User profile for user: oddworld_chris
oddworld_chris Author
User level: Level 1
0 points

Wifi Not connecting

Hey Guys,

Having trouble connecting my iPad... which is brilliant by the way, to the internet. I have to sign in first through my university portal, which has worked fine on all other apple products till now. After entering the appropriate username and password, the login site stalls and goes no where. When I close, I have to start the whole process over again, getting no where fast!

I have reset both the settings and device, to no avail. The only other additional information would be that its powered by Cisco Clean Access, and I have all the appropriate settings, I have completely copied everything from my iphone, ensuring that settings are correct.

I dont know if anyone can help, thought I would place on this forum before I start contacting Apple Support, you all seem to know more then me.

If you require more information just let me know.

Chris

Toshiba, Windows 7, proud owner of a 64g iPad :-)

Posted on Apr 3, 2010 9:09 PM

Reply
73 replies
Sort By: 
User profile for user: oddworld_chris
oddworld_chris Author
User level: Level 1
0 points

Apr 3, 2010 9:24 PM in response to Carolyn Samit

Thanks Carolyn for the link

After going through the basics again however, and reconfirming that my iPad is set to DHCP, with my HTTP Proxy off, as is the same with my iphone, I still cannot connect to my university's internet...

oh well, back to the drawing board perhaps... 🙂 thanks anyway

Chris
Reply
User profile for user: netvarmint
netvarmint
User level: Level 1
0 points

Apr 4, 2010 8:24 AM in response to oddworld_chris

I'm having a somewhat similar problem at home. My iPad connects to my wifi without a problem, but the only site I can visit is my access point's web interface. I can't even get to my router's interface from the iPad.

All my other devices (Touch, laptops, Roku) can access the Internet without a problem. I've verified that I have the same settings on my Touch as I do the iPad. At first I thought I had a hardware problem, but now it is sounding like a software problem given the number of people having problems.
Reply
User profile for user: romad
romad
User level: Level 3
909 points

Apr 4, 2010 8:32 AM in response to netvarmint

Ditto here. I use an AirPort Extreme Base Station (11g) and my computers and iPhone doesn't have a problem going to the Internet. I've rebooted the AEBS, restored the iPad, checked everything that the iPad Support pages say to check, but I can't get out. I had no trouble at a Barnes & Noble and a McDonalds last night.

I KNOW the iPad is on my network because I use WiFi to sync an application to my iMac and it works.

I'm going to call Apple tomorrow to see what they say.
Reply
User profile for user: blues334
blues334
User level: Level 1
26 points

Apr 4, 2010 12:25 PM in response to romad

I am having similar issues where at home I can connect to network and Internet. However ifI try to connect at Panera or other free wifi spot, I can connect to the network but no Internet.

I called Apple and they told me to clear the history,cache and cookies from Safari.

Will be going out in a few minutes to see if it works. I will let you all know. If it does pnot work I have an appointment with the Apple genius tomorrow
Reply
User profile for user: luvlabs
luvlabs
User level: Level 4
3,620 points

Apr 4, 2010 12:58 PM in response to oddworld_chris

Cisco Clean Access is your problem. Not sure of a good fix except to dig out the Apple iPhone Enterprise Deployment guide and hand it to the network administrators. They can use the iPhone Deployment app to create the necessary certificate(s) that you are going to need to connect to the university network.
Reply
User profile for user: netvarmint
netvarmint
User level: Level 1
0 points

Apr 4, 2010 12:58 PM in response to netvarmint

Just to follow up on my earlier post. At home, my iPad connects to wifi but can't get to the Internet despite the fact that all my other wireless devices work fine. I'm now at my parent's house and my iPad is working flawlessly with their wifi (i am posting from it now). This seems to reinforce that this is a software issue.
Reply
User profile for user: luvlabs
luvlabs
User level: Level 4
3,620 points

Apr 4, 2010 1:05 PM in response to blues334

Panera and other free hotspots have an intermediate step in logging into their free networks. Normally, a Safari like page should open up (you may have to wait a bit) for you to read and agree to the terms of service. Once you click OK on that, you are given full network access.

If that page doesn't open up, try going to Safari and refreshing the page that opens. That should bring up the Terms page.
Reply
User profile for user: luvlabs
luvlabs
User level: Level 4
3,620 points

Apr 4, 2010 1:09 PM in response to romad

Try this - tap Settings > WiFi > and the blue > next to your network name. What's your IP address? If it starts with 169.x then your router isn't issuing your device an IP address and, as expected, you can't get to the web. If you look at the other parameters, you will find them blank or incomplete.

Are you running the latest firmware on the AEBS?
Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wifi Not connecting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up