Previous 1 2 3 Next 40 Replies Latest reply: Mar 27, 2013 9:32 PM by C Handler
TNTPayne Level 2 Level 2 (185 points)
I have the iPad Wi-Fi + 3G 64GB

When Star Trek came out on DVD, I bought the Blu-ray 3-Disc copy that had a free Digital Copy download from iTunes.

This copy would play on my Apple TV, but not my iPhone... Now I have loaded it to my new iPad, and it won't play on it. It tells me it can't be played on this device.

Can anyone help me out here?

iPad, Mac OS X (10.6.3)
  • threebaggsfull Level 1 Level 1 (0 points)
    Same problem (Princess and the Frog downloaded from iTunes as blu ray digital copy and wont play on iPad). Had other digital copies that work on this iPad - this one won't.

    Tried erasing, reloading, etc. Currently using iTunes 9.1.1.

    Anyone have any thoughts? Would prefer not to have to burn the DVD copy to handbrake and load that way. Seems like these digital copies should work on the iPad.
  • John Vargo Level 2 Level 2 (235 points)
    Hrmmm that file shouldn't be too high-res to run on the iPad. The really strange part is iTunes checks to be sure the file is compatible before allowing you to sync it.

    You are able to sync it to the iPad, but not play it on the device correct?
  • threebaggsfull Level 1 Level 1 (0 points)
    That's correct for me - It syncs just fine. I can even open the main movie menu on the ipad, see all the movie info, chapters, and everything. Just when I go to play it I get the error "This movie could not be played". I had a similar problem with Wall-E (bought directly from itunes store - not blu ray digital copy). But for whatever reason, that issue resolved itself. Princess and the Frog is locked down, though. I've tried resyncing, syncing manually versus automatically, etc. No Luck. This movie plays fine though itunes on my TV.

    Any thoughts?
  • gatecrashermike Level 1 Level 1 (0 points)
    I also have the problem. I was in Mexico and downloaded The Blind Side movie over the hotel Wi-Fi so I could watch it on the plane home but when I went to watch it, I got a message saying "This movie could not be played". The movie appears to have downloaded correctly. The Chapters were all there as was the summary, but the video would not play.
  • seecoolguy Level 1 Level 1 (10 points)
    In the advanced menu of iTunes there is an option to "Create iPad or Apple TV Version" have you tried this option?
  • Old King Coal Level 1 Level 1 (0 points)
    WOW ... Brilliant ! This worked perfect on converting my video cam movie shorties onto my iPad. They are now crystal clear and much smaller in file size. Many thanks, seecoolguy.

  • seecoolguy Level 1 Level 1 (10 points)
    anytime... i wonder if this will work as well for the OP (TNTPayne) and his Digital Copy
  • threebaggsfull Level 1 Level 1 (0 points)
    That didn't work for me. The "create iPad or appletv version" is grayed out when I select the princess and the frog digital copy. Im starting to think that this whole thing is a DRM issue. The weird thing is, i have other Disney DRM protected digital copies that play just fine on this iPad. This particular one doesn't play on the iPhone either. Are some digital copies blocked from playing on mobile devices?
  • eddieb187 Level 1 Level 1 (10 points)
    To TNTPayne as well.
    Open the movie you are having issue with in iTunes and make sure you do not have "Surround Sound" selected. To do this move the mouse while the movie is playing in "Full Screen" and click on the audio bubble on the little popup control menu and select "Stereo".
    I have lots of digital copy movies and if after watching them on my TV that is connected to my Mac Pro, if I leave "Surround Sound" selected they will not play on my iPod Touch or my iPhone.
  • threebaggsfull Level 1 Level 1 (0 points)
    You're the man Eddie. That worked like a charm. What a silly bug - apple should really fix that.

    Thanks for the help!
  • wpociengel Level 1 Level 1 (0 points)
    Personally if iTunes has it and you tell it to sync then it should take care of the format. period, end of sentence. This isn't windows after all this is a closed system and so it should do this type of thing automatically.
  • Yamabushi13 Level 1 Level 1 (0 points)
    Hi there,

    I have movies on my PC I have downloaded in mostly avi. format (mpeg and wma), I am unable to drag and drop, copy and paste or even go to the advanced menu and create and iPad or Apple TV version of the files I want transfered. I am having a similar problem to the individual who said that the option to create an iPad version is grey and not able to be selected.

    In my case, how would I get around the issue?
  • spatusf Level 1 Level 1 (0 points)
    I am having the same problem. I downloaded a HD version of Sherlock Holmes direclty on my Ipad and get the error "This movie cannot be played" when I try to play it. Is there a way I can try your suggestion at this stage?
  • bxmartin Level 1 Level 1 (0 points)
    I downloaded a HD version of Invictus directly on my ipad and get the error "This movie cannot be played" as well. Anyone have a suggestion?
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