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Artitron Author

Level 1

0 points

MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

1,712 replies

ozataman

Level 1

9 points

May 13, 2010 9:03 PM in response to Artitron

Just bought my i7 2010 MBP with 8GB ram and 7200 RPM HDD.

I have also experienced the freeze issue a couple of times in the past week. When it happens, everything completely freezes. I waited for several minutes, but the MBP did not come back to life.

It would be very helpful to find out how Apple responds to this and whether a replacement would fix the issue. I will give them a call tomorrow.

Thanks,
OA

May 13, 2010 8:54 PM in response to ozataman

So far it looks like just about everyone having the problem is using the i7. I'm wondering if the problem might be the 512mb Nvidia chip?

dsmulski

Level 1

0 points

May 13, 2010 9:04 PM in response to Artitron

I went to the apple store yesterday and turns out there is a problem with the nvidia gpu. The apple "genius" tried to run a diagnostic test on the gpu but the laptop would just shut down on him. I couldn't get a replacement since I'm a week over the 2 week return period. Looks like it's back to the apple store for a repair once they get the parts. I bought a broken, $2,000 laptop and I'm SOL on a replacement at this point I'm hoping their fix works.

Artitron Author

Level 1

0 points

May 13, 2010 9:24 PM in response to dsmulski

I had suspected it was the GPU and had even installed gfxCardStatus ( http://codykrieger.com/gfxCardStatus/) to keep an eye on what graphics mode the machine was in - and potentially log any fatal switch between Intel and nVidia.

No such luck. When the Genius looked over the Console logs, there was nothing. The system had frozen without logging any errors.

I also wasn't taxing the video card when it has frozen. No gaming, or even anything that would normally cause the card to flip to "high-performance" mode. Which, as I understand it, is basically anything that uses OpenGL. Even things like WebEx.

So, if it is the GPU - it is hopefully a build quality issue with the nVidia or Intel chipset and not a failure in the design.

ozataman

Level 1

9 points

May 13, 2010 9:50 PM in response to Artitron

Mine did not report any errors on the console either. I was watching something on iTunes, so I'm guessing the GPU was taxed to a moderate degree.

It may not be a design issue, but doesn't Apple have an obligation to replace the faulty unit even if it's an nVidia issue?

May 13, 2010 10:07 PM in response to ozataman

Absolutely. It's part of the computer isn't it?

May 13, 2010 10:14 PM in response to arlohe

arlohem, did you also get the i7 model?

Artitron Author

Level 1

0 points

May 13, 2010 10:22 PM in response to ozataman

Absolutely, they should replace it. But if it is a problem with the design - then there is nothing to replace and the concept (of graphics switching) has freezing issues.

koudelka

Level 1

0 points

May 14, 2010 2:44 PM in response to Artitron

Hey guys,
I'm having this issue too. 😟

System:
Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB

SATA:
Capacity: 80.03 GB (80,026,361,856 bytes)
Model: INTEL SSDSA2M080G2GC
Revision: 2CV102HD

Mine came with a 7200 drive, saw two hard freezes in a week. I installed an 80GB Intel SSD yesterday, and just saw my first hard freeze with it today. Major bummer.

May 14, 2010 11:53 PM in response to koudelka

As someone else said, I ma very scared of all these posts: I had no issues so far, but I admit that I did not have the chance to use my MBP very intensively yet....Can you please specify guys how these freezes occur? How long after the startup?
Someone said even when watching itunes....hence probably under intel hd....

May 14, 2010 11:58 PM in response to califfo1975

From what I have seen so far it's pretty much happening on the i7 and it's random.

May 15, 2010 12:09 AM in response to djanthonyw

It is indeed the randomness of the occurrence tha scares me a little bit indeed. I am still under 2 weeks give back but, even though it happened afterwards, Apple should be able to find a fix for this as it should be probably s/w related maybe. WE have not to forget that the same day the new MBP have been presented a 1.3 graphics update had been issued on their site....

May 15, 2010 12:28 AM in response to califfo1975

I don't know if it's software related because users have reported it happening when running Windows under Bootcamp as well. I can't afford ANY random freezing because I use my MBP for DJing and live performance. My current 2007 MBP is flawless.. I use it everyday all day and it's been dependable for years.

I recently sold my Mac Pro and I'd like to sell my current MBP and get the 2.4 i5 as a consolidation from two Macs into one, but I'm still a little worried about it. I guess I'll get the i5 and keep my current MBP until I'm absolutely sure that the i5 is good before I sell the current one.

May 15, 2010 12:27 AM in response to djanthonyw

I do not use bootcamp at all and maybe this should justify why I am not having issues so far...crossing my fingers though

May 15, 2010 12:31 AM in response to califfo1975

Well I don't think Bootcamp is a factor, I was just saying that the problem probably isn't software related with OS X because it's happening in Bootcamp too. I doubt everyone that's having problems runs Bootcamp.

MacBook Pro (2010) Freeze