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MacBook Pro (2010) Freeze

Anyone else with the new i7 MBP experiencing a hard freeze? No Grey Screen of Death, just freezing screen and input. Only remedy is to hold the power button to cycle the power.

It has frozen twice in the last week. Both times the machine was on battery power and certainly not under load - just light browsing, no gaming.

Just curious if this is going to be a longer term problem...

[System]
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
Memory: 8 GB

[Serial ATA]
Model: APPLE SSD TS512B
Revision: AGAA0206

MacBook Pro (2010), Mac OS X (10.6.3), Intel Core i7 2.66, Apple 512GB SSD

Posted on May 3, 2010 1:56 PM

Reply
1,712 replies

May 11, 2010 6:40 PM in response to Duk242

I'm also experiencing this problem. And I have the Hitachi drive. It just freezes, mouse dont move, keyboard dont respond, but audio is still active.

Crashed once while on a Skype call, and had no problems finishing the call except for the frozen video (and having to hold power to reboot)

Crashed today again, itunes kept playing. Normal usage. I also suspect Nvidia graphics card.

I hope they firmware fix it, my other mbp was one of the first Core 2 Duo models, during the first 2 months I experienced a lot of freezing and crashing.

After a few firmwares, eventually it stabilized.

May 12, 2010 11:22 PM in response to Artitron

Ok, so the unit froze again.

The only other thing to note was that I had my phone (Nexus One) attached via USB. Maybe it is a Google/Apple issue? Fight! 🙂

Anyhow, I waited 30 minutes but it never came back.

I was close enough to the Apple Store to just pack it up (it doesn't sleep when the lid is closed) and take it into the store. I showed the assigned Genius that it was truly frozen and he restarted the machined to do the tests. Everything was normal.

So, the process is underway to return the machine and get a new one that matches the same specs. Since it was CTO and fairly maxed out... it will take a little while (1-2 weeks). I'd suggest anyone else having the issue do the same.


If I see the same issue on the next MBP, Apple and I are done. I already replaced my iMac with a new Windows7 workstation because I got tired of waiting for a MacPro refresh. I will pay the premium for great laptop. This is not a great laptop.

May 13, 2010 12:47 AM in response to Artitron

I am planning on buying a new MBP and was glad to run across this topic. So since I have not one to look at for answers, I have a couple questions.

Ok, it has been established the freezing is a graphics issue.
Does the new MBPs have the same "About this Mac" listing specs as all previous models?

What is the "Graphics/displays" information on the freezers?

There have been issues in previous apple models through the years in which it was a particular version of chip model causing the problem. Maybe if the chip ID & other such graphic info could break it down to a particular version (batch) of chips.....

Yes, it is possible MBPs delivered 1 month apart have different chip IDs and other display information is different.

What is the information under the "Graphics/Displays" of your MBP? Is there a clue there?

Hope this question might help find a common factor which could be worked around until there is a firmware update.

Thanks all!
For all the info you have been sharing.

Message was edited by: NoBeige

May 13, 2010 8:15 AM in response to rdbowden

I haven't read this whole thread but my two-day old machine is freezing. The screen freezes completely, the mouse pointer moves but nothing responds. If I close the screen, wait a few mins and open it up, the screen is now black. The mouse pointer still moves.

Also, sometimes the display gets messed up, garbled, like is not being refreshed fast enough. It seems like a GPU issue or something.

Appreciate any feedback. I am not running anything heavy or anything, it has frozen just browsing the web, etc.

I have the i7 configuration.

May 13, 2010 2:09 PM in response to Artitron

Maybe I ma not going to help with this post, but I have an I7 15" MBP (see signature please) and I did not have (so far so good) any of these problems. As someone highlighted before, maybe there were bad batches of RAM or other components that are leading to these problems. We might exchange our configurations / S/N in order to try to better understand the problem.
Cheers

May 13, 2010 3:21 PM in response to Artitron

Just got a solid freeze after almost 20 days of uptime:

Model Identifier: MacBookPro6,1
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B05
SMC Version (system): 1.57f16

The machine did not seem to be reachable through the network. Had to restart it brutally.

-Erik

MacBook Pro (2010) Freeze

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