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Randy Fast Author

Level 4

1,426 points

Unknown error 5002.

Since the last iTunes update every time I download an app update I get this message.

"We could not complete your iTunes Store request. An unknown error occurred (5002)."

After I click OK the app downloads anyway.

Dell Vostro 1400, Windows 7, iPhone 3G 16GB, iPod video 60GB

Posted on Apr 6, 2010 9:54 AM

19 replies

Yitzi

Level 1

0 points

Apr 27, 2010 8:22 AM in response to Randy Fast

I no longer have any issues with these problems. It just stopped giving me errors. Thank you. Must have been Apple's servers or something, not the iTunes update. Thanks Apple 🙂

Kevenly

Level 1

25 points

May 1, 2010 1:01 PM in response to Randy Fast

No more errors for me, but I'm still getting pushed to the account display screen when trying to update or download. Profoundly annoying as the only way to stop it is to quit and restart iTunes. This and the -5002 appeared at the same time with 9.1 and has not changed with 9.1.1 except for now the elimination of the -5002 error.

May 2, 2010 9:08 PM in response to Yitzi

Same with me, the errors are gone. Thank you Apple.

May 3, 2010 8:00 AM in response to Randy Fast

I keep getting this error and every time I do "try again" it comes up with another error stating that there is a problem with my credit account (which has a balance from gift cards) and deducts 99 cents every time I do this. So far iTunes/Apple owes me $5.94 because it won't let me get the song that I have been trying to purchase. Even when I try to get a FREE song it deducts 99 cents! This is crap! I can't purchase songs and they are stealing my money!

Unknown error 5002.