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iPhone update server could not be contacted, but why ?

Hi!
I'm wondering why iTunes can't seem to contact the iTunes update/restore server. My iPhone needs to be restored and when I try, it extracts the software but it stops when it comes to contact the server, it says it is temporarily unavailable. I tried all Apple solutions on the support page, but I can't understand how can I check what ports are opens and if iTunes uses them or not...
Thanks.

iPhone 3GS, iPhone OS 3.1, Mac OS X 10.6.2

Posted on Apr 17, 2010 4:43 PM

Reply
139 replies

Mar 11, 2012 10:13 PM in response to Sparkax

The google DNS change doesn't fix my issue. I got this when I try to ping the server:


C:\>ping gs.apple.com


Pinging gs.apple.com.akadns.net [17.171.36.30] with 32 bytes of data:

Request timed out.

....


I have tried to reinstall itune 10.6, same can't connect to server error exist.

BTW, for iOS 5.0 to 5.1 update, you could do it from the phone itself.

Mar 12, 2012 7:57 AM in response to azhu

Yeah, not so much for me. I got the same issue with it being unable to connect to the server as I got with my MacBook Pro. I didn't use the google method; I set up a proxy instead. First I searched for a proxy server address (google is your friend!), and then I went into Settings, then Network, then Advanced, then Proxies. Click on the box for Web Proxy (HTTP), enter the ip and port of the proxy server you plan to use, and then try connecting? It worked for me, might work for you.

Mar 13, 2012 7:26 AM in response to Sparkax

I feel a conspiracy theory coming on...


Hmm, lets see.


Problem: Nobody can connect to big corporate Apple servers because their DNS "can't find" the servers, even though it is a direct request from iTunes to an Apple server.


Solution: All the sheeple change their DNS server settings to Google. So now all is ok. Corporations save the day.


Angle: Now Goggle will have all of your future internet traffic routed through their servers. (Be Evil laugh time).


Updating today is not an end of the world thing, rerouting all of your traffic through Google servers giving them an unfair competitive advantage, full internet history of everything you do, through all of your programs and not just your browser, well that could be.

Mar 13, 2012 1:55 PM in response to Pat_Mustard

In case anyone has problems still...


Change DNS settings in System Preferences... Network... Advanced... Wi-Fi.... DNS tab. Make a note of existing DNS entries. If the DNS entry is greyed out, this is because it is picking up DNS settings from your primary router. This might say something like 192.168.0.1


Add (use + at bottom of dialog box) 2 DNS entries : 8.8.8.8 and 8.8.4.4


Try update again.


If you happen to be using an Airport Express Base Station as your router, changing DNS settings on the base station does not seem to have any effect, even if it is set to use router DNS settings. Not sure why this is yet


If you are concerned about using Google DNS, remove the DNS entries in System Preferences when you are done and restore the original settings. Removing all entries will cause it to use the router's DNS settings.

Jun 2, 2012 5:29 AM in response to unvaluablespace

Thank you so much! I followed your advice edited the host files n Waam! Restore started! I can't thank you enough! 😁
Btw for OS X Lion, to access the hosts, just follow this -

  1. Open Finder.
  2. Press Command + Shift + G to open the "Go To" Menu.
  3. Type "/etc" without the quotes.
  4. Find the hosts file there and open with any text editor like TextWrangler.
  5. Edit them. And the Save the hosts file.
  6. Done! 🙂

iPhone update server could not be contacted, but why ?

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