You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wifi Not connecting

Hey Guys,

Having trouble connecting my iPad... which is brilliant by the way, to the internet. I have to sign in first through my university portal, which has worked fine on all other apple products till now. After entering the appropriate username and password, the login site stalls and goes no where. When I close, I have to start the whole process over again, getting no where fast!

I have reset both the settings and device, to no avail. The only other additional information would be that its powered by Cisco Clean Access, and I have all the appropriate settings, I have completely copied everything from my iphone, ensuring that settings are correct.

I dont know if anyone can help, thought I would place on this forum before I start contacting Apple Support, you all seem to know more then me.

If you require more information just let me know.

Chris

Toshiba, Windows 7, proud owner of a 64g iPad :-)

Posted on Apr 3, 2010 9:09 PM

73 replies

Apr 5, 2010 1:39 PM in response to markmal

markmal wrote:
the imac is given an ip address that starts with 66; the ipad is given something like 192. (which sounds like it means it's not really being given an ip address at all, right?)

Those are both okay - its the addresses that start with 169 that are the 'no connection' ones.

I assume everyone has their HTTP proxy set as OFF in the Settings ?

Pepbill

Level 1

0 points

Apr 5, 2010 1:43 PM in response to romad

Hmm you know that might be a clue. When I connect to a "shared" connection to my laptop it connects fine. NAT is on because it's a shared connection. The larger network NAT is not on.

Apr 5, 2010 2:24 PM in response to oddworld_chris

Hey Chris. I actually had the same exact issue today. I brought my iPad to my university and couldn't connect through their web portal. I entered my credentials and it just sat there on the login screen. Pretty frustrating. Then to be sure I tried my iPhone and it connected first time like usual. Hopefully this gets fixed through a firmware update or something or else theirs gonna be some more angry people.

Pepbill

Level 1

0 points

Apr 5, 2010 3:56 PM in response to oddworld_chris

Ok Guys here's what I did to solve the problem. I don't know if it will work but I've duplicated it.

1. Turn off and on your Wi-fi
2. Forget the network you are trying to connect to (click right arrow etc)
3. Click Wi-Fi Networks on top left
4. Click the network you want to connect to
5. type in password
6. You'll get an error again
7. Click Dismiss
8. Click Join Again

You might have to go to step 2 if step 8 doesn't work but I never had to go through step 2 more than once.

If it works for you call it the pepbill workaround! 🙂 Always wanted something named after me 🙂

RyanArm

Level 1

0 points

May 18, 2010 5:37 PM in response to oddworld_chris

I cannot watch a movie without my iPad losing the Wi-Fi connection.

I've tried all the solutions Apple Support recommends, and none of these have permanently fixed the problem! I really wonder if this issue is related to a limited number of users. Seems there are a LOT of us.

APPLE. PLEASE HELP!

Jun 18, 2010 3:28 AM in response to oddworld_chris

This is definitely an issue specific to the iPad. I am a mobile worker and I have Wifi at home, office, hotels etc and I cannot logon to any that require authentication. Of interest, this did work on day 1 of owning the laptop, but has not worked since. I have tried all the suggestions above, confirmed that my iPhone can logon where my iPad cant. When no authentication is required through the browser, my iPad conects with no issue.

JimHdk

Level 7

28,898 points

Jun 18, 2010 5:11 AM in response to Cant I just use my .mac name?

Cant I just use my .mac name? wrote:
This is definitely an issue specific to the iPad. I am a mobile worker and I have Wifi at home, office, hotels etc and I cannot logon to any that require authentication. Of interest, this did work on day 1 of owning the laptop, but has not worked since. I have tried all the suggestions above, confirmed that my iPhone can logon where my iPad cant. When no authentication is required through the browser, my iPad conects with no issue.

Turn off Autofill in Safari and you will have better luck accessing WiFi services that require browser login authentication.

Jun 18, 2010 1:10 PM in response to oddworld_chris

Hi, Have there been any developments on this front? I've been unable to connect to my university wifi, Starbucks, several cafes or my local library. Just as some of you, I get trapped on the log-in page or have my password rejected, although I can connect without issue from my iPhone and Macbook. I took my iPad into the genius bar and they said I'd just have to wait for an update.
The support article is of no use as the routers are not mine to adjust. Help?!

lllaass

Level 10

210,459 points

Jun 18, 2010 2:01 PM in response to markmal

an address starting with 192 is a private and most (if not all home routers) use this as the first three characters. The next thre are typically 168. An address starting with 169 is a self-assigned address and is usually assigned by itself when a device can't get an address form the server.

LisaNan

Level 1

0 points

Jun 18, 2010 2:05 PM in response to oddworld_chris

I bought the Ipad with wifi for my trip to France. I could not connect to wifi anywhere during our travels. It acknowledged there was wifi but I couldn't put in the password. After a while it wouldn't recognize our cameras either to download our photos. Very disappointing and I'm a big fan of Apple. I hope they will fix this problem. Anyone figured this out yet?

JimHdk

Level 7

28,898 points

Jun 18, 2010 2:21 PM in response to Carolbegg

Carolbegg wrote:
Hi, Have there been any developments on this front? I've been unable to connect to my university wifi, Starbucks, several cafes or my local library. Just as some of you, I get trapped on the log-in page or have my password rejected, although I can connect without issue from my iPhone and Macbook. I took my iPad into the genius bar and they said I'd just have to wait for an update.
The support article is of no use as the routers are not mine to adjust. Help?!

If you get to the browser log-in page you do not have a WiFi problem. Turn off Autofill in Safari and you will have better luck accessing WiFi services that use browser login/acknowledgement pages. There is an interference with some WiFi services and the Safari Autofill feature (bringing up a save dialog). This information has been posted here before.

Jun 19, 2010 10:10 AM in response to JimHdk

My neighbor was having issue where if the iPad went to sleep or he turns it off for a few minutes, he'd have to re-enter the WPS/WPK2 password to reconnect to his router. None of his Macs on WiFi had this issue.

It turned out that this Buffalo router was set to timeout on the password/encryption key after every 60 minutes. This was the router's default setting. I went into the router configuration page and switched the timeout to 0 (no timeout) and he no longer needs to enter the password every time.

It would seem that there's some difference in how the Macs and iPad handle getting on WiFi after a wakeup or powerup when it was previously connected.

I never had the issue on my iPad since my router was set for no timeout.

Jun 22, 2010 3:13 PM in response to JimHdk

Thanks for replying, but I've read the information posted here, which is why I asked after developments. As the problems I'm experiencing with connecting to certain wifi spots are similar to 2 other posters here, I ventured to ask. I don't have autofill on, and I'm led to the same log page through safari and settings.

Jun 23, 2010 12:25 AM in response to oddworld_chris

The autofill recommendation has fixed this problem for me, thanks a bunch!!

N

Jun 23, 2010 8:54 AM in response to oddworld_chris

I was facing the issues whenever i was trying to connect wifi in public places like hotel or airport where you need to enter user I'd and password on a web page presented by wifi provider like btopenzone. I had to turn autofill off in safari settings and the problem was resolved. It seems there is a race condition whereby with autofill on safari tries to open a dialogue box asking to save the password while the login page is closing and that used to hang everything up. With autofill off, the problem is resolved. Typingin away from an airport lounge now to prove the point.

Wifi Not connecting