,

Darin Marshall
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Rather than patching dansguardian, this is my work-around:

In my mac proxy settings, I include the malformed url in my "Bypass proxy setting for the following hosts and domains" list: 'ax.init.itunes.apple.com.'
(with the bad period at the end). This forces only that malformed url to bypass squid and dansguardian. I then set my router filter to accept only that url: "ax.init.utunes.apple.com" without the period at the end.

So only the one bad url bypasses dansguardian. All other http requests still get filtered thru dansguardian. iTunes is now happy.

I can syncing iphone to my itunes successfully but I can't download new apps or update my old app, I have try everything as recommended like change DNS server etc and still not working .. Need a help!!!! downloading itunes from iphone really ripping up my balance... And MY WIFI Doesn't work either is it because my iphone fall many time??????

Can you be a bit more specific on where to apply this workaround? I am using IPCop 1.4.21 with CopPlus (DansGuardian 2.8); I don't find anywhere to add "bypass proxy setting", and have tried adding the "apple.com." to the exception list without success. Thanks for any help you can provide!

iTunes 9.1.1 upgrade for Mac---it STILL THE PROBLEM!

I have not been able to download new music for months!
When is Apple going to do something???

My Internet connection is fine with everything else.

I've tried every suggestion I could find on the web. . and nothing works for me.
Is anyone out there who can help??? I really want to buy music!

It appears I spoke too soon. The idea was to put a bypass entry in the proxy setting for your client for that particular malformed url, so it would not pass that url to dansguardian in the first place. I was giving the example for my mac proxy settings. For WinXP, you would have to change the proxy settings on each client to include that one bypass. There's an entry box there if you look deep enough for it.

For this to work, you need to have some other mechanism to let that one url straight through to the internet. I have a router-level block for all port 80 requests on my subnet except for the DG box, so that forces all proxy clients to use DG for web access. I need to set my router block to let that one malformed url thru.

It turns out I couldn't get my router to properly handle the malformed url in the bypass list. I'll need to figure out a workaround for that problem at the router level.

I have 9.1.1 and have not had access to Itunes because of error 11222 since the update. My husband has another user account and his works. I've done all the DNS cache clearing, firewall changes, registry cleaners, uninstalls and reinstalls, and cannot change the error. Bypasses are out of my ability range. Any new patches or updates to try? I'm downloading everything through my Itouch wifi. It's very upsetting.

Even though I still consider this Apple's problem and they don't (whoever heard of trailing periods on domain names?), I have found that updating my version of Dan's Guardian content filtering from 2.8 to 2.10.1.1 has a workaround in it, and at least lets me access the iTunes store. I'm still having problems accessign the iPod touch updates, but haven't debugged this yet.

In case you are in the same boat as me, running the IPCop firewall with CopPlus add-on (Dan's Guardian), the latest CopPlus release (3.02) is bult using Dan's Guardian 2.10.1.1, which addresses those pesky trailing periods. I just uninstalled the old version of CopPlus (2.2), and installed the latest version (3.02), and things were happy. The directions at http://home.earthlink.net/~copplus/ were sufficiently clear. Thanks to everyone's help with working around Apple's problem!

iTunes 9.2. Still no change.

just got the problem today. i was able to download music yesterday, but not anymore. hope there is a fix soon

OMG!!! You guys are going to freak. Try this ( http://spanningsolutions.com/2010/03/18/itunes-store-not-loading/):

"If you have recently had a problem accessing the iTunes Store with iTunes 9, and you are presented with a message “One Moment Please. Connecting to the iTunes Store. Loading…” or when you try to log in you get a (-50) error message, there is a pretty simple fix. Go to the Edit menu > Preferences > Parental Control Tab > Check Disable iTunes Store > Check Allow access to iTunes U Click OK to save and exit the Preferences. Go to the iTunes Store and let iTunes U load. Then go back to the Edit menu > Preferences > Parental Control Tab > and uncheck Disable iTunes Store. Click OK to save and exit the Preferences. Your iTunes Store should now load."

This worked for me and blew me away.

Even i have the same problem since last update and i have also updaded to itunes 10. But no use. Pls advise

I receive only this message "CANNOT CONNECT TO ITUNES STORE, MAKE SURE YOUR NETWORK CONNECTION IS ACTIVE AND TRY AGAIN".

And on checking with DIAGNOSTICS IT CAME AS SECURE LINK TO ITUNES STORES FAILED AND THE Full detial is attached here.

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Hewlett-Packard HP Pavilion dv5 Notebook PC
iTunes 10.0.0.68
QuickTime 7.6.7
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106

iTunes Serial Number 8D7706008B150C20

Current user is not an administrator.
The current local date and time is 2010-09-13 19:41:09.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.

Video Display Information

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

iPodService 10.0.0.68 is currently running.
iTunesHelper 10.0.0.68 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {A43A7835-67E1-45AE-9B82-EF75DDB414B7}
Description: TeamViewer VPN Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {43870C90-AEC1-41CF-8315-AAB32267B89C}
Description: Broadcom 802.11b/g WLAN
IP Address: 192.168.0.50
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Sep 13 18:04:43 2010

Lease Expires: Tue Sep 14 06:04:43 2010

DNS Servers: 192.168.0.1

Adapter Name: {27241567-65F6-4F88-B2AF-24286DC7F46E}
Description: Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Last successful store access was 2010-08-12 13:01:31.