iPad freezing when playing video.

Any time I play a video I can count on it freezing if it is html5. YouTube plays longer but if I have a video that's about 6 or 7 minutes it will freeze and playing a stored video will always freeze after about the same amount of time. In order to get out of it I have to do a hard reset! Anyone else having this problem?

MacBook Pro 17" Unibody 2.93Ghz, Mac OS X (10.6.3), iPad 32 GB

Posted on Apr 4, 2010 12:39 PM

Reply
350 replies

Apr 13, 2010 9:07 AM in response to BigXials

I have the same problem, freezes every time I watch a video for a few minutes. Main source for trying has been youtube, straight through app and through Safari. Have to do reset, hold home+pwr, to get it going again. I really jope it's a software fix since I'm in Europe and can't just walk into an Apple store to get it replaced right now.

Anyone that has heard anything official from Apple regarding this, maybe something while talking to the support crew?

Apr 13, 2010 12:09 PM in response to BigXials

My iPad was freezing when playing video, responding only to a reset (pressing power and menu at same time). I restored it from scratch, played video on the fresh system, and the problem persisted. Today, I made an appointment at the Genius Bar, and we were able to reproduce the problem in store.

The Genius handed me over a new iPad. The new one works perfectly, and I'm really enjoying streaming video. If you are experiencing frequent freezing (mine occurred on almost all web videos and often on youtube and even apple's video app), it's not normal. It's a hardware problem. You can get it replaced.

Apr 13, 2010 7:09 PM in response to BigXials

After reading this thread pretty carefully and trying everything I could think of, I finally called Apple. It took awhile to get to Jason, the second-level specialist, who was very, very polite and accommodating, but after going through a lengthy litany of procedures, and finally trying a video which performed perfectly (making me a little nervous) before freezing after nine minutes, he agreed to replace the unit. My provisional conclusion is that some small subset of iPads are afflicted with this problem, and that Apple as an entity is either not yet aware of it or not willing to acknowledge it. But their service people are so astonishingly conscientious that, as frustrated as I am, I am still proud to be an Apple fanatic.

I have lots of other Apple products, including an original "1984" unit I am keeping, because someday it will make me rich. I think this iPad thing, which I bought even though I dismissed it as nothing more than a Maxi-Pad (which it is), is still an incredible breakthrough. Like the little girl in Steve Job's recent presentation of the new operating system, who hugs the machine as if it were a Teddy Bear, I am very, very fond of this device, and I grudgingly forgive Apple for breaching their normal high standards of quality control.

Apr 14, 2010 1:19 PM in response to BigXials

My Mom's iPad freezing is due to her connection speed. Here DSL speed is .66Mbps download and .12Mbps upload, via a G-router and on speedtest.net via my iPhone. Compare this to almost 9.0Mbps on my home Cable network. She took it to the Apple store and the videos played fine there apparently. They instructed her to press "Pause" and wait for the video to load.

So.. I guess it's time to upgrade to faster DSL or cable if she wants to watch the guided tour vids on her iPad w/out interruption!

Apr 15, 2010 8:32 PM in response to BigXials

Something I have noticed when going to youtube this last week- not on an iPad, but my computer at work (ok I was slacking!) youtube crashed safari nearly every time. My coworker tried and it crashed her safari as well- firefox- same thing.

I got home and tried it on my imac- crashed safari, my G4 laptop- crash. Something is up w/ the youtube site I'd say. I don't know if this is what is causing crashes on the iPads, but it could be contributing to the problem

Apr 15, 2010 9:35 PM in response to BigXials

To anyone having this issue, please check your WIFI setup and the WIFI issue threads. I didn't realize there was the widespread wifi issue until I noticed both ABC App video freezes and very slow or delayed App Store downloads. After searching, I changed my primary router to 802.11g only and set the iPad up for that - all my video freezing and downloading problems went away immediately. I can't really even use my AirPort Extreme 'N' with the iPad due to the current wifi issue.

Apr 17, 2010 6:07 PM in response to BigXials

Here are my findings:

I've locked up three or four times in YouTube, once in Videos and consistently with Air Video (a FANTASTIC app, gotta check it out folks).

It's only video that locks, this has happened via 3G and WiFi - the Air Video developer wrote to me saying there are some folks out there with the problem and it's definitely a firmware or hardware issue.

I restore from scratch, even resetting ALL settings - same problem.

I'll be headed to the Broadway glass store tomorrow evening!

= )

I just hope I can reproduce the problem, it doesn't ALWAYS lock up.

Jacques

Apr 17, 2010 6:19 PM in response to BigXials

64GB iPad here...which I definitely love...but...

Well, add me to the list. Happens consistently with Air Video, vimeo.com, and sometimes with ABC player. Videos ON the iPad play just fine.

Also, for those looking at the WiFi connection...I can confirm, this happens on both 802.11g 2.4GHz as well as 802.11n 5GHz. I have two networks running here, one is 802.11g only, the other is 5GHz 802.11n. iPad freeze up takes place regardless of which WiFi network I'm on.

I'm hoping this is a firmware issue... It took forever to sync my iPad the first time, and I REALLY don't want to have to go through that again...

Apr 17, 2010 7:55 PM in response to devirkahan

devirkahan wrote:
Have you tried RESETTING the router, and not just changing them? This seems to have worked for a few people, and as of now, for me too! :P


I do not have a single router setup. I have a NETGEAR UTM Firewall as my router, and Access Points running through my home. The APs are connected via Gigabit Ethernet to a 24 port switch, which is connected to my UTM. I have reset the APs...several times. No joy...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad freezing when playing video.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.