AT&T Error Q5033

I guess I just got the right person. I just called 611 from my iPhone and got connected to a standard tech services person and after she had no idea what I was talking about she transfered me to an AT&T iPad specialist. So apparently they have people who will deal with just that. There is a way for it to be fixed. You just need to pressure them into it and tell them others are having similar problems and I can be fixed. I hope you get it taken care of today. Please keep us updated.

Thank you for the update! I spent a few hours on the phone yesterday with the iPad specialists at AT&T. They were not able to make mine work but they did not ask for the ICCID, only the IMEI. They assigned a trouble ticket for my issue so I have been waiting to hear back from them.

Back and forth between At&t and Apple all day. They just blame each other. No matter what I do I get error Q5033. You would think if there are so many people with this problem (at least the number of people in this thread) that they would at least acknowledge the problem. The Apple people are INCREDIBLY rude. the ATT people are nicer but still can't solve the problem.

You know I ran into some pretty rude Apple techs on Saturday. They just treated me like was dumb, and when I tried to help with so,e info from this forum they just told me " to let them do their job". AT&T support ha been great the past few days. They might not have the answer right away, but after a few transfers they got it. I just hope that everyone else here can get it sorted. Like I said she just asked for my ICCID and it seemed to work from there. Let's hope that works for all of you.

I spent 97 minutes on the phone today (1:03 with AT&T, 34 minutes with Apple). No solution. Reps were friendly but clueless, including the "specialists." Completely reset it several times. The last person I talked to said to take it back to the store and exchange it. That's what I'm going to do.

Read this whole thread (specifically the bottom of page 2). It seems the issue is with your billing information and At&t. NOT your iPad. You won't be able to exchange your iPad anyway. They are sold out for weeks.

I did read the entire thread... and I didn't think it was a hardware problem, although now the iPad has no 3G connectivity (but an iPhone next to the iPad does)... 5 bars signal strength on both. I'll call tech support.

I have had 6 calls now with both At&t and Apple. The Apple people are horribly rude. Even angry and just blame At&t. Now even though the At&t people are nicer, I have asked them to read this thread as the solution of assigning a phone number to the ICCID number seems to solve the problem. THEY REFUSE TO EVEN LOOK HERE. They say "thats not how we solve problems." Like the solution in this thread is some kind of lie or something. I ask them what would be the harm in trying... Still they won't attempt it. I am supposed to receive a call sometime in the next 72 hours. This is SO frustrating. I have work I need to do, and would prefer to do it on the iPad.

DEAR APPLE THIS IS THE WORST EXPERIENCE I HAVE EVER HAD WITH ANY PRODUCT IN MY LIFE.

I have spent hours with with att and no results

Been having this error since Friday. Have been on the phone with ATT since Friday also to no avail. This iPad replaced my laptop and I can't use it for the intended purposes. If this doesn't change within the next day I will send it back. I don't need the heartache and frustration.

I am really suprised they are not listing to your feedback. All I told them was that I heard of a solution on the internet and asked if they could try it. They tried something with the IMEI number to no avail. Then she asked for the ICCID number and said she tied a local phone number to that then would force activate my service plan. She really seemed to get my issue and she told me she worked it the laptop connect card area of ATT before the iPad. So she knows the ins and outs of 3G service and whatnot. I would ask to speak to someone higher up if your not getting anywhere. This is just crazy and you guys should not be with out 3G service.

Keep us posted everyone...

I am making progress! AT&T deleted my data plan and I was then able to go through the process again and this time it was successful. Only problem now is that I still get the Q5033 error when I try to look at my account info.

That's great news! I too am still getting error Q5033 when trying to view my data plan but I'm happy I have 3G that I'll figure that out later.