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Artitron Author

Level 1

0 points

MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

1,712 replies

May 15, 2010 2:44 AM in response to Artitron

Just want to report that this has happened to me on my i7 also. I always run the laptop connected to power so I've not had the laptop hard freeze yet, but quite often my external DVI monitor will suddenly get the "grey fuzz" screen, as noted by some previous posts.
I really hope apple have seen this thread and are working on a fix. Anyone know if they are aware of this specific issue?

ozataman

Level 1

9 points

May 15, 2010 6:14 AM in response to Artitron

Had a conversation with a senior support adviser yesterday on the phone.

They think it is likely a software issue - potentially an interfering/incompatible application or system setting transferred over from my previous MBP when I first set up my new MBP.

They had me boot from the installation DVD and do a disk repair. It hasn't happened since then but I won't know until I use the MBP for at least a week. We also weeded out unnecessary startup items.

Also, unless you are interested in returning the computer for your money, you have 30 days to exchange for a new one based on hardware defects.

keeeet

Level 1

9 points

May 15, 2010 7:10 AM in response to ozataman

Thanks Ozataman. I have had one ten minute freeze so far under light load and then pam pam pam all the keystrokes during the flatline period happening in a jiffy when the screen comes back to life. I migrated the setup over from my MBA when I got the MPB first off (twice in fact because migration doesn't work properly if you have the same account names on both computers so I had to change one of them the second time around).

Pity the advisor didn't know what setting/app could be interfering. Sounds like a bit of a guess to me. Has anyone had the issue from a clean installation I wonder?

May 15, 2010 8:01 AM in response to ozataman

Thanks for the info ozataman. So could people that are having the problem confirm if they have done a file / settings migration when the got the new MBP?

koudelka

Level 1

0 points

May 15, 2010 8:52 AM in response to djanthonyw

I did a settings migration when I got mine, from the previous generation unibody, a 17". Are you guys using FanControl?

shutt1e

Level 1

0 points

May 15, 2010 9:00 AM in response to djanthonyw

my girlfriend new macbookpro (one week old i7 15") suffer of the issue (freezing) and she never migrate anything from the previous macbook (stoled)
she say me her new laptop heat a lot on the bottom, way more than the 2009 model she had before. could it be a heating issue?

Artitron Author

Level 1

0 points

May 15, 2010 9:13 AM in response to ozataman

Since mine was a brand new install with nothing transferred over. I am pretty sure that this not the issue.

It was the first question the Genius asked me. "Did you transfer over from another machine?" No.

Anyone else just have the issue on a completely fresh machine?

Sam M.

Level 3

604 points

May 15, 2010 10:44 AM in response to Artitron

I did not migrate anything over and am still getting the freezes. There seem to be a lot of different explanations being offered for this problem with unfortunately no working solutions.

-SM

ozataman

Level 1

9 points

May 15, 2010 11:38 AM in response to Artitron

The freeze just happened again with no trace of it in the console. This time, I waited ~10 minutes and it did in fact unfreeze.

I guess I will be calling apple support again today.

ozataman

Level 1

9 points

May 15, 2010 12:16 PM in response to ozataman

This is the second time it's frozen while watching video. In fact, I was watching Hulu this time (as opposed to iTunes last time), which means even more demand on the GPU/CPU due to high levels of compression...

May 15, 2010 2:18 PM in response to Artitron

Artitron wrote:
Since mine was a brand new install with nothing transferred over. I am pretty sure that this not the issue.

It was the first question the Genius asked me. "Did you transfer over from another machine?" No.

Anyone else just have the issue on a completely fresh machine?

I am having these issues with my 13" I am in the process of installing a fresh copy of OSX on it, will report back later if I can reproduce the hangs.

-=Identity 4=-

swinefc

Level 1

0 points

May 15, 2010 9:33 PM in response to Artitron

Just another data point...
Frozen twice, 2 weeks old (> 14 days!)
MBP 17 Core i5 - Stock from the store
Nothing migrated
OS install factory
Hitachi drive
Very little installed
Last time it froze, was watching youtube. Sound continued after the freeze. I didn't wait 15 minutes to reboot.

Grrr....

JK09

Level 1

5 points

May 15, 2010 9:35 PM in response to Identity4

Sorry to read about everyone's problems. There's nothing worse than having the excitement of a new machine get ruined by instability issues. I was planning to buy a new 17" MBP with the 7200 rpm HD, but I guess I'll hold off for a while.

Hang in there. Hopefully Apple will be out with a fix soon. (Without knowing much about computers, I'm guessing this new graphics system is the culprit. We'll see.)

May 16, 2010 12:14 AM in response to Identity4

Interesting to see that also a 13" suffered once this hanging.
I am not having any problem so far.
I have another question: how long after the first use of your MBP did the first freezing occur?
How many processes / programs were opened at this time?
Cheers

May 16, 2010 12:26 AM in response to Artitron

http://forums.macrumors.com/showthread.php?t=916921

MacBook Pro (2010) Freeze