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Faint click/tick sounds near the trackpad area

Hi, I have a week old Macbook Pro i5. It makes light click/tick sort of noises somewhere around the trackpad/keyboard area. I am not able to figure out where and when exactly the sound comes from. It is similar to a sound that would be created when you gently tap on a glass door with a metal piece. It is sort of random and doesn't seem like hard drive noises. Although the sound is not that annoying, I am little bit concerned that it might exacerbate in future. Anyone else noticed a similar issue?

Macbook, Mac OS X (10.5.2)

Posted on Apr 28, 2010 2:20 AM

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92 replies

Dec 13, 2010 12:39 AM in response to BigJoeCool

i talked to Apple a couple weeks ago about this, and ended up talking to someone who sent actually had me make a recording with Quicktime, and email it to him. He then said he was going to send it to the Macbook engineers, i haven't heard back. Looks like i'll be giving them a call tomorrow. There's no reason for a $2000 laptop to be having this problem. I am not happy with this purchase for this and a couple other things.

Jan 31, 2011 2:18 AM in response to ziaulhasan

Wow..this has become a long thread since I started..I bumped again into this thread after a long time.. Update on the issue: I got used to the sound and didn't bother fixing it until last week when I took my Macbook to a very experienced technician for another Trackpad issue. I mentioned this one too. He opened the case and found a small piece of plastic inside. He also took the battery off and then re-tightened those screws. I don't seem to hear that noise again. Not sure if it has been fixed.

Feb 7, 2011 5:44 PM in response to turbo95eg6

Glad I found this long thread. It describes what I've been experiencing with my MBP 15" i7. I'm glad that I'm not the only one going crazy about this noise. It occurs when I move the MBP slightly but definitely when I touch the bottom center of the MBP. I don't think it's an acceptable noise. I've had 4 MBP and have never had this issue before. The noise is unsettling and annoying. There seems to be a solution but I don't want to have to open up my laptop. Anyone have any luck at the Genius Bar with this?

Mar 2, 2011 1:35 AM in response to Laurence Tom

I took my MBP 15" i7 that I just bought three days ago to the Genius Bar and the women there looked at me crazy so I made her sit down and put it on her lap to recreate the issue and then she looked at me normal like I wasn't hearing or feeling things. I love this machine but this definitely is a nuisance that needs to be fixed! I would love to do the things people had suggested but do not want to void my warranty. All she did was swap it out for a new MBP and its happening on this one too. Obviously there is a design flaw and Apple could not care about us poor college kids.

Mar 11, 2011 7:47 AM in response to SDMacBookPro619

I brought my 15" MBP to the Apple Store yesterday and explained the problem. At first, Bobby gave me "look" like I was nit-picking and high-maintenance. I could not demonstrate the problem at the counter because the store was packed and loud. He claimed not to have heard of the issue before. I pointed him to this post and used my iphone to show some of the demos and fix-it videos posted above.

He was back there a while and I sent one of his co-workers back to tell him he did not have to have it on to make the noise. When Bobby returned, he said he removed the back plate and tightened it up, and now it was not a problem. However, the noise still happens although not as loud as before.

His conclusion was that it was the motion sensor locking up the drive, and that it was likely still active, powered by the battery when the laptop was off. However, if you deactivate the motion sensor from the console or using something like Cocktail, the noise still occurs, so I think Bobby is incorrect in his assertion.

Since I have plenty of time left on my warranty, I will just bring it back until it gets fixed, but it seems odd that this is not more common and that the Genius bar employees would not be at least casually aware of the issue.

Mar 19, 2011 2:36 AM in response to ziaulhasan

Apple, please say/do something about this. The problem seems definitive based simply on the information provided throughout this thread. As do a number of rough draft solutions. Instead Apple, your team is constantly misdiagnosing, issuing new hard drives, fans and in some cases whole new computers just to have the same issue remain. Even if Apple does know, it doesn't make any sense how it's being dealt with. And if you are aware, just let us know you're on it. We only want our marvels functioning as we're sure Apple intended in the first place anyway. Not new machines or short term repairs.

Your move...

Apr 24, 2011 11:08 PM in response to ziaulhasan

Same issue here, just bought my MBP 2 weeks ago. Bumping this thread in attempts to keep this thread alive. I brought this to the genius bar and they insisted it was normal behavior. After I spent a few minutes convincing them that its not the HD, and they should listen to the sound, they went to the back and came back after about 15 mins.


They then told me that my opitcal drive has a loose arm, and it is normal still. I had to talk to a manager at the store to have the optical drive replaced. Another 30 mins of them trying to convince me to deal with the sound and that it is normal. I asked them to go ahead and bring me any of their 15" mbp demo laptops and show me that several of them have this sound. They didn't want to entertain my request.


I was at the genius bar for 1.5 hrs. Everyone looked at at me like if I was being too nit picky. It isn't just 1 tick that comes in every hour. On a bad session, it's a repetitive rapid motion tick. What was probably worse was their manager insisting that it is the HD, after 2 of their 'geniuses' had openly agreed that it was the loose arm in the optical drive.


I now have my mbp back with a new optical drive, still have the ticking sound, and they have accomplished their goal of making me deal with this sound on a machine that I paid $2500+ for.


On second thought, is it possible to return this? This was my first macbook purchase, and I am just going to go back to a windows PC. I went with a mbp because the machine felt more stable, solid and heard a lot of good about their customer service, guess it is no different than a $1k windows laptop from Dell.

May 8, 2011 5:25 AM in response to ziaulhasan

This issue is still going on? I got my mbp last year in summer 2010. It's a 17" i7 2.66 GHz. When I first got it I noticed the issue and brought it to Apple but they told me they couldn't find anything abnormal... I've been using my mbp on the desktop only so I forgot about the issue until I started using it mobile again. Now I see there are more people with the problem and the problem hasn't been solved with the newer macbooks? This doesn't seem normal to me to have a notebook make clanking noises when it moves especially when it's a machine who's purpose is supposed to be moved around! I had a 2007 mbp and it did not make noises like this.

Faint click/tick sounds near the trackpad area

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