Wifi Not connecting

Question

Wifi Not connecting

Hey Guys,

Having trouble connecting my iPad... which is brilliant by the way, to the internet. I have to sign in first through my university portal, which has worked fine on all other apple products till now. After entering the appropriate username and password, the login site stalls and goes no where. When I close, I have to start the whole process over again, getting no where fast!

I have reset both the settings and device, to no avail. The only other additional information would be that its powered by Cisco Clean Access, and I have all the appropriate settings, I have completely copied everything from my iphone, ensuring that settings are correct.

I dont know if anyone can help, thought I would place on this forum before I start contacting Apple Support, you all seem to know more then me.

If you require more information just let me know.

Chris

Toshiba, Windows 7, proud owner of a 64g iPad :-)

Posted on Apr 3, 2010 9:09 PM

Reply

Answer 1

Apr 3, 2010 9:15 PM in response to oddworld_chris

HI,

Go here for the iPad User Guide http://manuals.info.apple.com/enUS/iPad_UserGuide.pdf

Go to page 117

Carolyn 🙂

Reply

Answer 2

Apr 3, 2010 9:24 PM in response to Carolyn Samit

Thanks Carolyn for the link

After going through the basics again however, and reconfirming that my iPad is set to DHCP, with my HTTP Proxy off, as is the same with my iphone, I still cannot connect to my university's internet...

oh well, back to the drawing board perhaps... 🙂 thanks anyway

Chris

Reply

Answer 3

Apr 3, 2010 9:48 PM in response to oddworld_chris

Y iPad is doing the exact same on my hotel wifi run by Matrix. Is this an OS 3.2 bug?

Reply

Answer 4

Apr 3, 2010 9:53 PM in response to Thomas Huxley

hopefully, that way a quick firmware update will solve the issue, I'm just glad I wasn't the only one having issues 🙂

Reply

Answer 5

RubyRuby

Level 1

0 points

Apr 4, 2010 7:10 AM in response to oddworld_chris

I could not connect at a hotel or Panera after connecting to my n network at home. Rebooting the iPad fixed the problem. I wonder if it defaults to the last network (n or g) it last connected to?

So try a reboot.

Reply

Answer 6

Apr 4, 2010 8:24 AM in response to oddworld_chris

I'm having a somewhat similar problem at home. My iPad connects to my wifi without a problem, but the only site I can visit is my access point's web interface. I can't even get to my router's interface from the iPad.

All my other devices (Touch, laptops, Roku) can access the Internet without a problem. I've verified that I have the same settings on my Touch as I do the iPad. At first I thought I had a hardware problem, but now it is sounding like a software problem given the number of people having problems.

Reply

Answer 7

romad

Level 3

907 points

Apr 4, 2010 8:32 AM in response to netvarmint

Ditto here. I use an AirPort Extreme Base Station (11g) and my computers and iPhone doesn't have a problem going to the Internet. I've rebooted the AEBS, restored the iPad, checked everything that the iPad Support pages say to check, but I can't get out. I had no trouble at a Barnes & Noble and a McDonalds last night.

I KNOW the iPad is on my network because I use WiFi to sync an application to my iMac and it works.

I'm going to call Apple tomorrow to see what they say.

Reply

Answer 8

blues334

Level 1

26 points

Apr 4, 2010 12:25 PM in response to romad

I am having similar issues where at home I can connect to network and Internet. However ifI try to connect at Panera or other free wifi spot, I can connect to the network but no Internet.

I called Apple and they told me to clear the history,cache and cookies from Safari.

Will be going out in a few minutes to see if it works. I will let you all know. If it does pnot work I have an appointment with the Apple genius tomorrow

Reply

Answer 9

luvlabs

Level 4

3,620 points

Apr 4, 2010 12:58 PM in response to oddworld_chris

Cisco Clean Access is your problem. Not sure of a good fix except to dig out the Apple iPhone Enterprise Deployment guide and hand it to the network administrators. They can use the iPhone Deployment app to create the necessary certificate(s) that you are going to need to connect to the university network.

Reply

Answer 10

Apr 4, 2010 12:58 PM in response to netvarmint

Just to follow up on my earlier post. At home, my iPad connects to wifi but can't get to the Internet despite the fact that all my other wireless devices work fine. I'm now at my parent's house and my iPad is working flawlessly with their wifi (i am posting from it now). This seems to reinforce that this is a software issue.

Reply

Answer 11

Apr 4, 2010 12:59 PM in response to netvarmint

Do you have identical routers at both locations ?

Reply

Answer 12

luvlabs

Level 4

3,620 points

Apr 4, 2010 1:05 PM in response to blues334

Panera and other free hotspots have an intermediate step in logging into their free networks. Normally, a Safari like page should open up (you may have to wait a bit) for you to read and agree to the terms of service. Once you click OK on that, you are given full network access.

If that page doesn't open up, try going to Safari and refreshing the page that opens. That should bring up the Terms page.

Reply

Answer 13

luvlabs

Level 4

3,620 points

Apr 4, 2010 1:09 PM in response to romad

Try this - tap Settings > WiFi > and the blue > next to your network name. What's your IP address? If it starts with 169.x then your router isn't issuing your device an IP address and, as expected, you can't get to the web. If you look at the other parameters, you will find them blank or incomplete.

Are you running the latest firmware on the AEBS?

Reply

Answer 14

Apr 4, 2010 1:19 PM in response to Graham Outterside

Graham - No, at home I have a router with a separate access point. My parents have a combo wireless router & dsl modem.

Reply

Answer 15

blues334

Level 1

26 points

Apr 4, 2010 2:45 PM in response to netvarmint

Well, I did like the Apple consultant told me and cleared at the Safari cache, history and cookies.
Went up to Panera and have connection the the network and Internet!

You might want to try that to see if that gets your iPad going

Reply