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Fixed my slow iPad Wi-Fi issue, here is what I found...

I believe the iPad may have a issue if the router's QoS (Quality of Service) is enabled. I have a Linksys WRT300N router and when I disabled the QoS my download speed went from ~500Kbps to ~13000Kbps. This QoS setting does is not affecting my iPhone and iPod devices, only the iPad.

I have not experienced any signal issues, so I don't know if this will resolve those issues. I have informed Apple of my findings. QoS is a common feature on many routers, so if you are experiencing Wi-Fi issues please disable QoS in your router and let everybody know if this fixes your problem. Please report back your routers make/model and where to find the QoS setting.

If your were experiencing signal issues and after applying this patch resolves those issues please let everybody know by responding to this thread.

< Edited by Host >

Mini, Mac OS X (10.6.3)

Posted on Apr 12, 2010 1:32 PM

Reply
218 replies

May 15, 2012 9:47 AM in response to Jesse Diaz

Jesse:


The issue is iPad using a WiFi router. Not while connecting via the phone.

Been going on since the original iPad, and iPad2


Just Google speed test. Any of the top listings will work. I've used speedtest.net just fine.

Test on a netbook, laptop, desktop, wired & wireless to get a baseline of your ISP and router first.

Then download one of the free speed test apps for the iPad, and test again. Those of us who had the problem becasue of the noticable difference, were then looking for answers, and found them here.


Slow speed problem identified, answer found, router setting changed, slow speed problem fixed!


Go to the router settings, change as advised, test again, see and experience the difference. At least, that's what most of us got after making the changes to the router. Furgettabout it after that!


Good luck!

May 15, 2012 10:17 AM in response to jockogator

I was one of the early posters on this. Very disappointing that Apple hasn't yet addressed this. I have an iPad 2 (and iPhone, Windows 7 PC and Macbook Pro). My iPad is WiFi only. The slow WiFi connection only happened on the iPad - no other devices.


To check your speed, I suggest Speedtest.net on a computer and the Speedtest.net Mobile Speed Test app for iPhone and iPad. I've had excellent results with them - very accurate.


As I've posted before, the best results in improving the speed come from adjusting your router settings. They can be accessed thru the admin page in your browser - on many routers it is found by typing 192.168.1.1 in the URL of your browser and hitting return. If that isn't it, you need to run a command prompt and type "IPCONFIG /all" (note the space before the slash) and then find the IP of your default gateway, then type that into your browswer to get to the admin page. Your router may be password protected. If you haven't changed it, many of them (netgear especially) have them set at the default of "admin" for user ID and "password" for password. Yeah, creative huh? :-)


Find the setting for either QoS (Quality of Service) or MMS (Multi-Media Services). UNCHECK THE BOX FOR EITHER OF THESE OPTIONS. They are essentially the same thing and, in theory, are there to throttle bandwidth for certain services to give greater priority to things that are bandwidth-heavy, like streaming video. I've never seen any affect on any other device's speed whether they are checked or not. Unchecking them will fix the slow speeds on the iPad for most people (as it did for me, and many others as attested here). Oddly, I've never had slow connections on my iPad when connecting in hotspots, where I obviously don't have control over router settings. This seems to just be a problem in the home for most of us.


Good luck & happy surfing!

May 20, 2012 10:05 AM in response to CM2010

I have a ipad, 3rd generation. iPhone 4S. My internet connection is 100mb on computer. Phone is fine, but iPad is horrid. My modem/router is a Motorola SURFboard SBG6580. I do not see anything in the router settings that resemble any of the suggestions. If anyone is familiar with this router, I sure would appreciate some guidance. I couldn't find anything on Motorola site.


User uploaded file

May 24, 2012 7:37 AM in response to CM2010

Just wanted to say thanks. I feel like kind of an idiot. I've had ipads for 2 years, I'm on an ipad 2 now, and I just thought it was a bit slow on my home wifi, and I couldn't watch youtube videos. Wasn't really a problem until I bought an apple tv. Spent hours researching, updating router firmware, changing settings, then I found this thread. Found out my desktop and laptop were downloading at 20-25 and ipad at .75. Turned off WMM and everything is great. Thanks for the help. I wish I found this thread yesterday.

Jul 2, 2012 9:38 PM in response to CM2010

Owned my Ipad 2 for less than a week, having trouble with intermitent slow speeds and dropped wi-fi connection. Have 3 Ipod touches and 2 P.C.'s running windows 7 that all work fine.


Installed the same speed test app on my ipod and ipad, ipod=fine; ipad=sits there and says looking for server (using speed test.net). I installed the same ebay app on both; ipod=fine, ipad2=lost connection with server.


So then I hit Settings>Reset>Erase all content and settings (WARNING, THIS DELETE's EVERYTHING) . I then set my ipad2 up as a new device. Used the same itunes info that I have on the ipod (which I did before), and started over. I installed the Speedtest.net app and tried it about 30 times. Worked fine. Installled the Ebay App for Ebay and tried to sign into Ebay, bogged it down. Tried the speed test.net app, looking for server.


I then hit Settings>Reset>Erase all content and settings (AGAIN, Deletes everything) and reset up the ipad2 as a new one using my existing itunes info. I enabled location services (which I don't like to do), and find my ipad (which I don't like to do), after I got to the main screen I then went into Settings>ICloud and turned off all things and when it asked if I wanted to delete things I said yes so that I could make sure it did not import anything from any other device.


I then installed the speedtest.net app and it did the speed test for 10 minutes without a problem.


Now for my home network info: Cable modem/router Mortorola Surfboard sbg901

logged into modem (before I did the resetting of the Ipad2)192.168.0.1>WMM>Wmm support to off


That didn't do anything for me


So i turned the wireless off on the modem/router and installed a Linksys E1000 which as far as I can tell is suppose to be an N band router. Got it all hooked up and surfed on PC's and IPod's; Ipad 2 Speedtest. net looking for server. Tried Safari nothing, went into Parental controls in the router using PC (I think it is 192.168.1.1>admin is user and password is your wireless key I think) and switched off the QOS and then the Ipad2 wouldn't even connect to it.


PLEASE feel free to contact me about this problem. I guess I will slowly start moving back into my Ipad2. But so far I have isolated it to a problem that was either imported from another device or from my existing Itunes information. OR it could be a problem with the Ebay for Ipad App.

Jul 2, 2012 9:58 PM in response to cjnjfamily

Ok, so I only have the speedtest.net app installed, everything else is as if it were a new Ipad2 with the exception of using an existing itunes info that I had used on other devices.


Speedtest=working fine

Safari=working fine

app store=working fine


Next I installed the Ebay for Ipad app=bogged down really slow, but eventually worked.

Tried speedtest.net=working fine 10x


The only thing I did different with the Ebay for Ipad app this time was to not tell it to sign me out (normally I would hit the green button upper left>settings>keep me logged in> I would turn that to off)

Fixed my slow iPad Wi-Fi issue, here is what I found...

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