alffy wrote:
Hi Apple,
Can someone please tell me how to fix the 802.11 wireless problems we are having with the devices we purchased from Apple? Our children all love the devices Apple has created. We currently have and IPAD-2, Iphone-4, Iphone 4-s, an Iphone-5, and an Ipod 4th generation.We also have a few windows laptops as well accessing the internet.
our internet connection we use is a verizon MIFI 4510, and all the devices above access the 4G wireless internet.
After several months of trouble-shooting we discovered that whenever the IPOD joins the WIFI network it kills the connection for EVERYONE on the wireless network. I have tested this many times to confirm this.
Our normal download speeds are around 2 meg without the IPOD accessing the WIFI network. Can someone tell me when Apple will fix this or if a new IOS load will fix this issue? I dont have QOS on the Verizon MIFI 4501 4G cellular device so when will Apple have a real fix for IPOD users that want to access the internet and not kill everyones internet connection?
Thanks,
Allan
First, you aren't speaking to Apple here. This is a user-to-user technical help forum. There are only other users here.
Second, asking your specific technical question on a long thread is not the best way to get a solution. It would be better to create a new thread specific to your problem.
Some clarifications: Do you mean that all your other Apple devices connect with the exception of the iPod touch 4G? Or that none of the Apple devices connect? Also, what levels of iOS are you using on your Apple devices (latest is iOS 6.0.1).
I believe that there is a maximum limit of 5 devices simultaneously connected to the MiFi 4510. This might be part of your problem.
In any case, if attempting to connect a device to an access point like the MiFi 4510 causes all currently connected devices to lose their connection then this points to a bug in the MiFi 4510 firmware or a configuration problem. This should not happen period.
You might want to check with Verizon to see if there is a firmware update for the 4510.