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2.4GHz Core i5 - Frequent hangs in multiple apps, no console message

So, here's what I'm experiencing. It's pretty easy to describe because I haven't been able to find any common element, which is why I am here.

These are *the facts*:

~ (added) I forgot the most important part! My old C2D was working flawlessly, and there's nothing on this new laptop that wasn't on my C2D, except the security update that was released a short while ago.

~ I get fairly frequent beach balls, in multiple applications. These far exceed (in both frequency and duration) what would be considered normal, and what was normal on my 2.4GHz C2D.

~ I get fairly frequent system hangs, originating in multiple applications (which usually starts as a beach ball). In this scenario, everything literally stops, excepting my mouse cursor will still move. I have no visual feedback from anything on the screen at all, and the laptop does not appear to accept or queue any keyboard, trackpad or mouse input.

~ I have not seen any consistent console error message associated with this. In fact, oftentimes there are no messages in the last several minutes prior to and following the phenomenon.

~ I freshly installed the machine upon receipt, and later realized that it had actually only performed an archive and install. I have reset the PRAM, performed a disk repair, and ran a full Cocktail. I have also ran Techtool Deluxe and the hardware test, all with no errors. None of these seemed to have any affect at all.

~ I have tried picking and choosing applications to have running, and to have closed. I have tried turning off the hard disk sleep. I have tried turning off the automatic graphics switching. None had any affect.

~ My resource usage when this occurs varies from very little, to very much. CPU and RAM, at the least, don't appear to be related.

Alright. Now that we have the facts out of the way, let's get to some more obscure *observation and speculation*:

~ This seems to occur in greater frequency when: playing World of Warcraft, shortly after waking from sleep, or when performing large file transfers. However, it also occurs when none of the above are true. Could this indicate that it is related to the hard drive?

~ It almost seemed like this was related to specific software, but as I noted above, I've tried every combination of apps imaginable, and the problem persists.

~ I have seen on two occasions, an error message in console that is generated by different applications (notably Safari and Mail), called INSERT-HANG-DETECTED. If I get the error again I'll post it here, but the error is already out of my logs. In any event, it has not occurred with regularity, but I thought it was worth mentioning.

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The biggest mystery to me in all this is that console reports nothing when this happens. It seems like something so severe that it causes the entire system to hang would at least generate a message.

I am at my wit's end on troubleshooting this, beyond just taking days or weeks to try to pin down a cause. I just spent an entire day Monday getting this laptop set up, and I am truly loathe to reinstall.. again.

Any help or advice is appreciated, including any assistance with troubleshooting, or anyone who can report the same phenomenon. These new i5 processors are amazingly fast on benchmarks, but may as well be the slowest processors on earth if my computer keeps hanging like this.

MacbookPro6,2, Mac OS X (10.6.3), HR Glossy Display

Posted on Apr 21, 2010 8:01 AM

Reply
441 replies

Apr 26, 2010 5:26 PM in response to ebyspice

im new to ownership of an apple computer, but when i first got it, it did not do this at all, all these terms u guys are using, i really dont understand, but i tried to post the details of my laptop, please help me if u guys come up with a solution because i am not as computer savy as u all, and apple seems to not understand my issue...im sure more people are having this issue, just maybe not reporting it because it doenst seem a big deal but after going thru the pauses and hangs all day long its very frustrating

Apr 26, 2010 7:48 PM in response to Mac-Medic

I'm trying to get a grip on all the information that has been posted here..

It sounds like this is a controller issue. It seems unlikely that it would be a hard drive issue, since it is spanning all of the shipped hard drives: 5400 320GB, 5400 500GB and 7200 500GB.

It sounds like every potential software and first aid method has been attempted, to no avail. The only thing remaining is to see if Steph has any luck with a separate manufacturer's hard drive.

I'm already shopping around for drives. I'll be displeased if it ends up being an issue with Seagate -- Their 320GB 7200RPM drive is just $60, and I am so down with that.

Is anyone aware of a good FW800-based laptop hard drive enclosure? I found one on Amazon, but it looks kind of sketchy.

Apr 26, 2010 9:51 PM in response to ebyspice

SSD's = S*olid-*State Drives with no moving parts, unlike the traditional hard disk with one or more magnetically coated spinning platters inside.

Apple offers SSD's in 128GB, 256GB or 512GB on the Spring 2010 MacBook Pros.

If your Spring 2010 MacBookPro has factory-installed optional 'hard drive' and is NOT one of those sizes, it's not SSD.

SSD's are expensive: $350 extra for 128GB, $800 extra for 256GB, and $1450 extra for 512GB above the price of the base mechanical hard drive (250GB is standard for the Spring 2010 13" MacBook Pro).

Apr 27, 2010 7:20 AM in response to Janus Andersen

@Janus: Can you be more specific? Are you certain that the freezes you are experiencing are the same as ours?

i.e., you can still move the mouse cursor, and it recovers in less than a minute?

If this is also happening to SSD users, then this would almost certainly be a motherboard / controller issue, wouldn't it? Does SSD use the same drivers?

Apr 27, 2010 7:41 AM in response to iRuney

Most certainly a Controller problem (Firmware ? hardware ?).
Maybe it is not functioning properly with some models of HDDs or SSDs ...

There is a thread about MacBook (not MacBook Pro) owners who can't upgrade properly their HDDs because of a firmware issue that is causing frequent beachballs too ... on some HDD models (SATA II) (just trying to guess here ..)

I've noticed that our Seagate models have "G-Force detector" included (some other Motion Sensor, not the one included in the MacBook Pro) (the "G" in the model number)
Maybe there's a problem with this ...

Apr 27, 2010 7:58 AM in response to Stephane7728

In the ongoing effort to figure out what the !@#$ is wrong and try to fix it:

Is anyone else using VMWare Fusion? I know it's a highly unlikely culprit, but anything is better than setting around not knowing what to do.

At the very least, it doesn't seem prudent to be taking my laptop to Apple until people report back on their success (or lack thereof) with new HDD's.

2.4GHz Core i5 - Frequent hangs in multiple apps, no console message

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