iPad freezing when playing video.

I just wanted to give some people some hope. I have been trying to reproduce the "freezing" problem that I was experiencing, and ever since my last sync I have not been able to get it to lock up. I have played at least 15 YouTube videos without it locking up. To the guy with the mom who has an iPad, be sure it's not a buffering issue. Does her iPad become unresponsive and she has to do a hard reset. The reason I ask is because I get the feeling that a lot of the comments on here have to do with the videos just not loading fast enough, not the "my iPad just locked up and is unresponsive" problem that this thread is about.

It might just be a buffering issue. She has the lowest level of Verizon DSL and a G Cisco linksys router. It performed fine with my N router of same make and Cox Premier level cable. It's just that I've never had that issue on my other apple wireless devices on her network.

If the iPad isn't locking up everything should be fine. Everything with your network is probably fine too. Tell her to try a bunch of different videos. I still have trouble trying too watch those Apple videos on my iPad, but they do the same on my computer, some videos buffer fast and some seem to take forever. I would just tell her to try some other videos, maybe tell her to watch a video in the ABC app and see if its still stuttering

I have the same problem, freezes every time I watch a video for a few minutes. Main source for trying has been youtube, straight through app and through Safari. Have to do reset, hold home+pwr, to get it going again. I really jope it's a software fix since I'm in Europe and can't just walk into an Apple store to get it replaced right now.

Anyone that has heard anything official from Apple regarding this, maybe something while talking to the support crew?

My iPad was freezing when playing video, responding only to a reset (pressing power and menu at same time). I restored it from scratch, played video on the fresh system, and the problem persisted. Today, I made an appointment at the Genius Bar, and we were able to reproduce the problem in store.

The Genius handed me over a new iPad. The new one works perfectly, and I'm really enjoying streaming video. If you are experiencing frequent freezing (mine occurred on almost all web videos and often on youtube and even apple's video app), it's not normal. It's a hardware problem. You can get it replaced.

I'm curious to know what kind of internet speed you have? My Mom has the lowest tier of Verizon DSL. (They say it's 1Mbps). It's a G router providing the signal.

Hives: I got a 16Mbps DSL line, let's say I get half of that through my wireless connection. Anyway I'm fairly sure this isn't related to bandwith or buffering. I don't really think it's a hardware issue either but I guess that's partly wishful thinking as well!

I had reported yesterday that my freezing problems had stopped, but I just tried watching a video on the CBS website and it locked up in under 1 minute. I am taking this thing back tomorrow for a new one.

Bud:
Thanks for that response. I think that pretty much confirms that there is a manufacturing defect that can cause this issue. You reproduced the problem repeatedly and confirmed a fix by swapping out the hardware.

To all you people with buffering problems, that is a totally separate issue. You should consider starting a new thread.

After reading this thread pretty carefully and trying everything I could think of, I finally called Apple. It took awhile to get to Jason, the second-level specialist, who was very, very polite and accommodating, but after going through a lengthy litany of procedures, and finally trying a video which performed perfectly (making me a little nervous) before freezing after nine minutes, he agreed to replace the unit. My provisional conclusion is that some small subset of iPads are afflicted with this problem, and that Apple as an entity is either not yet aware of it or not willing to acknowledge it. But their service people are so astonishingly conscientious that, as frustrated as I am, I am still proud to be an Apple fanatic.

I have lots of other Apple products, including an original "1984" unit I am keeping, because someday it will make me rich. I think this iPad thing, which I bought even though I dismissed it as nothing more than a Maxi-Pad (which it is), is still an incredible breakthrough. Like the little girl in Steve Job's recent presentation of the new operating system, who hugs the machine as if it were a Teddy Bear, I am very, very fond of this device, and I grudgingly forgive Apple for breaching their normal high standards of quality control.

I just wanted to give my final update. I took my iPad back to the Apple Store today and got a new one. This one is working perfectly, I have watched a bunch of videos and have not had one problem. So if you are experiencing problems with your iPad freezing take it back and demand an exchange, as the problem appears to be a hardware malfunction.

My Mom's iPad freezing is due to her connection speed. Here DSL speed is .66Mbps download and .12Mbps upload, via a G-router and on speedtest.net via my iPhone. Compare this to almost 9.0Mbps on my home Cable network. She took it to the Apple store and the videos played fine there apparently. They instructed her to press "Pause" and wait for the video to load.

So.. I guess it's time to upgrade to faster DSL or cable if she wants to watch the guided tour vids on her iPad w/out interruption!

Same problem here. When I first got it, Netflix seemed to work fine. Now it freezes up pretty regularly. ABC video freezes almost immediately.

Sounds like I should make an appt at the genius bar.

Yeah my problem is Im in Europe so I cant just walk into an Apple store, and to top that they pushed the release over here til end of may. I really want to hear something "official" from Apple on this issue so I can decide if I need to send my pad to the US for replacement!

I posted an earlier entry with this very issue...today I replaced mine and the new one seems to be fine