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HELP! "Problem with the driver for Intel 5 Series/3400 series chipset...."

I am using a new i7 MacBook Pro with boot camp running Windows 7 Professional 64bit with 8mb RAM.

When trying to install my new HP8500 Wireless printer I get this error message:
"Problem with the driver for Intel 5 Series/3400 series chipset family USB Universal Host controller - 3B36. Reinstalling the diver might fix this problem"

I have installed the boot camp 3.1 drivers twice and no help. I need help with details as I am no expert!

MacBook Pro i7 15", Windows 7

Posted on Apr 15, 2010 4:10 PM

48 replies

Oct 15, 2010 8:38 AM in response to gjwmac

Same Problem. MacBook Pro 17" running Bootcamp. Windows 7 Pro. I had initially run the laptop for months with no problems. I had to resize the partition and reinstall Win7. Since then, after the reinstall, I have had the same issue exactly with the USB. Not using a printer, just a hub.

Message: Intel 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36 (and same message for 3B3B) has a driver problem.

Will try the above mentioned workaround and report back.

Oct 15, 2010 9:34 AM in response to mojowozi-man

I still cannot get it to work. I tried the "disable" method per the previous post. Rebooted, too. Didn't work. Tried uninstalling 3B3B and 3B36 and then scan for new hardware---same problem reoccurred.

Now for a call to Apple Care. Let's hope they do---care and have a solution.

Oct 15, 2010 9:36 AM in response to mojowozi-man

Meant to also add that the Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller for 3B36 and 3B3B says in the device manager under the General Tab, that "This device cannot start. (Code 10). As said before, uninstalling drivers and reinstallig does not work.

Oct 15, 2010 5:48 PM in response to mojowozi-man

Hi mojowozi-man -- the "device cannot start" message means that the ghost 3B36 and 3B3B Universal Host Controller devices are NOT disabled, just not "working". You need to disable them (the so-called hardware) rather than remove/reinstall the device driver (the software). Right-click on them in the device manager tree (under the Universal Serial Bus Controllers node, not System Devices) and choose "disable," not uninstall. Make sure you turn on "show hidden devices" so they show up. The General Tab should say for those two devices:

This device is disabled. (Code 22)

Click Enable Device to enable this device.

Does this help?

m@rkoto

Level 1

4 points

Nov 17, 2010 3:41 AM in response to dawalters

Hallo dawalters, I haven't been to this forum for some time. Thank you for your post about disabling the host devices. But obviously VMware also fixed the problem by providing new virtual USB drivers. I'm running VMware Workstation 7.1.2 now, and I haven't had any problems using the USB ports in a VM.

Nov 17, 2010 9:51 PM in response to m@rkoto

Yes, m@rkoto -- thanks for your reply. Good to hear you are once again running VMware. I read about their drivers fix, but I didn't want to pay to upgrade my VMware Workstation 6.5, so I went to the trouble of figuring out a way to get my version to work around the Boot Camp bug. Maybe it will be useful for a while longer, if someone else has software that gets hung up because of the ghost devices. In any case, I think Apple will be fixing the bug pretty soon.

jwkight

Level 1

4 points

Nov 21, 2010 5:18 PM in response to Jonah in Whale

Wow!! This worked perfectly. You just saved me money and a ton of time.
Thanks!

Dec 11, 2010 11:29 PM in response to dawalters

dawalters wrote:
Hello M@rkoto -- ... Please see my post http://discussions.apple.com/thread.jspa?messageID=12310773&tstart=0#12310773 for the details on unhiding the ghost USB controllers and disabling them.

Can you verify my fix on one of your systems?

Excellent! Thank you dawalters!

Message was edited by: 1984-I Was1

AmyKan

Level 1

4 points

Jan 8, 2011 7:14 PM in response to Jonah in Whale

Hello! Another YES vote for removing the USBready.exe file! THANKS JONAH!
I have an iMac running bootcamp with Windows 7 installing an HP printer (HP Photosmart D110 printer), and had the same observations that others had on this board. Another observation I had is that I looked in the Device Manager and saw that I had Intel USB controller 3B34 and 3B3C, however the USB errors were for 3B36 and 3B3B.

The "fix" of copying the installation CD to a folder (HP on the desktop) and physically removing the USBready.exe and the installation worked perfectly.

In my case, since this is a few years after the original post, the USBready.exe file was from Aug 2007, but the same issue...updated, but not enough for this platform. HP/Apple -- GET WITH THE PROGRAM!

Jan 23, 2011 2:44 AM in response to AmyKan

Same problem here: Seven 32b on iMac 27". No HP printer or so ever.
Disabling/Enabling 3b36 3b3b devices did not fix the issue 😟

elriri

Level 1

0 points

Feb 14, 2011 2:34 AM in response to Jonah in Whale

Merci

Jun 5, 2011 12:54 AM in response to RickDeckard2019

Rick I had exactly the same problem on my 27" R5 iMac following a system restore. After an hour with Applle Care and three hours with Microsoft No Solution !. Having stumbled on to the Disabling 3B36 3b3c solution and reinstalling my hp printer from it's DVD hey presto it worked.

Jun 30, 2011 3:30 PM in response to Greg Gebhardt

Error Message: “There is a problem with the driver for Intel5 series/3400 series chipset family USB universal host controller – 3b3b. Reinstalling the driver might fix this problem”.

The way around this (to install an HP printer) for Windows 7 Home Premium running on an iMac running Bootcamp is to go to Device Manager (click the windows button in the bottom left corner of the screen and type in device manager in the search box and select from list),

click on View,

click on Show Hidden Devices,

right click on the “Intel (R) 5 Series / 3400 Series ChipsetFamily USB Universal Host Controller” that have the yellow exclamation point, and click Disable.

I had two. After I disabled them, I was able to installthe printer. All 4 of my USB ports stillwork.

ianfdlrs

Level 1

0 points

Aug 3, 2011 6:23 AM in response to Jonah in Whale

Have 15" MBPro, running Windows 7 Home Premium, 64-bit edition. Same 8500 printer...Thanks to Jonah. Renaming the USB file helped.

Ian

Aug 15, 2011 4:29 PM in response to Greg Gebhardt

Having the same problem on my MacBook Pro i7. I'm not using any printer connectet to the USB port, but in Windows I have a flight (RC) simulator that does NOT sense the transmitter; it just happened after I had to resize the partition (larger) for my Wndows 7 Ultimate 64bit.

I have tried ALL the tricks suggested in this forim but NONE worked.

I Have

1) Disabled the devices

2) Disabled/Reabled the devices

3) Reinstalled Windows 7 in a new partition

4) Reinstalled the simulator program from scratch with the devices disabled, reabled after installed etc.

Is there anyone that have a NEW way to cerrect this problem?

HELP! "Problem with the driver for Intel 5 Series/3400 series chipset...."