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iPad clock

Ive noticed that the clock never keeps good time. If I wake it it will be a few minutes behind from my iPhone. I have never seen it slower then 6 min. Has anyone else seen this issue?

PowerMac G5, Mac OS X (10.5.8)

Posted on Apr 7, 2010 9:55 AM

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110 replies

May 14, 2010 7:09 AM in response to colin woods

I am experiencing this issue as well:

My initial iPad had a crack in the aluminum so I picked up a replacement yesterday. The old one, for the 11 days I had it, never had a single issue with the clock. This one is consistently 20-40 minutes off time-wise. The only fix is rebooting the unit, but the fix only lasts until the next time I sleep the unit (I can actually see when I wake the unit, the time shifts from the correct time to the iPad error time).

FWIW I had a previous gen iPhone replacement with this issue. Old phone worked fine, new phone could not keep time. Per the genius suggestion I replaced the sim which did not help and finally we had to replace the iPhone.

I'm going to take the iPad in and try and get it replaced...

May 14, 2010 9:35 AM in response to colin woods

I called Apple Care and I was told that while the clock issue is not officially recognized by Apple Technicians, they are aware that it is afflicting a large number of people. The gentleman I spoke with (I really do think highly of the representatives, both in store and on the phone, that Apple's hiring company hires), set me up with an in store apple appointment to have my new iPad replaced.

The representative also informed me that the best place to log these complaints is at apple.com/feedback as the representatives/technicians do not spend much time looking at these forums. I would urge everyone to report their issues at that site.

May 15, 2010 4:50 AM in response to colin woods

Great. I wasn't even aware this issue existed until this morning. I woke up at 7am EST on 05/15/10, and the clock/date was showing 11:11pm EST 05/14/10.

Just ran a sync and the clock did not auto-correct (running PC windows Vista with iTunes). I can set it manually, but when flipping back to auto-synch it reverts back 8 hours. It does align with the time that the device went into sleep mode last night.

It literally just started for me. I don't like the thought of having to ship this ipad off and wait around for a new one, which seems like the only fix that's been proposed by Apple. Good thing I at least have the care plan for these things.

I really hope it's just a software issue...

ps - thanks for the feedback link too; I'll make sure to do my part and post a report right now. I hope others aren't lazy and do same.

May 16, 2010 10:27 AM in response to celliott147

celliott147 wrote:
i'm wondering if it is related to the DHCP bug that has been documented by apple...


I think that this and the DHCP bug may both stem from quirks in power management.

Also, wanted to second the comment someone else made that after two days of clock wierdness, my problems disappeared just like that. I really don suspect this is a firmware thing..

May 17, 2010 4:31 AM in response to stercesderised

Just another follow up that the fix for this (power down / reboot of iPad) is still holding up nicely.

I wonder if this has something to do with memory to be honest. I don't have a statistically valid sample size or anything, but I was playing X-Plane a lot before this happened (and X-Plane devs state that they push the device within 2% of crashing every time).

Anyway, if you have this issue, just power down / reboot and the issue should go away (hold home button + iPad lock button together)

May 17, 2010 8:07 AM in response to stercesderised

Stercesderised - Tried the power down/reboot method, no luck here. I have tried everything software I can think of (reinstall, reboot, sync, manual fix, toggling, wifi v. 3g, etc) and the problem persists.

As to your question regarding memory, I have not been using my iPad heavily, but when I do use it, it is with simple apps like mail, safari, IM+, PDF reader, cloud storage servers, and some simple puzzle games. This clock issue appears even if I have used no apps for long periods of time.

May 18, 2010 4:14 AM in response to WiscMAG

WiscMAG - Wow...manual setting of the clock doesn't hold??!! That's completely different than the issue that I was having. I haven't had a repeat of the issue so far either, so I'm really kind of baffled by it. It seems like it was almost a random incident....put the device into sleep mode just before bed one night, woke up, and had the issue.

Still hasn't come back though. I'd recommend returning yours asap if manual setting of the clock doesn't hold though. It sounds like something is wrong in the OS. Some people say it may be a hardware issue, but I'm having a tough time seeing that...

May 18, 2010 7:16 AM in response to colin woods

So, I had my old iPad switched out yesterday, the new one has yet to show any clock oddness.

I was told by the Apple Genius that this is a known problem that afflicted a known quantity of iPads. I'd strongly suggest if anyone is having this issue, take it to the Apple Store, after all you just paid 500-900$ for a product that can't tell time right...

(also, manual setting the clock worked fine, but if I switched it back to automatic, it would revert to the wrong time. Based on the discussion I had with the Apple Care representative, the Apple Genius last night and prior experience, this is most definitely hardware).

May 23, 2010 10:12 PM in response to colin woods

Had my iPad since April 3 - was on vacation and had it ups'd to my hotel. My iPad is currently off by 3 hours. Neither sync nor hard reboot correct it. I am really annoyed: my closest apple store is 30+ miles away and this is a ridiculous problem to spend that gas money on. I've been proselytizing apple for decades and cheering the iPad, and this feels really stupid.

iPad clock

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