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Level 1

0 points

iTunes Could Not Connect To The iTunes Store

When attempting to do anything in iTunes which uses the iTunes store I receive the following message: "iTunes Could Not Connect To The iTunes Store. Make sure your network connection is active and try again."

This problem has only begun to occur since updating iTunes to version 9.1. I a 64-bit version of Windows 7 and iTunes has worked perfectly until this latest update. I checked with my coworkers and they are all having the same problem. Additionally, I performed a clean uninstall and reinstall of iTunes per the Apple support websites instructions for Windows 7. As I browse around this forum there seems to be many recently active threads concerning problems with the iTunes store. All this leads me to believe that the problem is on Apple's end, not mine.

Can anyone confirm this?

Thanks!

HP Pavilion dv6 Entertainment Notebook, Windows 7, Intel DuoCore 4GB DDR

Posted on Apr 7, 2010 10:21 AM

144 replies

Apr 12, 2010 3:00 AM in response to sdmcgowan

Thank You Thank You Thank You!!! This WORKED!!!

Apr 12, 2010 11:07 AM in response to Gonzoman

@Gonzoman wrote:

"open Internet explorer, click tools tab, click internet options, click connections tab, click lan settings, click use a proxy server for your lan! (for me i "un"-checked the proxy server box.)"

This worked for me! Thanks!

julboyle

Level 1

0 points

Apr 12, 2010 11:30 AM in response to Christopher Raisin

THANK YOU!! It worked!

yofitofi

Level 1

0 points

Apr 12, 2010 4:55 PM in response to jeffloven

Like many others, when I updated to itunes 9.1, I could no longer connect to the itunes store. I've tried:
- Running itunes diagnostics (internet connection is OK)
- Allowing pop up windows in Firefox (my default browser) and Explorer
- Changing LAN settings in Explorer
- Changing parental controls in itunes
- Ensuring itunes is an exception in my windows firewall

I've easily spent an hour on this, and am really irritated that Apple is making me waste my time on a problem that's obviously a software problem on its end.

Apr 13, 2010 6:52 AM in response to yofitofi

For us it is a network issue. With our Macbooks and iTunes 9.1 we cannot connect to the store on our network, but we can at home. The iTunes U fix doesn't work and iTunes 9.0 users can connect fine.

Budhound

Level 1

4 points

Apr 13, 2010 8:51 AM in response to jeffloven

I'm running Win 7 64-bit and am having the same issue. iTunes worked great until the new update. I have tried every trick and "fix" out there. None of them work. What's interesting is that I went into the Apple store and I was able to connect to the iTunes store and can also connect at home. I told everyone around me at work to not update to 9.1 and they can still connect at work. There is something with 9.1 that makes the firewall at work stop it. I have spent countless hours trying to figure it out but nothing works. I have called tech support and they say they are inundated with phone calls but no one knows how to fix it. Good job Apple!!

Apr 13, 2010 1:06 PM in response to jeffloven

I have tried changing the preferences and parental controls like everyone said and the problem is still there, and i have even uninstalled and reinstalled it more than once and that did not help either.
When i try to connect to the store it still comes up with the message: iTunes could not connect to the iTunes store Make sure your network connection is active and try again.
I am running windows 7 professional 64-bit and i have never had problems with it before i updated iTunes
please help me

JTweedle

Level 1

0 points

Apr 14, 2010 4:03 PM in response to jeffloven

3 weeks ago i updated to 9.0 and was surffing itunes just fine then I noticed that the Itunes Store stopped working in the same session. I thought it was just site congestion but i have not been able to connect since. I can logon to my account from my Iphone but not PC. updated to 9.1 but no help. what is interesting is that i can connect to the itunes store from two different Windows Logon accounts on the same computer (one User one Admin) and view the itunes store content. so it seems profile related for me.

JTweedle

Level 1

0 points

Apr 14, 2010 4:58 PM in response to JTweedle

It seems the there are some issues with the way Itunes Application is handling ItunesU and parental control with non-Admin privlages. Itunes could not set audio player defaults when changing Parental control options. I played around with this untill i added the problem windows account to the local administrators security group and then opened Itunes preferances and turned ItunesU-on, Parental Controlls>disable-Itunes store, allowed ItunesU.
Closed Itunes reopend and removed the settings i just set. then removed the account from the local admins group. restarted Itunes. Seems ok now.

homemojo

Level 1

0 points

Apr 14, 2010 8:08 PM in response to Christopher Raisin

1. Open iTunes
2. Click on Edit/Preferences
3. Under Parental Controls, DISABLE access to the iTunes Store
4. Then check the box to ALLOW access to iTunes U
5. Try to log in to the store again through iTunes - it will send you
direct to the iTunes U store
6. Repeat step 2
7. Under Parental Controls nor ENABLE access to the iTunes Store.

Voila! All fixed. Obviously an error in the latest release of iTunes, but getting Apple to fix it seems an impossibility!
This also is worked for us. Many thanks!

KouKee

Level 1

0 points

Apr 15, 2010 1:35 PM in response to homemojo

This does not work for me on Mac OS X Snow Leopard.
It works perfectly on my iPod but not on my Mac! I don't know what's happening?!

Apr 15, 2010 1:41 PM in response to homemojo

The parental controls thing didn't work for me.

Do you have to shut down and restart iTunes after each change to the Parental Controls or what? Arrrgh.

Apr 15, 2010 1:42 PM in response to JTweedle

JTweedle - what do you mean when you say "removed the account from the local admins group. restarted Itunes"

How do you do that exactly?

jvolvo12

Level 1

0 points

Apr 15, 2010 5:25 PM in response to CJ0515

cj it worked thanks hopefully it will stay ok it was a real pain not getting to the store

Apr 17, 2010 5:17 AM in response to Gonzoman

Since DL itunes 9.1, I can't log into my mobile me account. I also had a problem with Citrix. I hope Apple address's this problem soon. I assume the itunes store is losing money!

iTunes Could Not Connect To The iTunes Store